The role of transformational leadership and organizational culture in service delivery within a public service organization
Open Access
- 1 January 2014
- journal article
- Published by Virtus Interpress in Journal of Governance and Regulation
- Vol. 3 (3), 44-51
- https://doi.org/10.22495/jgr_v3_i3_p5
Abstract
Continuous changes in the external environment deriving from legislative, economic and technological factors, puts pressure not only to corporate organizations, but also to public service organizations. These changes have increased pressure on service delivery and calls for accountability in public service organizations. With this increased pressure comes the need for public service organizations to discover how to most effectively enhance their organizational performance. Two of the most effective ways to improve performance are through the organizational leadership and culture. Although many studies were conducted on transformational leadership and organizational culture, there is still a need to investigate the link between these constructs in public service organizations. Hence the objective of this study was to explore the relationship between transformational leadership and organizational culture for service delivery practices. The Leadership Practice Inventory (LPI) and Organizational Culture Inventory (OCI) were administered to a random sample size of N=238, from a population of 4350 employees working within the public service organization. Descriptive statistics and Pearson’s correlation were conducted to analyse the data. The results of this study indicated a significant positive relationship between transformational leadership and the constructive dimension of organizational culture within a public service organization. In terms of contributions and practical implications, insight gained from the findings may be used in proposing leadership and organizational development interventions and future research.Keywords
This publication has 12 references indexed in Scilit:
- The Influence of Perceptions of Organizational Structure & Culture on Leadership Role Requirements: The Moderating Impact of Locus of Control & Self-MonitoringJournal of Leadership & Organizational Studies, 2006
- The leadership‐culture connection: an exploratory investigationLeadership & Organization Development Journal, 2003
- The relationship between organisational culture and strategy formulation in South African firmsSouth African Journal of Business Management, 2002
- EFFECTS OF TRANSFORMATIONAL LEADERSHIP ON SUBORDINATE MOTIVATION, EMPOWERING NORMS, AND ORGANIZATIONAL PRODUCTIVITYThe International Journal of Organizational Analysis, 2000
- Leadership in Boundaryless Organizations: Disposable or Indispensable?European Journal of Work and Organizational Psychology, 1999
- Leadership, Organizational Culture, and Job Satisfaction in Canadian YMCA OrganizationsJournal of Sport Management, 1995
- PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT.The Academy of Management Journal, 1991
- Toward a Behavioral Theory of Charismatic Leadership in Organizational SettingsAcademy of Management Review, 1987
- Corporate culture and strategy— The problem of strategic fitLong Range Planning, 1987
- Organizational Culture: Can It Be a Source of Sustained Competitive Advantage?Academy of Management Review, 1986