Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan

Journal Information
ISSN / EISSN : 2723-1941 / 2776-2483
Published by: Universitas Majalengka (10.31949)
Total articles ≅ 42
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Alan Rusdiana, L Suparto
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 631-650; https://doi.org/10.31949/entrepreneur.v3i2.2879

Abstract:
This research is a development of previous research. In this study, customer satisfaction is divided into two, namely transaction-based satisfaction and overall satisfaction. This type of research is associative research. This research takes the title: "The Influence of Core Service Quality and Encounter Service Quality on Switch Intention: A Mediation Role of Customer Satisfaction (Study on visitors to Hotel Fitra and Hotel Garden Majalengka)".The purpose of this study was to determine the partial effect of core service quality and encounters on switching intentions with mediating factors of customer satisfaction (transaction-based satisfaction and transaction-based satisfaction). The population in this study were all visitors to the Fitra hotel and the Garden Majalengka hotel. The number of respondents in this study amounted to 315 people who were taken using the sampling technique used was purposive sampling. The data analysis technique uses structural equation modeling (SEM) with the help of AMOS 21 software.The results of this study indicate that 1) the quality of the encounter service has a negative effect on the intention to switch, 2) the quality of the core service has no effect on the intention to switch, 3) the quality of the encounter service has a positive effect on transaction-based satisfaction, 4) the quality of the encounter service has a positive effect on overall satisfaction, 5) core service quality has a positive effect on overall satisfaction, 6) transaction-based satisfaction has a negative effect on switching intentions, 7) overall satisfaction has a negative effect on switching intentions, 8) transaction-based satisfaction mediates the negative effect of encounter service quality on switching intentions, 9) satisfaction overall mediates the negative effect of service quality encounter on core service switching intentions positively affects customer satisfaction, and 10) overall satisfaction mediates the negative effect of core service quality on switching intentions.
Rustomo
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 601-613; https://doi.org/10.31949/entrepreneur.v3i2.2043

Abstract:
This study analyzes the process or efforts of processing data into new information so that the characteristics of the data become easier to understand and useful as a solution to a problem. The data is described quantitatively as a result of data collection from the source as part of the information. This study aims to analyze the data that has been presented at RSU Fikri Medika Karawang to make new information in order to improve the quality of service for the achievement of the hospital's vision and mission to increase the volume of patient visits. RSU Fikri Medika Karawang needs to detect early with the number of patients visiting by gender, age and occupation as an early anticipation to ensure patient satisfaction. From the distribution of questionnaires to 100 respondents that female patients of productive age and on average are farmers and traders, it is a challenge for the management of Fikri Medika Hospital Karawang to ensure the existing quality. With 18 statements that were shared with the google questionnaire, the results of the instrument test on the decision were valid and the consistency value was greater than the specified standard.
Neny Kusumadewi
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 614-623; https://doi.org/10.31949/entrepreneur.v3i2.2440

Abstract:
Employee performance is important for the company. Employee performance can be achieved with good teamwork and good communication. This study aims to determine how teamwork and communication influence the performance of employees at Perumda BPR Majalengka partially.This study used a survey method with a descriptive analysis approach and verification. The data collection technique used is using a questionnaire. The population in this study were employees of Perumda BPR Majalengka with a sample a 98 respondents using a saturated sampling technique (census). The measurement scale in this study uses the Likert scale. The data analysis used is the classical assumption test, multiple linear regression analysis, the coefficient of determination analysis and the feasibility test of the model. Hypothesis testing in this study uses a partial hypothesis test with the t test.Based on the results of the study, it shows that teamwork is included in the very good category, communication is in the very good category, and employee performance is in the very high category. This study shows that Teamwork and Communication have a positive and significant effect on employee performance. 
Usman Usman
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 651-661; https://doi.org/10.31949/entrepreneur.v3i2.2470

Abstract:
This study aims to empirically analyze the effect of auditor competence on audit quality with audit experience as an intervening variable. This research was conducted on auditors at the Sumbawa Regency Inspectorate. This research is an explanatory research to test the proposed hypothesis regarding the relationship and influence between variables.Data were obtained through distributing questionnaires to research respondents, namely auditors at the Sumbawa Regency Inspectorate, totaling 15 people. Data analysis using Partial Least Square with SmartPLS software, including outer model test, inner model test and hypothesis proof.The results of this study indicate that individually audit competence and audit experience have a positive and significant effect on audit quality on auditors at the Sumbawa Regency inspectorate.the effect of intervening audit experience variables on the indirect relationship of audit competence variables with audit quality on auditors at the Sumbawa Regency inspectorate. This research has implications for the Sumbawa Regency inspectorate so that in assigning tasks to auditors it must be based on expertise and abilities seen from the educational background and experience of auditors in conducting audits. 
Alif Putra Suandi Alif, Henky Lisan Suwarno
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 714-731; https://doi.org/10.31949/entrepreneur.v3i2.2738

Abstract:
Entrepreneurship has been considered to be one of the effective solutions according to the effort to reduce the high unemployment rate in Indonesia. This study aims to examine the effect of entrepreneurship education and academic support on the intensity of entrepreneurship. This research was conducted on students of the Maranatha Christian University Management Study Program. The type of research in this research is quantitative. Data in collecting questionnaire techniques and data processing using SmartPLS. The results showed that the variables of entrepreneurship education and academic support influenced the intensity of student entrepreneurship.
Rita Sri Silvia Pamuji, Yanneri Elfa Kiswara
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 580-593; https://doi.org/10.31949/entrepreneur.v3i2.2556

Abstract:
In its implementation, the principles of business ethics in an organization and customer service are very related, such as when provudung services to customers, ethics must be used. Tjis is intended to create a good relationship between customers at PT Bank Rakyat Indonesia. In principle, business atehics is everything about guiding norms for a company in making decision, with the intention that good relation between the company and stakeholders are maintained, of course must use the rules that have been in effect. PT Bank Rakyat Indonesia has been good in carrying out its duties so that customers feel satisfied and fulfilled with the wishes expected by customers, both from service and banking ethics. Problems that occur at this time are deviations in terms of providing excellent service, namely there are multiple positions or commonly referred to as overlapping work in a work unit, for example customer service provider not only serves customers who come to convey various kind of complaints, but also does some work, and the work that shuold be done by the back office such as administering credit completeness and credit contract. So that more or less will reduce the excellent service that a customer service should do with a small example, ignoring basic service concept such as smiles, greetings wich are often referred to 3S. The method used in writing journals about the application of business ethic and employer responsibilities and employee rights to employee performance is a descriptive research method, because this study aims to only describe the facts as they are and describe the fact on the object under study. Irredularities commited by PT Bank Rakyat Indonesia (Persero),.Tbk, which are contary to the principles of business ethics in this company, namely in terms of providing excellent service, there are multiple positions or commonly referred to as overlapping work in unit. PT Bank Rakyat Indonesia (Persero),.Tbk need to be reviewed again regarding the duties and function of each position. It’s just that there are very few deviations that occur because this in a work unit in this company there is an overlapping position.
Dadang Sudirno, Gilang Bhirawa Noraga
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 522-533; https://doi.org/10.31949/entrepreneur.v3i2.2766

Abstract:
 This study aims to determine the magnitude of the effect of compensation received and perceived organizational climate on the work satisfaction of companion in the Family Hope Program, besides this research also aims to determine the effect of job satisfaction on the accompanying performance of the Family Hope Program. The method used in this study is a quantitative method using observational collection techniques, questionnaires and literature. Koesioner was distributed to 46 samples of respondents, then tested the instrument and tested the classic assumption on questionnaire results. In testing hypotheses on research variables, multiple regression analysis and simple regression analysis were used.The results of the study show that there is a partial and positive effect of compensation and organizational climate on job satisfaction, then it is known simultaneously that compensation and organizational climate have a positive and significant effect on job satisfaction, with a strong level of relationship between compensation and organizational climate with job satisfaction. From the results of this study, it is also known that job satisfaction has a positive and significant effect on the accompanying performance of the companion, with a moderate level of relationship between job satisfaction and the accompanying performance of the Family Hope Program.
Mulkan Ritonga, Rahma Muti'Ah, Muhammad Alam Warda Ritonga
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 594-600; https://doi.org/10.31949/entrepreneur.v3i2.1863

Abstract:
Performance is one of the benchmarks in assessing the performance of an organization, both government organizations and private organizations. Performance measurement can affect various factors, both factors originating from within the organization and factors from outside the organization. This study aims to determine the effect of the work environment and leadership on employee performance. The population in this study were all employees at the South Labuhanbatu Regency Tourism Office using the census technique as a sampling technique. The research method chosen is associative descriptive quantitative research. This type of research aims to see and explain the influence between variables in the study using a questionnaire technique as a data collection instrument. The results showed that the work environment and leadership had a positive and significant effect on employee performance, both partially and simultaneously. Environment and leadership variables contributed 67.40% to employee performance at the South Labuhanbatu Regency Tourism Office, while the remaining 32.60 % influenced by other factors not examined in this study.
Depy Muhamad Pauzy, Gian Riksa Wibawa
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 744-748; https://doi.org/10.31949/entrepreneur.v3i2.2880

Abstract:
This study aims to determine how the effect of price on the decision to purchase Kelom Sheny products in the City of Tasikmalaya. This research is descriptive and empirical. Descriptive research was conducted to obtain an overview of prices and purchasing decisions. While empirical research was conducted to determine the relationship between variables through statistical calculations. The technique of collecting data is by distributing questionnaires to 100 respondents randomly (randomly). The objects in this study are all consumers who are around the City of Tasikmalaya. The study used a survey method with a sampling technique using simple random sampling technique. The research data will be analyzed using simple linear regression, and the results of the discussion show that the price variable has a significant effect on purchasing decisions.
Mochammad Rifky Pamungkas, Iwan Sukoco
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, Volume 3, pp 543-550; https://doi.org/10.31949/entrepreneur.v3i2.1517

Abstract:
The condition of the Covid-19 pandemic in Indonesia to date has had an impact on all business actors, therefore all actors from various business fields need to make a breakthrough or innovation in order to be able to compete and stay afloat. The problem now is that all must be required to provide appropriate problem solving and be able to be implemented properly in responding to all perceived obstacles and challenges. One of the methods that can be used and provide solutions to current conditions is design thinking. Design thinking is a discipline that uses designer sensibilities and methods to match people's needs with what is technologically feasible and what is feasible according to a business strategy can be transformed into customer value and market opportunities, by analyzing five stages which include empathize, define, ideate, prototypes and tests. The purpose of writing this article is to explain the use of design thinking in the Logistics Service business of Cabut Kost with a qualitative descriptive method with the aim of providing a description or summary of a situation or phenomenon that is currently happening by using scientific procedures to answer actual problems. The results obtained are that the application of design thinking can be used as a reference method for Cabut Kost in developing the business that is being undertaken. As far as the analysis is concerned, design thinking can be a method for developing a strategy to build a brand name for Cabut Kost.
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