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MEASURING THE WEBSITE QUALITY OF ADISUTJIPTO COLLEGE OF TECHNOLOGY BASED ON THREE DIMENSIONS (USABILITY, INFORMATION QUALITY AND SERVICE INTERACTION)

Dwi Nugraheny, Yuliani Indrianingsih, Aldio Bima Saifullah
Published: 2 November 2020

Abstract: Perceptions about the quality of education are the ability to provide an assessment of the superiority of an educational service that can produce academic and non-academic excellence for students by reffering to input, the process of outcomes and the impact it causes. One of the non-academic service on institutions to users, especially students is a website. One of the vision of educational institutions is to provide service to students electronically through website and be expected that the college website can provide the best possible information to students. This study discusses how to measure the website quality of Adisutjipto College of Tehcnology (STTA) using 3 (three) dimensions; Usability, Information Quality and Service Interaction. This research is a descriptive study with a survey method. The research instrument used a questionnaire. The research subjects were 50 STTA students. The results of the measurement survey which are affected by those three dimensions shows that the quality of the STTA’s website is in the “Medium” category. Keywords Website Quality, Usability, Information Quality, Service Interaction. Full Text: PDF (Bahasa Indonesia) References Sallis, E. (2014). Total quality management in education. Routledge. Rosandich, T. J. (2011). Information technology and sports: looking toward Web 3.0. The Sport Journal, 14(1), 1-13. Dix, A., Dix, A. J., Finlay, J., Abowd, G. D., & Beale, R. (2003). Human-computer interaction. Pearson Education.Arifin, S. R. (2018). Pengukuran kualitas layanan website Universitas Tadulako menggunakan metode WebQual. Register: Jurnal Ilmiah Teknologi Sistem Informasi, 4(2), 125-136.Pearson, M. (2008). Sistem Informasi Manajemen. Salemba. Jakarta, 9. Kothainayaki, S., Sivakumaren, K. S., & Gopalakrishnan, S. (2012). User preferences on university websites: a study. Library Philosophy and Practice, 1. Puspitasari, D., & Widyobroto, B. P. (2013). Kajian Kepuasan Terhadap Website Universitas Airlangga: Studi Komparasi antara Pengguna Internal dan Pengguna Eksternal/Potensial. Under Graduates Thesis. Universitas Gadjah Mada. Taddeo, C., & Barnes, A. (2016). The school website: Facilitating communication engagement and learning. British Journal of Educational Technology, 47(2), 421-436. Abdullah, D., Jayaraman, K., Kamal, S. B. M., & Md Nor, N. (2016). A conceptual model of interactive hotel website: The role of perceived website interactivity and customer perceived value toward website revisit intention. Procedia Economics and Finance, 37(16), 170-175. Nugraheny, D. (2016, November). Analisis User Interface dan User Experience pada Website Sekolah Tinggi Teknologi Adisutjipto Yogyakarta. In Conference SENATIK STT Adisutjipto Yogyakarta (Vol. 2, pp. 183-187). Wijaya, T. (2011). Manajemen kualitas jasa. Jakarta: PT. Indeks, 143. Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of marketing, 60(2), 31-46. Muhsin, A., & Zuliestiana, D. A. (2017). Analisis Pengaruh Kualitas Website (Webqual) 4.0 Terhadap Kepuasan Pengguna Bukalapak Di Kota Bandung. eProceedings of Management, 4(3). Barnes, S. J., & Vidgen, R. (2003). Measuring web site quality improvements: a case study of the forum on strategic management knowledge exchange. Industrial management & Data systems. Akbar, P. S., & Usman, H. (2006). Pengantar Statistika Edisi Kedua. Jakarta: PT Bumi Aksara. Suharsimi, A. (2006). Prosedur penelitian suatu pendekatan praktik. Jakarta: Rineka Cipta. Sugiyono, M. P. P. P. K. (2007). Kualitataif dan R&D, Bandung: Alfabeta, 2010. Sugiyono, Metode Penelitian Kuantitatif kualitatif dan R&D Bandung: Alfabeta. BPS. 2017. Jumlah Perguruan Tinggi, mahasiswa dan tenaga edukatif (Negeri dan Swasta ) di Bawah Kementriaan Pendidikan dan Kebudayaan Menurut Provinsi tahun ajaran 2014/2015. https://www.bps.go.id/statictable/2015/09/14/1839/jumlah-perguruan-tinggi-mahasiswa-dan-tenaga-edukatif-negeri-dan-swasta-di-bawah-kementrian-pendidikan-dan-kebudayaan-menurut-provinsi-2013-2014-2014-2015.html Dafid, D., & Novita, D. (2018). Metode WebQual 4.0 Untuk Analisis Kualitas Web Pembelajaran. JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi), 1(2), 17-21.Yodi, Y. (2018). Analisis Kualitas Situs Web Batampos Menggunakan Metode WebQual 4.0. Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi), 2(2), 591-596. http://dx.doi.org/10.28989/compiler.v9i2.780 Refbacks There are currently no refbacks.
Keywords: service quality / Website quality / information quality / service interaction / Sistem Informasi / Adisutjipto / menggunakan metode WebQual

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