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Web-based Seminar - New Source of Qualitative Study: Data Collection during the Pandemic of COVID-19

Wen Ni Tiong, Anne Freda Siaw Fen Sim
Published: 1 October 2020
SEISENSE Journal of Management , Volume 3, pp 50-64; doi:10.33215/sjom.v3i6.477

Abstract: Objective- This article aims to discuss the authors’ own experience using a web-based seminar (webinar) as a new data collection method for a qualitative descriptive study on factors influencing digital banking adoption among potential users in Malaysia (Digital Banking Study). Design - This will be the first study to gather information from industry players and public perception towards digital banking service using webinars, with evidence compared to the study’s quantitative results. Findings – Data derived from webinar sessions are consistent with the quantitative results, and the potential of its uses as a new research tool was discussed in detail. Policy Implications- The findings showed several practical implications that are potentially useful for researchers, academics, and business analysts to consider adopting webinar data as a new qualitative data collection method. Originality - This study documents the supporting evidence of the potential use of webinars as a useful tool to collect quality observation data.
Keywords: banking / qualitative / digital / Data Collection Method / Webinar / Based Seminar

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