Beyond Process: TQM Content and Firm Performance
- 1 January 1996
- journal article
- review article
- Published by Academy of Management in Academy of Management Review
- Vol. 21 (1), 173-202
- https://doi.org/10.2307/258633
Abstract
Authors of the literature on total quality management (TQM) have been much more concerned with process than content. This article considers TQM in relation to f...This publication has 16 references indexed in Scilit:
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