European Journal of Business and Management Research

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EISSN : 2507-1076
Total articles ≅ 422
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Rao Tahir Anees, Petra Heidler, Luigi Pio Leonardo Cavaliere, Nordiana Ahmad Nordin
European Journal of Business and Management Research, Volume 6, pp 1-8; doi:10.24018/ejbmr.2021.6.3.849

Abstract:
This study seeks to determine the impact of job stress and workload on turnover intention along with the mediation role of job satisfaction. A total of 140 academics and management personnel participated in this study’s survey. A partial least square structural equation modeling was used for data analysis. The results show that job stress and workload have a positive effect on turnover intention, while job satisfaction mediates the relationship between job stress, workload, and turnover intention. Future research could adapt and adopt the herein used methodology and research topic to other countries or in other industries.
Benja Angles Juanpere
European Journal of Business and Management Research, Volume 6, pp 26-33; doi:10.24018/ejbmr.2021.6.3.848

Abstract:
This paper analyses the Judgement of the Court of Justice of the European Union (CJEU) of 7 August 2018, case C-475/17, on the request for a preliminary ruling made by the Estonia Supreme Court on the compatibility between the municipal sales tax, which said country’s legislation allows municipalities to establish, and value added tax (VAT), which is Community-wide in scope. Pursuant to its interpretation of the VAT Directive, the CJEU concluded that this municipal tax is compatible with VAT and therefore endorses its levying. Based on an analysis of said Judgement, this paper assesses its potential transference into domestic Spanish legislation, be this within the current legal framework or as a possible new tax type within a future reform of the local finance system.
Muhammad Tayyab Ul Hassan, Syed Hassan Jamil
European Journal of Business and Management Research, Volume 6, pp 17-25; doi:10.24018/ejbmr.2021.6.3.847

Abstract:
This study investigates the influence of herd behavior on the Pakistan stock exchange indexes KSE-100 and KSE-30 during bullish and bearish markets. Using the daily market return from 2007 to 2020. We implement the method of main herding measures, Cross-sectional absolute deviation, and Cross-sectional standard deviation, to explore the influence of herd behavior in the emerging market of Pakistan. The results indicate the presence of market-wide herd behavior: (a) along with the different direction of market positive and negative return, (b) when trading volume high, (c) when stock market highly volatile, and (d) during and the post-financial crisis. Moreover, Investors don’t herd when low trading volume and low volatility. Our study fills the gap in the literature and contributes to academic relevance by exploring the influence of herd behavior among both bull and bear periods in markets of Pakistan, it also examines the possible asymmetric effects of herding related to the market with high-low trading volume and market volatility.
T. Venugopalan
European Journal of Business and Management Research, Volume 6, pp 34-41; doi:10.24018/ejbmr.2021.6.3.852

Abstract:
This research paper empirically examines the economic, environmental, and social sustainability of Goa tourism from the perspective of the local community. A structured questionnaire survey was conducted among the local community across Goa, the model tourist destination of India. This research has used descriptive statistics for examining the environmental, economic, and social sustainability of tourist destinations of Goa. The factor analysis has been used for identifying the factors that determine the sustainability of Goa tourism from the perspective of the local community. The research findings prove that tourism development is ensuring the environmental and economic sustainability of tourist destinations of Goa. However, the findings on social sustainability indicators prove that tourism is exerting huge pressure on Goa’s society. The factor analysis discloses that the factors such as resource exploitation, resource management, socio-economic empowerment, economic and governance systems, destination empowerment, poverty eradication, and tourism governance, influence the sustainability of tourism in Goa.
Gamal S. Alhawbani, Nadia A. M. Ali, Abdel-Nasser M. Hammouda
European Journal of Business and Management Research, Volume 6, pp 9-16; doi:10.24018/ejbmr.2021.6.3.819

Abstract:
The aim of this study was to test the effect of the Service Recovery Strategies on the Satisfaction with the Recovery, as well as testing the effect of Service Recovery Strategies on Distributive Justice. The study also aimed to identify the effect of Distributive Justice on the Satisfaction with the Recovery, as well as the test of the mediation role of Distributive Justice in the relationship between Service Recovery Strategies and the Satisfaction with the Recovery. The study was applied to a sample of (354) customers of the Internet companies in Egypt. Data analyzed using the SPSS program Data, as well as the AMOS program to test the quality of compatibility between data collected and theoretical data, and the Structural equation modeling to test the hypotheses of the study. The results of the study showed that, there is a positive significant effect of some Service Recovery strategies and Distributive Justice on the Satisfaction with the Recovery. Also, there is a positive significant effect of some Service Recovery strategies on Distributive Justice. The study also found that the Distributive Justice mediated in the relationship between the Service Recovery Strategies and the Satisfaction with the Recovery. Based on these results was presented a set of recommendations, as well as suggest some future studies relevant to the subject of the study.
Pratiwi Triasti, Charles Bohlen Purba
European Journal of Business and Management Research, Volume 6, pp 55-60; doi:10.24018/ejbmr.2021.6.3.842

Abstract:
This study aims to measure the effect of training and work engagement on the performance of Mercu Buana University educational staff with work discipline as a mediating variable. This research is a type of quantitative research. The analysis in this study used SEM where the data processing uses the Partial Least Square (PLS) version 3.2.7 program. The number of respondents who were sampled in this study were 80 educational staff at Mercu Buana University. The results of the analysis show that there are differences in results between direct and indirect effects, where the direct effect on the training variable shows a positive and significant effect on performance og educational staff, while the direct effect shows that training has no effect on performance if it is mediated by work discipline, besides the direct influence of the variable. work engagement on performance has no effect, while the indirect effect mediated by work discipline shows the results of work engagement have a positive and significant effect on the performance of Mercu Buana University educational staff.
Fakrul Ahmed
European Journal of Business and Management Research, Volume 6, pp 42-46; doi:10.24018/ejbmr.2021.6.3.839

Abstract:
The study tries to focus on the efficiency of the capital market through investigating the randomness of return series of Dhaka Stock Exchange of Bangladesh. Due to COVID-19 pandemic the worldwide capital market faces higher volatility than before. The study finds the week form of efficiency level of Bangladesh capital market. Special focus on Run test, Auto correlation test, predictability of tock return using ARIMA model the weekend effect anomaly and momentum strategy investing. The study found that the hypothesis of randomness of the stock returns are rejected for stock price index changes by using random walk tests, normality of return distributions, runs test and at different lags using ARIMA and the momentum tests which assert Dhaka Stock Exchange is not efficient even in the weak form.
Sukardi, Hasyim, Supriyantoro
European Journal of Business and Management Research, Volume 6, pp 47-54; doi:10.24018/ejbmr.2021.6.3.837

Abstract:
Telemedicine is an innovation in providing health services to patients, perceptions of technology vary from one individual to another. The level of technology acceptance is something that needs to be researched because it will affect the use of a technology in the company, this is because the received technology will continue to be used in the company and the rejected technology will be a neglected part. There are the important considered criteria for the acceptance of a technology of this research: the adoption of innovation, organizational measurement, business environment, and communication channels. The purpose of this study was to analyze the effect of technology acceptance, organizational size, business environment on the adoption of telemedicine with the influence of the communication channel. The research method is an explanatory research using a quantitative approach. The population in this study was 156 people. The used data analysis method in this research is a Moderated Regression Analysis (MRA). The results from the MRA analysis show that technology acceptance is positively and significantly influenced by communication channels on the adoption of telemedicine. In contrast, the measurement of the organization and the business environment did not have a significant effect on the adoption of telemedicine in the health service industry. The implication of hospital management to increase technology acceptance must pay attention to the advantages of using telemedicine, the suitability of existing technology in hospitals to develop telemedicine, the ease of used technology, the results that seen from the use of telemedicine and it can be tested before being applied. Communication needs to be improved by paying attention to the credibility of the communicator, the content and context of telemedicine, the clarity and continuity of information, the used language is easy to understand and the right communication channel is interpersonal.
Aprilia Safitri, Rina Astini
European Journal of Business and Management Research, Volume 6, pp 74-77; doi:10.24018/ejbmr.2021.6.2.738

Abstract:
This research aims to determine and analyze those factors which influence the visit intentions to Betawi Cultural Village Tourism Area. This population was tourists who interested in visiting the tourist destinations of Betawi Cultural Village, while the sample in this research was 150 respondents. This research analyzed by Structural Equation Model (SEM) with assistance of LISREL 8.80 program to examine these hypotheses. The result shows that visit intention to Betawi Cultural Village Tourism Area was influenced by motivation to visit and image of destination, while eWOM did not impact the visit intention to Betawi Cultural Village Tourism Area.
Yusuf Budiono, Dudi Permana
European Journal of Business and Management Research, Volume 6, pp 69-73; doi:10.24018/ejbmr.2021.6.2.783

Abstract:
The purpose of this research is to study the priority order of the criteria and sub-criteria that influence supplier selection and to find out which supplier or supplier of the best raw material, which best meets the criteria for selecting the supplier that should be selected. In this study only limited to 4 criteria, namely price, quality, warranty, and delivery. This research is a qualitative research using the calculation method used is the Analytic Hierarchy Process (AHP) method. The software used in using the Analytic Hierarchy Process (AHP) method is version 3.2 super decisions. The findings show that the price criterion is the most important priority for companies to pay attention to, followed by delivery, quality, and warranty criteria.
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