Analysis of Patient Satisfaction in the Inpatient Unit of Haji General Regional Hospital Makassar City, Indonesia

Abstract

The quality of care that is offered directly affects the degree to which patients are satisfied. If the patient's demands or expectations can be satisfied by the services that are supplied, then the patient will consider such services to be of high quality. This survey was administered to inpatients at Haji Hospital in Makassar City with the intention of gauging their level of satisfaction with their care. Quantitative methods are used in this line of inquiry. The method of sampling that was used was incidental sampling, and the research design that was utilized was a cross-sectional study with a sample size of 250 patients. Data collecting using questionnaires. The chi square test and the logistic regression test were used in the analysis of the data. According to the findings, there was a connection between the responsiveness (p = 0.045), attentiveness (p = 0.000), and reliability (p = 0.011) of the medical staff at Haji Hospital Makassar City and the level of satisfaction experienced by the hospital's inpatients. It is anticipated that improvements may be made to healthcare services so that the level of patient satisfaction can rise.