Role of Employee Grievance Management on Job Commitment and Organizational Justice

Abstract

Employee grievance management is considered as the most significant human resource strategy for improving organizational effectiveness and commitment. Dissatisfied employees are critical for every organizations. This dissatisfaction would leads to employee employer conflicts, job burnout and employee turnover. Hence it is essential to design effective grievance management strategies in companies. Information technology employees have been facing many challenges and problems in their workplace. Such challenges lead to reporting of employee grievances. Management should take care of those grievances and redress it within a short time span. This paper made an attempt to measure the perception of information technology employees on grievance management strategies and analyzed the role of grievance management on job commitment and organizational justice. Findings proved that employee grievance management made a significant impact on job commitment and organizational justice.