The role of information management in project management success: Narratives from entrepreneurs operating within the South African construction industry

Abstract

Background: The South African construction industry is noted to be one of the most popular industries heavily dependent on projects. Calls exist for research that ascertains not just how entrepreneurs act as project managers but also the evaluation of project success and the role information management plays in all this.Objectives: The aim of this study was to understand the views and experiences of entrepreneurs in how: (1) project management success is conceptualised, and (2) the role that information management played to this within a South African construction industry space. Method: The study adopts a qualitative research approach using semi-structured interviews to generate narratives and themes around how: (1) project management success is conceptualised, and (2) the role that information management played to this. A sample of 15 entrepreneurs working within the construction industry was used for this study. Results: Based on the analysis of the narratives of the 15 entrepreneurs, project success was conceptualised mainly along three themes. Firstly, project success was about keeping the customer happy. Secondly, project success in the construction industry meant meeting the set targets, especially those of a financial nature. Finally, project success was about channelling internal synergies to realise external gains. Further, the 15 entrepreneurs espoused one main sub-theme around the role of information management to this conceptualisation of project success. This posits the role of information management to be a currency in effective decision-making. Conclusion: The study concluded by focusing on the implications and recommendations based on the identified themes.