Safety Culture and Communication in a Fulfillment Center: A Case Study

Abstract

This research was conducted through daily survey of all on site associates numbering from 200 - 250, and managers totaling from 4 to 14, the following data was reported. Safety Leadership is determined by a measurement of un-favorable perceptions reported by associates on a 1 - 5 scale, with 1 being most unfavorable and 5 being most favorable. Any score at or below 3 would be considered unfavorable, with 4 and 5 being favorable. Following peak season (Christmas) 2021 average Safety-Score (leaders) in the outbound departments ranged between 25% and 36% unfavorable as reported by the 600 surveyed associates on January 30th, 2022. The department being 34%, meant that more than one third of associates viewed safety conditions as unfavorable on a 1 to 5 scale. While between 64% and 75% of associates maintained a positive view of safety, this was not in line with the desired benchmark of 89% favorable (11% unfavorable) on the same scale. For Safety leaders (Manager perspective) the average unfavourability in outbound departments ranged between 30% and 35% unfavorable (See Raw Data), compared to the desired 8% unfavorable.