The Multifaceted Role of User-Generated Content in News Websites

Abstract

A large body of research has explored the employment of user-generated content (UGC) in journalism websites. While rich and informative, accumulated research offers discrete insights into an array of research questions but lacks a comprehensive account of the larger picture that emerges. With this in mind, we propose an analytical framework for evaluating UGC’s roles in professional news websites. Based on a synthesis of accumulated research, we differentiate between the realm of journalism as a business and a practice; and the realm of democracy, wherein news media may play a role as a public sphere and a means of political empowerment. By offering a comprehensive examination of key findings and themes arising from UGC research, the article seeks to advance our understanding of the evolving news media landscape. It concludes with directions for further research.