A Comprehensive Approach to Job Performance in the Service Sector: A Systematic Literature Review
Open Access
- 1 January 2022
- journal article
- Published by FapUNIFESP (SciELO) in BAR - Brazilian Administration Review
Abstract
No abstract availableThis publication has 23 references indexed in Scilit:
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- Is There a General Factor in Ratings of Job Performance? A Meta-Analytic Framework for Disentangling Substantive and Error Influences.Journal of Applied Psychology, 2005
- Development and validation of the Emotional Labour ScaleJournal of Occupational and Organizational Psychology, 2003
- A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.Journal of Applied Psychology, 2001
- Perspectives on Models of Job PerformanceInternational Journal of Selection and Assessment, 2000
- Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role BehaviorsJournal of Management, 1991