How COVID-19 Could Accelerate the Adoption of New Retail Technologies and Enhance the (E-)Servicescape
- 11 February 2021
- book chapter
- other
- Published by Springer Science and Business Media LLC
Abstract
No abstract availableKeywords
This publication has 100 references indexed in Scilit:
- Too busy to help: Antecedents and outcomes of interactional justice in web-based service encountersInternational Journal of Information Management, 2013
- Fix It or Leave It? Customer Recovery from Self-service Technology FailuresJournal of Retailing, 2013
- Virtual agents in retail web sites: Benefits of simulated social interaction for older usersComputers in Human Behavior, 2012
- Online servicescapes, trust, and purchase intentionsJournal of Services Marketing, 2010
- Effects of online communication practices on consumer perceptions of performance uncertainty for search and experience goodsJournal of Retailing, 2007
- Applying virtual reality for trust-building e-commerce environmentsVirtual Reality, 2006
- The competitive impact of service process improvement: Examining customers’ waiting experiences in retail marketsJournal of Retailing, 2005
- E‐scapes: The electronic physical environment and service tangibilityPsychology & Marketing, 2003
- Perceived Control and the Effects of Crowding and Consumer Choice on the Service ExperienceJournal of Consumer Research, 1991
- Effect of colored illumination upon perceived temperature.Journal of Applied Psychology, 1961