Assessment of Employees` Involvement influence on Performance of MTNOs in Kenya

Abstract

The objective of the study was to assess the extent of employees` involvement on performance of MTNOs in Kenya. Sub-variables used for the independent variable were: employees` autonomy, quality circles and employees` suggestion schemes. Performance of Mobile Telephone Operators in Kenya was assessed in terms of profit margins and market share. Mixed methodology was used in collecting and interpreting data. Primary data was gathered using self-guided semi-structured questionnaires and secondary data was obtained from published profit margins and percentages of market share obtained from the companies` reports. Study population was 6,167 which included all the employees in the Mobile Telephone Network Operators in Kenya and a total sample size of 361 employees was obtained but 258 questionnaires were filled and returned. Data analysis was done using descriptive statistics and inferential statistics. The study hypothesis was tested at 95% confidence interval and 0.05 α level of significance. Study null hypothesis (H0) stated that: Employees` involvement does not have a positive influence on performance of MTNOs in Kenya. Regression analysis model demonstrated that employees` involvement had a positive influence on organizations’ performance of MTNOs accounting for 48.3% of the performance (R squared = .483). The study concluded that there was a significant relationship between employees` involvement and organization`s performance therefore rejecting the null hypothesis H0 at β = .695 and P = .000.