To the problem of using an automated workplace by people with disabilities
Published: 18 October 2021
Abstract: Introduction. Employees of the banking sector with health restrictions have negative experience of using internal software to interact with customers and perform their official duties. Many employees, for example, with hearing problems, would like to work in call centers, but do not have this opportunity due to the outdated software. The research objective is to analyze the priority tasks for the further development of software products, taking into account the existing health problems of employees. Materials and Methods. One of the subsystems of the automated workplace (hereinafter referred to as the AWP) was selected the software, which allows the employee to interact directly with the clients of the given organization. The analysis used the method of expert evaluation by T. L. Saati with the assistance of one of the experts in the development of software for people with disabilities. Results. Using the fundamental preference scale and expert opinion in the field of software development for people with disabilities, a priority matrix was built for each of the criteria (subtitles, simplified fonts, voice guidance, simplified and remote management) and platforms (IOS, Android, Windows OS), as well as a global priority matrix for all criteria and platforms. Discussions and Conclusions. An expert assessment of several characteristics of the software of a commercial banking organization of the Russian Federation was carried out to identify the disadvantages of using the software by employees with disabilities. During the analysis, intermediate conclusions were made: the most demanded criterion for people with hearing problems is “Subtitle”; for people without the ability to leave the house — “Remote control”; for people with amputations or irreversible limb injuries — “Simplified control”. The other parameters are not recommended for implementation.
Keywords: software / hearing problems / banking / matrix / platforms / expert / employees / simplified / disabilities
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