Evaluation Model of the Integrational Relationship between Knowledge Management Processes and Business Processes
Open Access
- 5 June 2020
- journal article
- Published by Vilnius University Press in Informacijos mokslai
- Vol. 88, 142-166
- https://doi.org/10.15388/im.2020.88.36
Abstract
In a contemporary organization, knowledge management is rarely assumed to be a supportive activity. Knowledge management processes are rather assessed as being inseparable from other main organizational processes. Considering the up-to-date research, there are no doubts about the benefits of knowledge management. However, because of its wide internal and external dissemination, it is challenging to identify and assess its value both in its entirety and in its value created by its individual processes. In the interdisciplinary context of literature analysis of information and communication and management research, in this article, the authors present the integrative evaluation model of the relationship between knowledge management processes and business processes. The model is characterised by its wide organizational applicability and allows measuring the value created by knowledge management processes in a real business environment. The model integrates the processes of product development, manufacturing and sales, including their constitutional dimensions, metrics and indexes, respectively. All this enables determining the impact of knowledge management processes on the main business processes and the resulting organizational added value.Keywords
This publication has 47 references indexed in Scilit:
- Knowledge Graphs and Enterprise AI: The Promise of an Enabling TechnologyPublished by Institute of Electrical and Electronics Engineers (IEEE) ,2019
- EMPOWERMENT, KNOWLEDGE SHARING AND INNOVATIVE BEHAVIOURS: EXPLORING GENDER DIFFERENCESInternational Journal of Innovation Management, 2019
- Using knowledge management systems: A taxonomy of SME strategiesInternational Journal of Information Management, 2017
- Turning robotic process automation into commercial success – Case OpusCapitaJournal of Information Technology Teaching Cases, 2016
- Structured knowledge processes and firm performance: The role of organizational agilityJournal of Business Research, 2016
- The impact of project management (PM) and benefits management (BM) practices on project success: Towards developing a project benefits governance frameworkInternational Journal of Project Management, 2016
- Convergence of knowledge in project managementPublished by Institute of Electrical and Electronics Engineers (IEEE) ,2015
- Knowledge ManagementPublished by Taylor & Francis Ltd ,2014
- Open Innovation in Small and Medium-Sized Enterprises (SMEs): External Knowledge Sourcing Strategies and Internal Organizational FacilitatorsJournal of Small Business Management, 2014
- Organizational culture impact on knowledge exchange: Saudi Telecom contextJournal of Knowledge Management, 2011