International Finance and Banking
EISSN : 2374-2089
Published by: Macrothink Institute, Inc. (10.5296)
Total articles ≅ 86
Latest articles in this journal
International Finance and Banking, Volume 9; https://doi.org/10.5296/ifb.v9i1.20017
The objective of this study was to investigate the effects of CARTER model on customer satisfaction towards loyalty among Muslim customers of Islamic banks in Bangladesh. Initially, a theoretical model was established based on detailed literature review. Afterwards, a self-administered structured questionnaire was developed, and data were collected from 254 Muslim customers of Islamic banks in Bangladesh using purposive sampling technique. The collected data were later analyzed through EFA. Structural Equation Modelling (SEM) technique was performed to verify the model of the study and testing the hypotheses. The findings of the study revealed that compliance with Shariah, assurance, reliability, tangibility, empathy, and responsiveness are significant factors for customer satisfaction and also customer satisfaction was integral for attaining customer loyalty. The study focused on Islamic banking customers only from two of the largest cities in the country, particularly, Dhaka and Chittagong. This, in turn, opens the door for future researchers to contribute to this area of research through employing a larger sample and extending the current model through the incorporation of new variables. The study will be a meaningful addition to the literature of service quality, customer satisfaction and loyalty, particularly in the setting of Islamic banking in Bangladesh. This study has taken the initiative for identifying the underlying factors that would facilitate Islamic banks in satisfying their customers better and building customer loyalty.
International Finance and Banking, Volume 9; https://doi.org/10.5296/ifb.v9i1.20016
We often hear about the online battles between social media users on contradictory beliefs, advocation, events feedback and petty viral arguments. They show their solidarity through the use of hashtags (#), that allow them to spread news quickly and keepit up dated. This article explores the concept of a social tagging or commonly known as hashtags in social media platforms, which supports, knowledge exchange, research, and networking opportunities for the social media community. Creating content is one of the virtues in social media platforms to advocate awareness among its users and followers. Past researchers of the study are discussed exponentially to provide a holistic view. Challenges faced by the social media users and social media platform providers are also mentioned in this paper.
International Finance and Banking, Volume 9; https://doi.org/10.5296/ifb.v9i1.19849
This article sheds light on the diverse and significant impact of the COVID-19 crisis on the global financial system, with a special emphasis on banks' reactions to the worldwide shock caused by the COVID-19 pandemic. This paper fills a gap in the literature by conducting a systematic critical literature review of the various bank reactions using a Search, Appraisal, Synthesis, and Analysis (SALSA) framework. It shifts the perspective from a passive role of banks to an active, even proactive role of banks during the crisis. The analysis results show that financial supervisors should closely assess the global banking sector's sustainability and that policies should focus on improving bank lending conditions, which is helpful both for the stability of banks under challenging situations and for customers. Lessons from the largest commercial banks in Hong Kong SAR include the fact that adaptation, as well as positive transformation, have been some of the reactions of Hong Kong banks to the COVID-19 crisis. Finally, the findings of the study suggest many research avenues for mitigating the impact of future macroeconomic shocks on the banking sector.
International Finance and Banking, Volume 8; https://doi.org/10.5296/ifb.v8i2.18769
Greeks seem to be unfamiliar with online banking services, which was an obstacle to the smooth conduct of their transactions, especially during the Covid-19 period. The objective of the study is to reveal the dimensions that influence the use of Digital Banking, including users’ satisfaction and no users’ perceptions in Greece during Covid-19 period, using both econometrical and behavioral analysis approaches. Performing factor analysis, a Structural Equation Model and Multiple Logistic Regressions Models derived that both technological and personal factors, such as, personality and familiarity with banking products could impact the use and maintenance of the use of Digital-Banking in Greece. Besides, technical characteristics of services applications’ such as easiness in login and security influenced users’ satisfaction, while other traditional banking services such as ATM’s and automatic machines’ use, including the behavioral intention to change the way someone is conducting his/her banking transactions, could also be an obstacle in adoption. The particular study examines at the first time not only the perceptions of Greek consumers about electronic banking services, such as Digital-Banking, but also the factors, which will enhance the existing users’ satisfaction, in conjunction with the barriers that lead in non-adoption, including other banking services.
International Finance and Banking, Volume 8; https://doi.org/10.5296/ifb.v8i2.17931
In the classical economy, the business is always looking for growth. It tries to protect itself against disappearance and to enter new markets to ensure its growth. It resorts to the merger or the takeover of local companies to more easily solve certain problems. Development today by M&A is the most popular mode. In the context of merger acquisition processes, and its relationship with organizational, process, strategic, economic, political and cultural factors, our paper is designed to study the impact of these various factors on the merger-acquisition.To understand these relationships, we used principal component analysis, ANOVA analysis and multiple regression. A questionnaire was designed on the basis of a documentary analysis leading to the collection of 80 observations, collected from functionaries in the Tunisian banking sector during the period 16 December to 6 January 2016.The results show that the various factors have a positive impact on the success of the merger acquisition operation. It should be noted that the organizational factor is the most influential factor on the acquisition merger process and the least influential economic factor.
International Finance and Banking, Volume 8; https://doi.org/10.5296/ifb.v8i2.18777
This paper employs Stochastic Frontier Approach (SFA) and Data Envelopment Analysis (DEA) to measure cost efficiency score of 30 listed private commercial banks in Dhaka Stock Exchange (DSE) and finds its influence on stock prices. Results suggest that, there is a significant impact of changes in share prices on the cost efficiency score. This suggests, those banks are most cost efficient, they are able to generate more return for their stockholder than those of inefficient banks.
International Finance and Banking, Volume 8; https://doi.org/10.5296/ifb.v8i1.18740
This paper critically reviews the developmental stages of banking (Conventional and Islamic) in Sudan throughout the last 115 years (1903-2019). Historical and descriptive-analytical approaches were used. Historical data collected from the annual reports of The Central Bank of Sudan and relevant studies were used to describe and compare stages during that period. The results indicated that political instability and ideology changes of the state (e.g., Colonialism, independence and democracy, socialism and Islamic) systems played a significant role in the formation of stages of development of Sudan’s banking systems (e.g., conventional, Islamic, dual system). Moreover, the implementation of the Islamic Sharia Law in 1983 was the original basis for the augmentation of the Islamization of the country’s banking system, particularly as it pertained to the prohibition of charging interest. Under the Comprehensive Peace Agreement (CPA: 2005-2010), the conventional banking (interest rate) in Southern Sudan was restored, whereas the Islamic approach continued in the north. Notwithstanding, all banks were managed by one central bank in the north namely The Central Bank of Sudan. The study highlights the relationship between factors affecting political stability and the growth of stability and the banking system.
International Finance and Banking, Volume 8; https://doi.org/10.5296/ifb.v8i1.18349
This research aims to examine the relationship between factors that act as enablers or barriers to financial inclusion, as independent variables, and the environment for financial inclusion, as a dependent variable, for the case of North Macedonia. For accomplishing the main research objective, first, the factors that act as enablers or barriers to financial inclusion were identified by collecting primary data using questionnaires and performing comparative analysis on our country’s position with different regions categorized by income groups and World, through the benchmarking model of Global Microscope (Economist Intelligence Unit, 2018. Global Microscope 2018. The Enabling Environment for Financial Inclusion. The EIU, The Economist). Second, primary data from questionnaires served to furtherly examine the correlation between each identified enabler or barrier to financial inclusion and the overall environment for financial inclusion through multiple regression analysis. Results revealed important information and recommendations for the future focus of national priorities, institutional arrangements, policies, and strategies in terms of creating enabling environment for financial inclusion, benefits of which can be felt by the overall society.
International Finance and Banking, Volume 8; https://doi.org/10.5296/ifb.v8i1.17906
Non-Performing Loans portfolio (NPLs) is a major issue faced by the financial system worldwide and in Greece as well with extremely influence during the financial crisis decade.The purpose of this research is to investigate and determine if and how the NPLs influence the efficiency indicators of the Greek banks and specifically how they affect efficiency of the banks.The empirical investigation of Non-Performing loans included a comparative study of indicators of efficiency of the Greek banks, National Bank of Greece, Piraeus Bank, Alpha Bank, Eurobank, Attica Bank and the Co-operative Banks of Epirus, Crete, Thessaly, and Serres, for the year 2017.The conclusions resulted concern the display of financial size of the bank sample, the correlation of loans with outflows, the multifaceted analysis of linear regression to control the effects of loans and finally the effect of lending on the banks’ performance.
Published: 18 September 2020
International Finance and Banking, Volume 7; https://doi.org/10.5296/ifb.v7i2.17710
This quantitative research was conducted to detect the possibility of earnings manipulation by listed companies on the Ghana Stock Exchange, determine the relationship between company size and earnings manipulation and find out the existence of a correlation between share price and earnings manipulation. Using 22 companies out of a total of 41 listed companies, financial data gathered from published financial statements on the companies’ websites, Ghana Stock Exchange website and Annual Report Ghana website were examined from 2011 to 2016. Applying Beneish M-score model for the period 2011-2016, it was found that 26.2% of the sample size on the average were involved in creative accounting. The study also found that 28.4% of the small companies on the average were involved in earnings manipulation during the period 2011-2016 as compared to 25.4% of the big companies. However, the Mann-Whitney U test conducted revealed that there is no statistically significant difference between the level of earnings manipulation and company size. Spearman’s correlation analysis was conducted, firstly, on the entire sample and separately on the small and big companies. The results of the analysis showed that earnings manipulation and share price, statistically, were not significantly correlated. The quantitative research provides an insight into the level of earnings management amongst listed companies in Ghana and the appropriateness of the M-score model in detecting earnings manipulation. The evidence of incidence of creative accounting amongst the sampled companies is an indication of the need for more stringent measures to curb such practice to ensure the stability of the Ghanaian stock market and protect investor interest.