Workplace Conflicts and Perception of Quality Higher Education in Ghana
Open Access
- 6 January 2022
- journal article
- Published by University of the Free State in Interdisciplinary Journal of Education Research
- Vol. 4, 1-14
- https://doi.org/10.51986/ijer-2022.vol4.01
Abstract
Conflicts as a complex reality are common in higher education settings. Unfortunately, little is known about their impact on perceptions of the quality of higher education. This study assessed the impact of structural and interpersonal conflicts on the perception of quality higher education. To obtain the data, the study used a cross-sectional survey research design. The study sampled 310 academic and administrative staff from three universities in Northern Ghana using a multi-stage sampling technique. The questionnaire was the primary data-gathering tool. The prevalence of conflicts and perception of quality in higher education were assessed using simple frequencies and percentages, while the structural equation modelling technique was used to investigate the complex relationship among structural conflicts, interpersonal conflicts, and perception of higher education quality. The results indicate that most workplace conflicts in higher education are structural in nature, arising from jurisdictional uncertainties, interdependence, and authority relationships. The findings further indicate that structural and interpersonal conflicts have little influence on perceptions of quality higher education. Nevertheless, in terms of direction, structural conflicts have a positive link with the perception of quality higher education, whereas interpersonal conflicts have a negative relationship. It is hereby recommended that a cross-sectional survey on the influence of conflicts on effective teaching and learning in public universities in Ghana should be conducted.This publication has 25 references indexed in Scilit:
- Relationships among Service Quality, Customer Satisfaction and Customer Perceived Value: Evidence from Iran's Software IndustryJournal of Management and Strategy, 2012
- ADDRESSING SERVICE QUALITY ISSUES IN HIGHER EDUCATION: THE EDUCATIONAL ENVIRONMENT EVALUATION FROM THE STUDENTS' PERSPECTIVETechnological and Economic Development of Economy, 2012
- Service quality in higher educationTotal Quality Management & Business Excellence, 2009
- Conceptualizing total quality management in higher educationThe TQM Magazine, 2004
- New developments concerning academic grievancesManagement Research News, 2003
- Preparing international students for a successful social experience in higher educationNew Directions for Higher Education, 2002
- It's nothing new! A history of conflict in higher educationNew Directions for Higher Education, 1995
- A TQM model for higher education and trainingTraining for Quality, 1995
- Models of Conflict ManagementJournal of Social Issues, 1994
- Referent Role and Styles of Handling Interpersonal ConflictThe Journal of Social Psychology, 1986