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(searched for: doi:(10.21067/*))
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Novi Primita Sari
Jurnal Ekonomi Modernisasi, Volume 15, pp 128-137; doi:10.21067/jem.v15i3.4005

Abstract:
Customer satisfaction is one of the important assessment indicators that cannot be ignored in every service activity, especially in the business world, which is centered on service activities, one of which is the banking world. In this study, we try to focus on assessing the satisfaction of banking services obtained by students of the University of Muhammadiyah Malang in the administration of lecture payments. This research is explanatory using quantitative data obtained with primary data through the distribution of questionnaires distributed to students who happen to be at the location and are conducting transactions. The sample used was 50 students taken accindental. By using the SERVQUAL approach and CARTER dimension methods to then be analyzed using the ordinary panel data regression method to find out which of the 6 dimensions have the most powerful influence on the assessment of service satisfaction obtained by students.
Hilmy Mu’Nis, Rita Komaladewi
Jurnal Ekonomi Modernisasi, Volume 15, pp 138-148; doi:10.21067/jem.v15i3.4476

Abstract:
The purpose of this study is to compare between online customer review and customer review survey also to see the performance mapping of culinary tourism in Bandung using 4A marketing mix namely acceptability, affordability, accessibility and awareness with comparative and descriptive methods. This study uses Mann Whitney on SPSS and Spider Web Chart. Online tracking on Google Review and survey questionnaire are used as a measurement to get 100 customer review online assessments and 125 customer review survey assessments. Based on research results there is a difference between marketing mix 4A online customer results Google review and marketing mix 4A customer review survey results. This is marked from the 3 sub-variables used in this study, namely acceptability (taste, portion, aroma), affordability (price, price: taste, price: portion) and accessibility (atmosphere, cleanliness, service), there are differences in the results of the assessment in sub accessibility variable (atmosphere and service). Then, the results of mapping the performance of culinary tourism in the city of Bandung both online customer reviews and customer surveys have good performance for sub-variables acceptability (taste, portion, aroma) and affordability (price, price: taste, price: portion) but need improvement in the sub accessibility variables (suansana, cleanliness, service).
YuliaL Hikmah
Jurnal Ekonomi Modernisasi, Volume 15, pp 171-182; doi:10.21067/jem.v15i3.4323

Abstract:
D&O (Directors & Officers) liability insurance is a protection of guarantees for Directors and Company officials (the insured) for losses arising from third party claims due to negligence around managerial or operational matters carried out by the insured. This study discusses the process of settling claims for D&O liability insurance products, claim adjustments in compensation calculations, and provisions in policies that are considered adjustments to compensation calculations. This research was conducted by interview, observation and literature study. The claim process begins with claims from third parties to the insured, and must be reported directly to the guarantor (insurance company) as soon as possible. After the report is received by the guarantor, the guarantor will begin to follow up on the claim by conducting a survey of claim investigation and collecting supporting documents needed. Furthermore, the guarantor will make a decision whether the claim submitted by the insured is guaranteed or not based on the provisions of the policy. If the claim is rejected, a rejection notice will be sent. However, if it turns out that the claim is declared guaranteed, a claim approval notice will be sent to subsequently make a claim payment. Adjustment in the calculation of compensation is needed to optimize the amount of compensation issued by the insurance company so that it can be minimized in order to achieve corporate profits.
Lilik Sri Hariani, Endah Andayani
Jurnal Ekonomi Modernisasi, Volume 15, pp 162-170; doi:10.21067/jem.v15i3.4411

Abstract:
Personal financial management is the activity of planning, organizing, directing, and supervising financial activities such as the procurement and use of funds owned for the survival of the family. Many factors influence personal financial management. This study aims to analyze economic literacy, financial literacy, and spiritual intelligence on personal financial management. This study used a quantitative descriptive approach, with a sample of 73 housewives in Malang City who were taken randomly. Data collection using questionnaires and data analysis using Multiple Linear Regression analysis. The results showed that economic literacy, financial literacy, and spiritual intelligence simultaneously affect personal financial management, financial literacy and spiritual intelligence partially affect personal financial management, while economic literacy partially has no effect on personal financial management. As a housewife who usually acts as a manager in the family, at least you must understand two main concepts in financial management, namely the concept of cost and benefit and the concept of cash flow. For further researchers, it can expand the sample and add other variables so that it can better describe how financial management is for the people of Malang.
Suratmiyati Suratmiyati, Yudhi Anggoro
Management and Business Review, Volume 4, pp 52-59; doi:10.21067/mbr.v4i1.4629

Abstract:
Penelitian bertujuan untuk mengetahui pengaruh harga dan lokasi terhadap keputusan pembelian produk jasa di Villa Victoria Boutique Residences Malang. Metode penelitian menggunakan deskriptif kuantitatif, pengambilan sampel non probability sampling dengan metode accidental sampling. Penelitian ini dilakukan pada konsumen Villa Victoria Boutique Residences dengan jumlah sampel sebanyak 87 responden. Pengukuran terhadap variable-variabel dalam penelitian ini dilakukan dengan menggunakan skala Likert. Teknik analisis menggunakan analisis Regresi Linear Berganda. Hasil penelitian menunjukkan bahwa secara parsial harga tidak berpengaruh signifikan terhadap keputusan pembelian, sedangkan lokasi berpengaruh signifikan terhadap keputusan pembelian.
Yuniep Mujiati Suaidah
Management and Business Review, Volume 4, pp 39-51; doi:10.21067/mbr.v4i1.4619

Abstract:
Penelitian ini bertujuan untuk mengetahui dampak pengungkapan sustainability report terhadap kinerja keuangan. Penelitian ini merupakan penelitian kuantitatif, metode pengumpulan data menggunakan dokumentasi sedangkan teknik analisis yang digunakan adalah MANOVA. Objek penelitian difokuskan pada perusahaan sektor tambang yang terdaftar di BEI tahun 2012-2016 dengan 20 sampel penelitian yang diperoleh menggunakan purposive sampling. Terkait dengan sustainability report indikator mengacu pada GRI-3 untuk tahun 2012 dan GRI-4 untuk tahun 2013-2016. Sedangkan untuk kinerja keuangan diukur menggunakan Return On Asset (ROA), Current Ratio (CR), dan Debt to Equity Ratio (DER). Hasil dari penelitian dapat diketahui bahwa sustainability report berpengaruh signifikan terhadap kinerja keuangan yang diukur dengan Return On Asset (ROA), sementara tidak berpengaruh signifikan terhadap Current Ratio (CR) dan Debt to Equity Ratio (DER).
Langgeng Prayitno Utomo, Benih Hartanti
Management and Business Review, Volume 4, pp 22-31; doi:10.21067/mbr.v4i1.4611

Abstract:
Tujuan penelitian untuk mengetahui implikasi leverage, likuiditas, profitabilitas, dan kepemilikan manajerial terhadap pengambilan keputusan hedging dengan menggunakan instrumen derivatif valuta asing. Penelitian ini menggunakan teknik analisis regresi linear berganda dengan program SPSS, hasil pengujian menggunakan metode regresi linier berganda, menunjukkan hasil bahwa dari keempat variabel yang digunakan dalam penelitian ini, menemukan bahwa leverage, likuiditas, dan profitabilitas berpengaruh negatif terhadap keputusan hedging, sedangkan kepemilikan manajerial berpengaruh positif terhadap keputusan hedging. Dari hasil regresi juga menunjukkan bahwa leverage, likuiditas, profitabilitas, dan kepemilikan manajerial secara simultan berpengaruh signifikan terhadap pengambilan keputusan hedging.
Elin Ayu Seka
Management and Business Review, Volume 4, pp 1-11; doi:10.21067/mbr.v4i1.3374

Abstract:
Penelitian bertujuan mengetahui pengaruh Citra Merek dan Kepercayaan Merek terhadap Loyalitas Pelanggan dimediasi kepuasan pelanggan. Metode penelitian eksplanatori dengan pendekatan survey. Penelitian ini dilakukan di REI Adventure Store Malang, pengumpulan data dilakukan melalui penyebaran kuesioner. Teknik pengambilan sampel menggunakan Accidental sampling, diperoleh 67 sampel, teknik analisis data menggunakan Path Analysis. Hasil penelitian menunjukkan citra merek dan kepercayaan merek berpengaruh positif dan signifikan terhadap loyalitas pelanggan, citra merek dan kepercayaan merek berpengaruh tidak langsung terhadap loyalitas pelanggan melalui kepuasan pelanggan. Kemudian hasil analisis jalur menunjukkan bahwa citra merek memiliki pengaruh yang lebih besar secara langsung terhadap loyalitas pelanggan
Nur Laily Hawa
Management and Business Review, Volume 4, pp 12-21; doi:10.21067/mbr.v4i1.4665

Abstract:
Tujuan penelitian ini adalah untuk mengetahui penilaian responden dan untuk mengetahui proses pengambilan keputusan kuliah di STIE Indocakti Malang serta untuk mengetahui pengaruh ekuitas merek terhadap keputusan mahasiswa kuliah di STIE Indocakti Malang. Penelitian ini adalah penelitian deskriptif dan penelitian verifikatif. Data dikumpulkan dengan teknik observasi, wawancara dan kuesioner dan di uji validitas dan reliabilitasnya. Data dianalisis dengan menggunakan analisis Structural Equation Modeling. Hasil penelitian ini menunjukkan bahwa ekuitas merek STIE Indocakti Malang termasuk kategori tinggi dan juga untuk pengambilan keputusan pembelian juga termasuk kategori tinggi. Ekuitas merek STIE Indocakti Malang memiliki pengaruh positif dan signifikan terhadap proses keputusan pembelian konsumen.
Ilham Maulana
Management and Business Review, Volume 4, pp 32-38; doi:10.21067/mbr.v4i1.4606

Abstract:
Kepemimpinan di masa krisis sangat memiliki peran vital, karenanya keputusan yang dipilih dapat memperbaiki keadaan atau justru memperburuk keadaan. Kepemimpinan kolektif sebagai solusi dari permasalahan kepemimpinan di Indonesia yang menyerupai masalah dalam prozac leadership, yakni berpikir terlalu positif sehingga tidak mengukur tindakan preventif dari awal munculnya potensi pandemi. meski begitu, pilihan pemerintah untuk mendorong Indonesia menuju new normal adalah keputusan tepat karena itu sesuai dengan teori chaos, yang mana untuk menyelesaikan krisis yang disebabkan masalah chaotic suatu organisasi harus berubah menjadi bentuk baru. Yang tak kalah penting dari menyesuaikan diri pada bentuk baru adalah kesesuaian terhadap kondisi yang dibutuhkan untuk menjadi bentuk baru sebagaimana ditetapkan oleh WHO.
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