International Journal of Business and Management

Journal Information
ISSN / EISSN : 18333850 / 18338119
Current Publisher: Canadian Center of Science and Education (10.5539)
Total articles ≅ 3,516
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Latest articles in this journal

Ornella Papaluca, Mario Tani
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p123

Abstract:Managing relationships with all the stakeholders is a central issue in Social Enterprises' management; these enterprises, operating across the faded boundary between for profit and not for profit sectors, overcome having limit scarce resources dotation trough relationships with other organizations in order to reach success in the society. In our paper, we have studied the capability of this class of enterprises to create and sustain relationships on the basis of the concepts and principles of Stakeholder Theory, that according enterprises' survival capacity is linked to their manage ability those actors that affects or are affected by enterprise actions in their decision-making. Our empirical studies have focused on the social network, defined trough a snowballing process (degree = 3), insisting on a Social Cooperative in Naples with two world shops and one wholesale warehouse. Each node in the Social Cooperative's egonetwork has been tested for two classical measures of Social Network Analysis (Wasserman & Faust, 1994; Scott, 1991): centrality and proximity. These tests have been later used to compare actors and to analyze if more central or more homophilous actors, those who share similar interests, are better able to influence the social cooperative. Our paper highlights that homophily can better explain stakeholders' effects on the outcomes of strategic decision-making processes.
Ateyah Mohammad Alawneh
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p92

Abstract:This study aims to analyze the quality and nature of the relationship between workers' remittances and money supply (M2) in Jordan from 2000 to 2018. The descriptive approach and standard statistical analysis method are employed to construct and analyze the model using Eviews. The results of the unit root test reveal the stability of the current study’s variables at the second difference. Granger causality test indicates that a causal relationship exists between workers' remittances and M2 of workers' remittances. The analysis of variance regarding the importance of workers' remittances in the interpretation of M2 confirms the positive impact of workers' remittances on M2. The results of the two variables are also integrated, thereby yielding at least one integration between the two variables at the level of statistical significance.
Marco Remondino
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p105

Abstract:The work examines the different healthcare contexts in which innovation has been applied, or could be applied, resulting in cost containment and increased quality and efficiency of medical care services. In addition, the different factors influencing the adoption of information technologies in the national healthcare systems of the European Union are discussed, in particular as regards the existence of structural barriers. Innovation is defined as the creation of something still not existing, to be uses for new products and services or for more efficient processes and is therefore linked to change, because innovation requires change. Information technology (IT) is described as the acquisition, processing and storage of data by a computing product. This work qualitatively analyses use cases, which are in turn based on quantitative research methodologies (i.e. performance indicators), commonly based on the manipulation of independent variables to generate statistically analyzable data, which guarantees objectivity and provides greater data reliability. Studies have been conducted to observe current trends in access to information technology across different age groups, to detect the existence of correlations between Internet users and online healthcare information searches. In this work, several Italian initiatives for the diffusion of IT applications in the healthcare sector have been analyzed. Some of the ongoing pilot projects include the collaboration of the Politecnico di Milano, through the establishment of the Laboratory of Biomedical Technologies (TBMLab), and the Scuola Superiore Sant'Anna of Pisa, to carry out research on eHealth activities and to promote the development of home automation systems for patients with disabilities. The HHC-MOTES model should also be noted, which aims to analyze the implementation of IT in the healthcare (HHC) sector from the point of view of sustainability in the management, organizational, technological, environmental and social fields (MOTES).
Edna Rabenu, Aharon Tziner
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p62

Abstract:The purpose of this viewpoint is to describe the necessity to use psychological capital (which includes the attributes of self-efficacy, optimism, hope and resiliency) in order to develop managers, especially senior ones. The viewpoint includes an example of optional steps of micro-intervention for senior management. In the 21st-century VUCA world, managers need to invest in processes that strengthen their resistance to psychological pressures and negative outcomes, while enabling them to cope with confidence with instability, volatility and uncertainty. In this regard, Psychological Capital (PsyCap) can and will contribute to significant changes for the better in managers and organizations as a whole. This viewpoint offers a relatively new view for developing senior managers.
Orooba Rashid Ali Badran
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p67

Abstract:Customer satisfaction is one of the most important factors in business, when it comes to commercial banks, customer satisfaction level differentiates one bank from another, thus measuring customer satisfaction is exceedingly important. Profitable business cannot exist without satisfied customers, especially in service-oriented industries. Customer satisfaction is an important step to gain customer loyalty. The banking corporate governance is known to improve bank financial performance and value, by reducing the level of expropriation of the company’s assets done by the management, while the satisfaction of the external customers leads to retain customers and add new customers. Banking governance regulates the mechanisms and practices of the banking service engines and oriented them towards effective customer’s satisfaction investigation.  This lead to wards improved banking financial performance, more of previous studies lack to concepts and tools that are used to transform the ideas and theories of improving the quality of banking performance into actual productive practices. From this point, the study attempts to bridge this gap by disclosure the interactive role of banking governance in effectively linking theory and practice in improving the quality of banking financial performance. The paper problem was summarized with the question: to what extent can be interaction of customer services with corporate governance in improving the banking overall financial performance of the Iraqi commercial banks? The study pursues in the design and synthesis and analysis methods, deductive and inductive approach. The study use the analysis and synthesis supported by theoretical evidence in its theoretical part, and used the analysis and conclusion supported by statistical techniques in its practical part, the study was conducted at the sample of commercial banks at Basra Governorate, the study followed the method of exploratory research, using two tools to collected data, the first tool, checklist to assess the overall performance of the banks in question, the size of the respondent sample was 40 individuals and the second tool is a questionnaire with sample size (60 cases), in the light of the analysis the results, conclusions and recommendations were determined.
Aharon Tziner, Erich C. Fein, Cristinel Vasiliu
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p17

Abstract:Managers need to understand the types of perceptions, feelings, and reactions they should elicit from personnel under their direction. To this end, a parsimonious model is required. However, few comprehensive models linking managerial behaviours to employee states and outcomes have been developed and tested. Accordingly, this research articulates the importance of three critical constructs - leader–member exchange (LMX), job satisfaction, and perceived organizational justice – and associations with emotional exhaustion, work motivation, workplace misbehavior, and emotional intelligence as a concise and efficient model that explains the relationships between attitudes and states within individuals, and related, important work and personal outcomes. The model displayed a very high level of reliability and validity based on the exceptional fit of the structural equation models across two very large samples (over 1600 participants in each study).
Carla Del Gesso, Luca Romagnoli
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p1

Abstract:Given their proximity to citizens, Decentralized Governments (DGs) need to perform and report their activities from a citizen-centered perspective to improve transparency and accountability. The literature addressing reporting for citizens is piecemeal, and there is a dearth of studies that systematically analyze country experiences of popular reporting. To contribute to bridging this gap, this article provides an assessment of popular financial reporting practices in 370 Italian DGs from different perspectives. The authors evaluated the accessibility and readability of popular reports using simple, yet insightful quantitative measures. The results highlighted that Italian popular financial reporting practices are at an early stage of implementation. Popular reporting appears to be more difficult to implement in smaller municipalities than other levels of government. This research emphasizes citizen-centered reporting to support citizen-centered governance and accountability, suggesting that popular reporting practices in DGs need to increase; an improvement of the accessibility and readability of documents is also advisable to foster their usage. Greater and better popular reporting practices in DGs are needed to encourage citizen participation in the democratic processes of public governance in order to allow for better government performance results.
Moses Segbenya, Titus Berisie
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p49

Abstract:The study examined the effect of training and development on senior administrative staff’s performance at the University of Education, Winneba, Ghana. Quantitative approach and the descriptive survey research design were adopted for the study. Simple random sampling technique was used to sample 152 respondents from a population of 357 using Yamane’s formula for determining sample size. Self- administered closed ended questionnaire was used as the data collection instrument and data was analysed with frequencies, percentages, person correlation, standard regression, t-test and analysis of variance.  The study found that training and development techniques used were job rotation and study leave with pay. There was general lack of support from supervisors and colleagues for trainees to transfer skills/knowledge acquired unto their jobs. Training and development significantly relate and affect employees’ performance. It was recommended that management of human resource department of the University of Education, Winneba should adopt some other training and development techniques like mentoring and coaching; and provide the needed resources and encourage work colleagues and supervisors to create the enabling environment and provide the necessary support for trainees to be able to transfer skills acquired through training and development unto their jobs.
Gian Paolo Stella, Umberto Filotto, Enrico Maria Cervellati
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p34

Abstract:Our purpose is to validate a new questionnaire to measure financial literacy. We test our 18-item questionnaire using a sample of 269 respondents. Data come from an Internet survey in Italy from January to March 2019. Following the definition provided by Organizations of Economics Developments (OECD), we analyze three dimensions of financial literacy: knowledge, skills, and attitude. Regarding skills and attitude, we introduce a new set of items, whereas, for knowledge, we use items proposed by National Financial Capability Studies (NFCS) (2009). We conduct exploratory factor analysis, confirmatory factor analysis and structural equations models to verify the validity, reliability and applicability of the questionnaire. Our results show that the data fit reasonably well, thus proving the reliability and validity of the questionnaire to measure financial literacy.
Sreekumar Menon
International Journal of Business and Management, Volume 15; doi:10.5539/ijbm.v15n2p80

Abstract:This research paper discusses key recommendations for improving future Enterprise Resource Planning (ERP) implementations based on insights from an exploratory qualitative single case study in the Canadian Oil and Gas Industry. The study was conducted using a semi-structured interview guide from twenty participants belonging to four project role groups of senior leaders, project managers, project team members, and business users. The research evoked a comprehensive list of forty-two critical success factors (CSFs) and out of which, top ten CSFs discussed include: Know your data, longer and more integrated testing, utilization of the right people, longer stabilization period (hyper-care), communication, address legal and fiscal requirements, hyper-care must be longer, early buy-in from business, have a Lean Agile program, less customization and more vanilla out of the box, and project must be business-driven and not IT-driven. This study is one of first ERP case studies in the Canadian oil and gas industry and the research recommendations can prove to be beneficial for organizations when undertaking ERP implementations.