Correlation of Laboratory Experts’ Performances in Primary Health Care (Puskesmas) and Patience Perception

Abstract

Background: Health laboratory services are an integral part of health services to the community and expected to provide accurate information in each stage: pre-analytic, analytic and post-analytic.Aims: This study aimed to determine the relationship between laboratory experts’ performances in Puskesmas against community perceptions conducted in 24 Puskesmas in Surabaya with a sample of 30 laboratory experts and 30 communities.Methods: This is a multivariate analysis research and data was obtained from the questionnaires given to the respondents and then performed data analysis using Pearson correlation.Results: The results indicated there was a significant relationship between the performance of laboratory experts with the perception of the community (ρ = 0.001). There is a relationship between the pre-analytic stage performance (ρ = 0.002), the analytic stage (ρ = 0.004) and post-analytic (ρ = 0.007).Conclusion: Based on the performance appraisal of laboratory personnel in the Puskesmas including significant pre-analytic, analytic and post-analytic activities on public perceptions there was a significant relationship, and the most significant relationship was found at the pre-analytic stage.