SEISENSE Journal of Management

Journal Information
EISSN : 2617-5770
Current Publisher: SEISENSE Private, Ltd. (10.33215)
Total articles ≅ 80
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SEISENSE Journal of Management, Volume 4, pp 1-10; doi:10.33215/sjom.v4i2.551

Abstract:
Purpose- This article aims to address public value by assessing public programs and services' success in a more cost-effective way. The study also investigates how public managers and elected officials can use public value to guide their decisions on resource allocation to create value for the citizens. Design/methodology- To meet this study's aims, Mark Moore’s strategic triangle is used as the framework for this study. This is a comprehensive framework that evaluates the performance of public sector programs and service delivery. Data for this study has been collected via a primary scoping of the literature on public value. Database searches were conducted in the Social Sciences Index, SCOPUS journals, ISI Social Sciences Citation Index, and Google Scholar. Findings- From the investigation, the result indicates that public value is created by government or public managers in their daily transactions and by non-profit organizations that articulate their objectives and find popular support for the community's common good. Practical implications- Arguably, public value management provides a necessary improvement to public management theories. It redefines the function of public sector managers in the provision of socially desirable outcomes through citizen engagement. As a progress appraisal tool in public organizations, it offers a broader and inclusive framework than the New Public Management (NPM). Originality/value- This study's results contribute to the knowledge and literature of public value in the public sector. The strategic triangle builds on the challenges and weaknesses of NPM and it aims at reshaping institutions to prioritize value creation for citizens.
, Jauhari Dahalan
SEISENSE Journal of Management, Volume 4, pp 1-12; doi:10.33215/sjom.v4i1.486

Abstract:
Purpose- This empirical study facet at Pakistan for the period between 1960 and 2017 in the connection between public investment, public capital stock, private investment, private capital stock, and real GDP. Design/Methodology- Using theoretical and empirical literature assessment, to measure the impact of private investment, private capital stock, government investment, and government capital stock on Pakistan's real gross domestic product, we involved the ARDL Bound tests. Findings- A positive and significant connection was revealed between government investment, a private capital stock with real GDP. Private investment showed a substantial but negative impact in the short run, despite capital stocks indicating a positive and insignificant relationship with Pakistan's RGDP. The long-term consequences showed that the government's capital stocks, public investment, private capital stocks, and RGDP from Pakistan are linked positively and significantly. Private investment, however, has shown harmful and detrimental or insignificant relations with Pakistan's RGDP. Practical Implications- Our study may benefit the Pakistani economy, particularly while useful for academics and researchers to understand the basic concept of 'capital-growth' philosophy.
Benard Korankye, Evelyn Amakyewaa
SEISENSE Journal of Management, Volume 4, pp 31-46; doi:10.33215/sjom.v4i1.513

Abstract:
Purpose- Several critical factors contribute to employees' satisfaction or an attempt to stay with an organization. This paper aimed to explore the impact of emotional and spiritual intelligence on job satisfaction and turnover intention among employees in the telecommunication companies in Ghana. Design/Methodology- A cross-section research design approach was adopted. A questionnaire was used to gather data from employees in MTN, Vodafone, and Airtel-Tigo in the Kumasi Metropolis Ghana through a simple random sampling approach. Statistical Package for Social Sciences (version 26) was to process data into tables and figures to help us undertake the descriptive, correlation, and multiple regression analysis. Findings- The study results indicate that emotional intelligence positively influences the job satisfaction and turnover intentions of employees. Spiritual Intelligence was found to influence job satisfaction positively but had a negative impact on the turnover intention of employees in mobile telecommunication companies. Practical Implications- The findings highlight the relevance of emotional and spiritual intelligence in promoting job satisfaction and turnover intention relative to emotional intelligence specifically. Furthermore, it would aid organizations in the sector with a huge workforce and large customer base to critically assess issues relating to emotional and spiritual intelligence to enhance job satisfaction and minimize the intent to leave the organization.
, Michael Korir, Kefa Chepkwony
SEISENSE Journal of Management, Volume 4, pp 13-30; doi:10.33215/sjom.v4i1.480

Abstract:
Purpose- The study investigated the indirect effect of innovative behavior on the relationship between e-banking technology characteristics and micro and small enterprises (MSE) performance through e-banking technology adoption in Kenya. Design/methodology: The study employed an explanatory research design and a multistage sampling technique to collect cross-sectional data using a self-administered questionnaire. The sample size of 455 MSEs was drawn from a target population of 5915 in Vihiga County, Kenya. Findings-The study findings showed a complementary mediation of e-banking technology adoption on the relationship between e-banking technology characteristics and MSE performance. Additionally, innovative behavior moderated the association between e-banking technology adoption and MSE performance but did not moderate the relationship between e-banking technology characteristics and e-banking technology adoption. Further, innovative behavior moderates the indirect relationship between e-banking technology characteristics and MSE performance via e-banking technology adoption. This effect was much more substantial, with a higher level of innovative behavior. Practical Implications- These findings underscored the need for policy reviews for government, county, and private sector on e-banking technology adoption and MSE performance in Kenya. Originality/value- The study's findings bring vital knowledge concerning the indirect effect of e-banking technology adoption and innovative behavior on the study variables.
SEISENSE Journal of Management, Volume 4, pp 59-68; doi:10.33215/sjom.v4i1.556

Abstract:
Purpose- This study aims to review and analyze the articles related to social media applications and their impact on the tourism industry. Methodology- For conducting this study, three leading databases named Google Scholar, Science Direct, and EBSCO Host were used for data collection purposes, and the research was conducted in three phases. Selecting the database for collecting data was the first phase, which was carried out during the period between November 2020 to December 2020. In the second phase, screening of the collected data was done, and in the final stage, 46 articles were selected to conduct this study. Discussion- Over the last decade, the rapid advancements in information and communication technology (ICTs) have had reflective impacts on the global tourism sector. Both researchers and professionals have acknowledged that social media applications have a significant impact on both suppliers and consumers of the tourism industry. Findings- Based on the reviewed articles from the perspectives of the tourism consumers as well as the tourism suppliers, this study has found that consumers use social media in pre-during-post travel for searching different information and suppliers generally use social media for promotion, communication, management, research purposes.
, Afsarul Islam, Mahmudul Islam Choudhury, Jace Saha
SEISENSE Journal of Management, Volume 4, pp 47-58; doi:10.33215/sjom.v4i1.534

Abstract:
Purpose- This study investigates the impact of intrinsic rewards (Recognition, Training and Development, Work Environment, Participation in Decision Making, and Workplace Flexibility) on primary school teachers’ motivation at the workplace. Design/Methodology- A survey was conducted using a 5 Likert scale questionnaire among the teachers of different primary schools across Bangladesh. A total of 200 data was gathered through random sampling. SPSS 22.0 is used for analyzing the data. The study employed multiple regression and ANOVA, correlation, reliability test, and descriptive statistics to draw the findings. Findings- The study revealed that intrinsic rewards have a significant effect on teachers’ motivation. All the studied variables (Recognition, Training and Development, Work Environment, Participation in Decision Making, and Workplace Flexibility) have found a statistically significant relationship with Motivation. Moreover, recognition and work environment showed the most robust relationships with teachers’ motivation. Practical Implications- Organizations can use this study's results to comprehend the effect of intrinsic or non-financial rewards on employee motivation. Thus, the research findings could help similar institutions design an appropriate reward package with adequate intrinsic rewards to motivate their employees and ensure better performance at work.
Gul E Rana Lakhi, Noor Azizah Mohamadali
SEISENSE Journal of Management, Volume 3, pp 26-34; doi:10.33215/sjom.v3i6.451

Abstract:
Purpose – The study aims to examine the impact of website design, e-fulfillment, e-service and e-security on overall e-service quality and its impact on brand attachment. Design/methodology/approach – Data of 425 respondents was collected from the internet banking industry users through an online survey. Further, PLS-SEM was employed to analyze the data. Findings – Results indicate that the impact of e-security, e- customer service, and e-fulfillment on overall e-customer service quality was supported. In contrast, the impact of website design was not supported. Further, overall, e-service quality also has a significant impact on brand attachment. Originality/value – This study suggested and tested a brand attachment framework for the banking industry to support strategy formulation for managers.
, Noraini Othman
SEISENSE Journal of Management, Volume 3, pp 1-13; doi:10.33215/sjom.v3i6.448

Abstract:
Purpose- Individuals' support for change is a critical success factor to implement change effectively. Therefore, identifying the possible antecedent and mechanism, leading to behavioral support towards change, is necessary. The study aims to unfold this avenue of research empirically by examining the role of both person and context factors in promoting behavioral support for change. Design/Methodology- Data was collected from 292 academic staff of six public sector universities located in Pakistan via cross-sectional mean. A self-reported questionnaire was used to collect responses from the desired population. Findings- Results revealed a positive impact of perceived management support on academic staff’s behavioral support for change. Moreover, change-efficacy also provides a statistically significant intervening mechanism to translate the effect of perceived management support on both dimensions of behavioral support to change such as compliance and championing behavior Practical Implications- The research offers useful insights for top university officials to build support for change by providing needed support and resources; make academic staff capable of executing the change-related tasks into viable actions meritoriously.
, Trond-Arne Borgersen
SEISENSE Journal of Management, Volume 3, pp 35-49; doi:10.33215/sjom.v3i6.474

Abstract:
Exchange rate fluctuations represent a challenge for the internationalization of all firms, both big and small. This paper reflects on two aspects of the exchange rate challenge - (i) the exchange rate pass-through and (ii) hedging of exchange rate risk and how SMEs manage these two aspects of exchange rate risk. The exchange rate challenges that SMEs face might differ from the risks larger firms are exposed to, and their management of the risks might vary. In family-owned SMEs, longer planning horizons than listed firms might imply a weaker exchange rate pass-through, while smaller financial buffers might pull pass-through rules in the opposite direction for the same SMEs. When considering hedging, the paper argues for both operational hedging and external hedging to represent a management challenge for SMEs, pushing the exchange rate risk towards the forefront of the factors hampering internationalization among SMEs.
Wen Ni Tiong, Anne Freda Siaw Fen Sim
SEISENSE Journal of Management, Volume 3, pp 50-64; doi:10.33215/sjom.v3i6.477

Abstract:
Objective- This article aims to discuss the authors’ own experience using a web-based seminar (webinar) as a new data collection method for a qualitative descriptive study on factors influencing digital banking adoption among potential users in Malaysia (Digital Banking Study). Design - This will be the first study to gather information from industry players and public perception towards digital banking service using webinars, with evidence compared to the study’s quantitative results. Findings – Data derived from webinar sessions are consistent with the quantitative results, and the potential of its uses as a new research tool was discussed in detail. Policy Implications- The findings showed several practical implications that are potentially useful for researchers, academics, and business analysts to consider adopting webinar data as a new qualitative data collection method. Originality - This study documents the supporting evidence of the potential use of webinars as a useful tool to collect quality observation data.
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