Journal of Service Science and Management

Journal Information
ISSN / EISSN : 1940-9893 / 1940-9907
Published by: Scientific Research Publishing, Inc. (10.4236)
Total articles ≅ 698
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Chenglong Yang, Liang Mao
Journal of Service Science and Management, Volume 14, pp 213-227; doi:10.4236/jssm.2021.142013

Abstract:
There are various risk factors in the application of BIM. The reasonable management of risk factors can avoid unnecessary cost losses. Based on a large amount of literature, the article combed out the 17 risk factors that existed in the operation and maintenance phase, and revised it through expert interview method, and then obtained 11 risk factors. Semi-structured interviews were used to investigate the relationship between risk factors, and established Interpretative Structural Modeling (ISM) to analyze the hierarchical relationship of risk factors, and got two surface risk factors, five middle risk factors, and four deep risk factors. Finally, relevant improvement suggestions are put forward to eliminate or reduce the risk of using BIM in the operation and maintenance phase.
Josephine Sau Fan Chow, Alan McDougall, Jacqueline Ramirez, Michael Kernohan, Nutan Maurya, Rohan Rajaratnam, Sonia Marshall, Sue Colley, Friedbert Kohler
Journal of Service Science and Management, Volume 14, pp 228-240; doi:10.4236/jssm.2021.142014

Abstract:
Objective: This study aimed to develop an understanding of the implementation of the Leading Better Value Care (LBVC) initiatives at a Local Health District (LHD). Methods: The study used a mixed method including literature reviews, survey and semi-structured interviews of the stakeholders who participated in the implementation of the state-wide LBVC program within a LHD. All information used in this study was de-identified and anonymous. Results: Twenty-two stakeholders responded to the survey reviewing the implementation process. Fifty-one percent of the participants reported that there was very good sharing of information and ideas within the LHD, where clinicians were provided with data to support better decision making (77%). The stakeholders were overall moderately to very satisfied (60%) with how the program was implemented within the LHD. A total of 10 interviews were conducted. Analysis of the transcripts identified four core themes linking different aspects of the implementation of the LBVC initiatives: 1) Engagement; 2) Understanding of implementation process; 3) Challenges; and, 4) Future strategies for implementation. This local learning will provide valuable information to develop strategies so as to improve the LBVC program and support the LHD in continuing to embed, scale and sustain the initiatives. Conclusion: This study has provided the experience of the stakeholders participating in the implementation of the LBVC program and how it was being implemented across the LHD. It has identified factors which contribute to improvement of future implementation of similar programs.
HongBin Deng
Journal of Service Science and Management, Volume 14, pp 34-44; doi:10.4236/jssm.2021.141003

Abstract:
This paper mainly studies whether the inclusion of China’s A-shares in the MSCI (Morgan Stanley Capital International) index improved the trading activity. Taking all China’s A-share stocks as samples and using the trading data of four years from 2016 to 2019, this paper designs corresponding Difference-in-Difference models and conducts empirical research. It is found that the inclusion of MSCI index does reduce the turnover rate of stocks and the level of activity in stock trading decrease. Two reasons account for this: on the one hand, institutional investors with more long-term capital and more robust investment styles have entered into A-share market; on the other hand, investors have become relatively more consistent in the value of the MSCI component stocks because of the highly recognition of global capital markets.
Zhixiang Chen, Baiyi Wang, Yu Lin, Changwang Luo, Fei Li, Shengshi Lu, Juncheng Guo
Journal of Service Science and Management, Volume 14, pp 45-57; doi:10.4236/jssm.2021.141004

Abstract:
Human resources for health are the most important and valuable asset in an organization, and the performance of human resources is an important factor affecting the success of each organization. Hospitals play an important role in people’s health and depend on human resources more than any other organization. Medical staff is the most critical factor for the development of medical and health undertakings. Therefore, how to improve the hospital’s human resources, namely the satisfaction of medical staff, is a social issue in today’s society. In our understanding of the present status of the medical staff, we analyze the problems existing in the hospital management, to explore the hospital at the same time of providing medical services to patients, lead to an improvement in hospital medical staff’s own professional level, improve the level of hospital scientific management, scientific management and analyze the related factors, for hospital managers to provide management strategy, providing reference for improving the medical staff’s work enthusiasm. On this basis, humanized management is proposed to adjust the hospital strategy, improve the medical staff’s job satisfaction, further strengthen the scientific and standardized management of the hospital, improve the medical quality, and enhance the comprehensive strength of the hospital.
Tian Wang
Journal of Service Science and Management, Volume 14, pp 305-324; doi:10.4236/jssm.2021.143019

Abstract:
In this article, we draw on the perspective of “embeddedness” with the resource dependence theory and social network theory to explore the relationship between oversea social capital, enterprise network advantageous position (“prestige” and “power”) and innovation capability by employing 1533 listed companies’ interlocking directorate network statistics among 2009-2013. The results show: 1) top managerial oversea social capital has a significant positive effect on enterprises’ innovation capability; 2) top managerial oversea social capital has a positive effect on obtaining the enterprise network advantageous position (prestige an power); 3) enterprise network advantageous position (prestige an power) has a mediating effect on the relationship between oversea social capital and innovation capability; 4) top managerial governmental social capital has a positive moderating effect on the relationship between oversea capital and innovation capability. This research enriches researches on how does top managerial oversea social capital transfer into innovation capability, and explores the collaboration mechanism of oversea social capital and domestic governmental social capital on improving enterprises’ innovation capability. This article provides both theoretical and practical implications on the future research on how to transfer top managerial oversea social capital into innovation capability improvement.
Peter Zweifel
Journal of Service Science and Management, Volume 14, pp 353-368; doi:10.4236/jssm.2021.143022

Abstract:
This contribution is motivated by two observations that do not seem to have been seen in conjunction up to now. On the one hand, when the “French exception” was inserted in the General Agreement on Trade in Services (GATS) of the World Trade Organization (WTO), this was motivated by the fear that imports especially of cultural services would undermine a country’s identity. On the other hand, while services presently account for up to 70% of the GDP of major industrial countries, their imports of services lag far behind with less than 20% of total imports. This raises the question of whether the desire to maintain a country’s identity might exert a limiting influence on the trade in services. The analysis combines Lancaster’s new theory of demand with (relative rather than absolute) identity maintenance (RIM) to derive a set of acceptable outcomes of service production in characteristics space. For trade in services to occur, the sets of trading countries need to overlap, resulting in three testable predictions: 1) The more stringent the countries’ RIM, the smaller the volume of services trade between them; 2) In the presence of RIM, the volume of trade in services increases with the similarity of the countries’ preference structures; and 3) in the presence of RIM, the volume of trade in services is the lower, the greater the difference in countries’ incomes. While current evidence supports these predictions, it needs to be completed when more data on bilateral trade flows in services become available.
Jiayao Zhao, Sarana Photchanachan
Journal of Service Science and Management, Volume 14, pp 343-352; doi:10.4236/jssm.2021.143021

Abstract:
Based on the evaluation cognition and taking the commercialization degree of the historical blocks as the object, this paper makes an in-depth discussion on the protection and commercial development and utilization of the historical block, in order to enrich the research field of the protection of the historical and cultural block and provide reference suggestions for the protection practice of the block. Relevant literature and practical experience of protection and development in terms of protection evaluation, commercialization and suitability research at home and abroad are sorted out and summarized, which lays a theoretical and practical foundation for the development of this paper. From three aspects of the inevitability of the commercial development of historical and cultural blocks, the various contradictions caused by improper commercialization and the urgent appeal for the proper commercialization of blocks from the social, economic, cultural and life levels, the necessity of conducting commercial suitability research is put forward.
Zaida E. Alarcón Bernal, Ricardo Aceves García, Arturo Fuentes Zenón
Journal of Service Science and Management, Volume 14, pp 160-188; doi:10.4236/jssm.2021.142011

Abstract:
In this research, a decision support model was developed for micro, small and medium service enterprises (MSMEs). Using the systemic approach through the diamond model, it was possible to conceptualize with precision the variables that determine the closure of MSMEs in Mexico. Using this methodology, a conceptual model was formulated that contextualized the variables in a set of problems. Then the problems were defined and placed in the different decision levels of a company; finally, through the solution process, mathematical models and lean tools were identified for their resolution. Consequently, the model developed in this research classifies the variables that cause the failure of Mexican MSME service companies into groups of problems, formulates and locates these problems in each of the strategic decision levels, and shows the different tools useful for solving these problems.
Jamilah A. Alokluk, Aisha Al-Amri
Journal of Service Science and Management, Volume 14, pp 96-114; doi:10.4236/jssm.2021.141007

Abstract:
The development of digital libraries has changed the handling and access to information. Using such a library involves a computer-human interface as well as commands and search strategies to retrieve information. The purpose of this study was to evaluate a digital library in an institution of higher education that serves approximately 75,000 students. Quantitative and qualitative data were collected from a total of 206 participants (structured interviews, popup questionnaires and transactional log analysis). Descriptive statistics and thematic analysis were used for quantitative and qualitative data. Online journals were the most commonly used resources while reference resources were least used. The usability and information retrieval capacity of the library was good. However, there was a need to improve the user interface of the digital library, create more awareness and subscribe to more online journals to meet the information requirements of the users.
Sharon Cullinane, Kevin Cullinane
Journal of Service Science and Management, Volume 14, pp 72-95; doi:10.4236/jssm.2021.141006

Abstract:
Online shopping for clothes continues to increase apace and with it, clothing returns. Returns create a whole logistics flow which has negative environmental consequences. Although there is a growing literature on reverse logistics and returns management, there is little which actually describes and analyses the returns process. Until this is fully understood, a detailed analysis of the environmental impacts of returns is impossible. Through a combination of case-study interviews and a qualitative survey of experts, this paper seeks to illuminate the complexity of the returns process and structures involved and in so doing, suggest ways in which the environmental footprint of returns can be improved. It highlights the joint roles of consumers, retailers and carriers in this process.
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