International Journal of Marketing Studies
ISSN / EISSN : 1918719X / 19187203
Current Publisher: Canadian Center of Science and Education (10.5539)
Total articles ≅ 803
Latest articles in this journal
Published: 1 June 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p136
Reviewer acknowledgements for International Journal of Marketing Studies, Vol. 12, No. 2, 2020.
Published: 26 May 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p127
The main objective of the study is to examine the impact factors on consumer’s intention towards purchasing hybrid cars from Arab Buyers perspective. Data were collected from a sample of 200 customers in Amman Capital. The study findings are analyzed by IBM SPSS (v22). After testing the five hypotheses using various techniques, it was found that there is a positive impact of price, Reputation of manufacturer, Fuel economy on purchase intention. It also indicates that there is a negative impact of brand image and safety rating on customer intention towards purchasing electric cars. According to these results, the study suggested several recommendations to sales & marketing managers of electric & hybrid cars to improve buyer intentions by take in consideration the price and fuel economy factors and reinforcement the reputation of manufacturer in their marketing activities.
Published: 9 May 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p104
Brand experience has received a lot of attention within the business industry. Customers are looking for not only valuable brand benefits but also, emotional skills as well as brand experience theory. In this regard, the Egyptian Telecommunications Industry tries, also, to provide answers on how to measure brand experience and how it affects customers’ behaviors. This research examines in the context of the Egyptian telecommunications market the relationship between Brakus et al.’s (2009) four whole experience dimensions (sensory, affective, intellectual, and behavioral), brand personality, and brand loyalty. The author produced an online questionnaire, which, based on a simple sampling method, was distributed to and collected from the Egyptian telecommunications industry (Vodafone Egypt, Orange Egypt, Etisalat Egypt, and We Egypt). Four hundred fifty questionnaires were distributed and, excluding those that were incomplete, the author obtained 392 samples. This represented an 87% response rate. The results indicate that brand experience has a positive impact on the brand’s personality. Brand experience has, also, a strong positive effect on brand loyalty and, ultimately, brand personality has a strong positive effect on brand loyalty. Besides the brand experience’s direct effect on brand loyalty, it has a significant indirect effect on brand loyalty by impacting on brand personality. Among the relationships between the variables, the relationship between brand personality and brand loyalty is the strongest. More particularly, it is noteworthy that the correlation with the findings shows that the relationship between brand experience and brand loyalty is greater than the direct relationship. Therefore, in order to strengthen customer brand loyalty, telecommunications managers should pay more attention to customer brand personality.
Published: 9 May 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p115
This study examined the impact of pester power on parent’s buying decisions, considering the peer influence, store environment, product packaging, and advertisement as stimuli of pester power. Data were collected by distributing a survey questionnaire in supermarkets and shopping malls in Pakistan from 200 parents and were analyzed by using PLS-SEM. The results confirmed the Pakistani children’s dominance in parents buying decisions for various Fast-Moving Consumer Goods (FMCG) products. The results significantly indicate that product packaging, peers’ product preferences, and advertisements affects parents buying decision. The findings of this study contribute to the existing literature on the impacts of pester power on the parents buying decisions through peer influence, product packaging, and advertisement. In addition to that, this study is the first attempt in the Pakistan context, especially the FMCG industry. The findings of this study may benefit marketers to increase their market share by developing their strategies and marketing campaign; and store managers to plan product placement in their stores in such a way that cultivates quest in children for products, considering them as influencers on parents buying decisions, in line with the study findings.
Published: 27 April 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p72
In recent years, the medical and health system face the stern competition of medical market and patients have more choices to choose the medical services that they want. Improving patients’ satisfaction has become the overall development of hospitals and it is one of the important contents to increase the competitiveness of the markets. This paper provides a further understanding about patient satisfaction by examining the determinants of patients’ satisfaction in the medical industry in China. Service quality and quality of medical environment were tested towards patients’ satisfaction. The results show that quality of service and medical environment have significant positive impacts on patient satisfaction.
Published: 27 April 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p50
Social media represent today an essential part of marketing strategies in business life. These communication tools are used as a source of information and dissemination of knowledge and belong to very important business marketing tactics as they help create new business opportunities, develop a stronger market position and, often contribute to changing consumer behaviour. In particular, this study investigates if and how the use of Facebook and Instagram positively affects business performance. Analyzing a sample of 30 successful European businesses that have registered relevant revenue growth in the last 3-year period, findings show that Facebook and Instagram adoption is neutral with reference to the achievement of positive financial and economic performance. An interpretive model is conceived to point out different kinds of social media adopters. Implications and limitations are discussed.
Published: 27 April 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p78
Integrated Marketing Communications (IMCs) is critical to the performance of an organisation. However, many of the previous studies have focussed on manufacturing firms with very few targeted at private universities. Moreover, empirical evidence revealed that private universities have not been able to effectively deploy IMCs to enhance their performance and have been confronted with the challenge of poor customer satisfaction. The study investigated the effect of IMCs on customer satisfaction of selected private universities in South-West Nigeria. The study adopted cross-sectional survey research design. The population of the study comprised 554 employees of the Institutional Marketing Department and ad-hoc staff of the Registry Department of the universities selected for the study. Total enumeration method was used. The instrument used was a validated adapted questionnaire. The Cronbach’s alpha reliability coefficients of the constructs ranged from 0.701 to 0.832. The response rate was 85%. Data were analysed using multiple linear regression. The results revealed that IMCs had positive and significant effect on customer satisfaction (Adj. R2 = 0.834, F (5, 467) = 475.554, p < 0.05). The relative effects of IMCs on customer satisfaction showed that advertising had a positive and significant effect (β = 0.132, t = 3.038, p < 0.05), service promotion had a positive and significant effect (β = 0.195, t = 4.502, p < 0.05), online marketing had a positive and significant effect (β = 0.269, t = 5.972, p < 0.05), public relations also had a positive and significant effect (β = 0.377, t = 7.415, p < 0.05). The effect of direct marketing was however insignificant though positive (β = 0.059, t = 1.130, p > 0.05). The study concluded that IMCs affect customer satisfaction. The study recommended that private universities should prioritise their promotional efforts on advertising, service promotion, online marketing and public relations rather than direct marketing in their bid to sustain and improve their customer satisfaction record.
Published: 27 April 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p62
The research statistical population was unlimited and included all salesmen in the stores of four large and famous commercial complexes in the Bandar Abbas City at Hormozgan Province/Iran during four months leading up to July 2019. Based on the research theoretical framework, the salesmen’s emotional intelligence is an independent variable, their demographic characteristics are a mediating variable, and in-person sales skills are a dependent variable. The data collection tool was Schering’s standardized emotional intelligence questionnaire and Basir et al.’s standardized sales skills questionnaire which was distributed among the salesmen in the real environment of the commercial complexes. Data analysis was performed under two broad categories of descriptive and inferential statistics. Pearson’s statistical test was used to determine the correlation between the variables and testing the research hypotheses. In addition, the partial correlation test was used to examine the moderating role of demographic variables on the relationship between salesmen’s emotional intelligence and their sales skills. All statistical analysis was performed by using SPSS v.22.0. The research results show that there is a direct and significant relationship between all components of emotional intelligence (self-awareness, self-management, self-motivation, social awareness and social skills) and in-person sales skills. Furthermore, it was found that the demographic variables were not modulated relationship between emotional intelligence and in-person sales skills of salesmen.
Published: 27 April 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p85
The main aim of this study is building and testing a model that includes most factors that may affect and interpret customers’ loyalty to mobile services companies’ brands. Designed questionnaire was distributed to Egyptian mobile services companies’ customers sample in stores of these companies. Data were obtained from 373 respondents and were analyzed using Amos.18 and Spss.16 to test hypotheses established in a research model. The results indicated that there is a positive significant relationship between brand awareness and brand associations. The results revealed that there is a positive significant relationship between brand associations and perceived brand quality. It is found that there is a positive significant relationship between brand associations, perceived brand quality and brand loyalty. It is found also that older customers are more loyal to the brand than younger customers. It is concluded that higher income customers are more loyal to the brand than lower income customers.
Published: 17 April 2020
International Journal of Marketing Studies, Volume 12; doi:10.5539/ijms.v12n2p38
In Taiwan, the total annual sale of shoes is NT$ 60 billion in which female shoes accounted for about NT$36 billion. The purpose of this research is to examine female consumers’ purchase intentions of fashion shoes by applying the Theory of Planned Behavior model. Additionally, this research incorporated hedonic shopping value as an independent variable to TPB model and examined the mediation role of fashion consciousness between dependent variables and independent variable. A total of 450 questionnaires were distributed outside department stores using Mall-intercept method in Southern cites, Taiwan. The results indicated attitude, subjective norm, behavior control, and hedonic value have positive effects on fashion consciousness and purchase intention of fashion shoes. In addition, fashion consciousness has partial mediation effects between the relationships of attitude, subjective norm, and behavior control and purchase intention of fashion shoes. Full mediation effect is found between the relationship of hedonic value and purchase intent of fashion shoes.