Effect of digital transformation on organisational performance of SMEs
- 1 February 2016
- journal article
- Published by Emerald in Internet Research
- Vol. 26 (1), 186-212
- https://doi.org/10.1108/intr-12-2013-0265
Abstract
Purpose – The purpose of this paper is to examine the effect of the pilot implementation of an industry-specific web portal as an IT resource on textile SMEs organisational performance. Using a resource-based perspective, portal delivery functionalities, considered as non-physical IT resources, are analysed using the dimensions of portal usefulness, portal interface, and service-oriented portal functions on SMEs users’ perceived outcomes of organisational performance. Design/methodology/approach – Qualitative and quantitative approaches are used to explore the research hypotheses. Data were collected using field interviews and survey from senior executives of small- and medium-sized enterprises (SMEs) in the Taiwanese textile industry. Findings – Results indicate that the service-oriented portal function dimension, consisting of portal maintenance service, B2B function, and cloud computing, significantly influences organisational performance. Unexpected findings, such as the negative impact of greater industry benchmark information on perceived SME performance, deserve further investigation. Research limitations/implications – The study extends the theory and knowledge on the resource-based view and its implications on e-business organisational performance of SMEs. The study also offers findings relevant to the design of portal sites for SME administrators and information service providers. Limitations of the research include a small size and the industry-specific data limiting the generalisability of the findings. Practical implications – Research results practically serve as informative indicators for policy makers, information service providers, and SMEs executives to evaluate feasible elements for web portal design in traditional industry. Findings from this study may help portal service providers in designing better web portal functionalities for SMEs. Originality/value – This study contributes to the IT business value literature by identifying the linkages between industry-specific portal delivery functionalities and perceived organisational performance through the examination of portal usefulness, portal interface, and service-oriented portal function for textile SMEs.Keywords
This publication has 67 references indexed in Scilit:
- Resource-Based View, Knowledge-Based View and the Performance of Software Development CompaniesJournal of Global Information Management, 2012
- Exploring the Important Role of Organizational Factors in IT Business Value: Taking a Contingency Perspective on the Resource‐Based ViewInternational Journal of Management Reviews, 2012
- Developing a B2B web site effectiveness model for SMEsInternet Research, 2011
- An analysis of European textile sector competitivenessMeasuring Business Excellence, 2006
- B-TO-B E-COMMERCE: A CONTENT ANALYTICAL ASSESSMENT OF MOTOR CARRIER WEBSITESJournal of Business Logistics, 2003
- The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing SitesJournal of Advertising, 2001
- A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical InvestigationMIS Quarterly, 2000
- Information Technology and Sustained Competitive Advantage: A Resource-Based AnalysisMIS Quarterly, 1995
- Training End Users: An Experimental Investigation of the Roles of the Computer Interface and Training MethodsMIS Quarterly, 1993
- Consumer retail satisfaction in rural areas: A reanalysis of survey dataJournal of Economic Psychology, 1987