International Journal of Management and Sustainability

Journal Information
ISSN / EISSN : 2306-9856 / 2306-0662
Published by: Pak Publishing Group (10.18488)
Total articles ≅ 171
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Ahmad Kamal Alhawamdeh, Feras Ahmad Alfukaha, , Ahmad Munir Mohd Salleh, Mohd Saiful Izwaan Saadon
International Journal of Management and Sustainability, Volume 11, pp 70-80; https://doi.org/10.18488/11.v11i2.2998

Abstract:
Customer satisfaction is a critical factor in improving bank performance and increasing revenue. Banks must continue to strengthen their relationships with customers because the banking system is highly responsive to customer choices. Customers are inundated with offers and services, particularly online, creating dissatisfaction with the status quo. The purpose of this research is to examine the mediating effect of corporate reputation on the relationship between customer satisfaction and loyalty in Jordanian commercial banks. A quantitative research design is used to achieve the research objectives. The data are gathered from the customers of Jordanian commercial banks in Amman. 350 valid questionnaires are used in the analysis. The findings of the study reveal that corporate reputation mediates the relationship between customer satisfaction and loyalty among bank customers. Therefore, the study recommends that banks make better use of their corporate reputation in their strategies, for instance in social initiatives and marketing programs, to ensure effective and sustainable engagement, which will improve the bank’s position in the minds of customers.
, Abdelghani Cherkaoui
International Journal of Management and Sustainability, Volume 11, pp 1-20; https://doi.org/10.18488/11.v11i1.2916

Abstract:
To successfully implement corporate social responsibility within an organization, and to enhance proactive behaviors that support change, it is essential to ensure the members’ readiness for change. However, the question that often arises is how an organization’s level of change readiness can be measured. This paper describes the development of a change readiness evaluation framework based on a maturity model perspective that combines the Analytic Hierarchy Process with the Fuzzy Comprehensive Evaluation Method; the Delphi method is also used to reach consensus among the participants. This framework takes the relative importance of change readiness factors into consideration and provides detailed evaluation results for each category of factors. The uncertainty and subjectivity that is inherent in the human factor is also considered, and the maturity model approach helps to situate the organization’s change readiness maturity level on a spectrum. The presented case study aims to assess a bank’s readiness for change regarding the implementation of corporate social responsibility. The obtained results attest to an average change readiness maturity level and have several practical implications, such as the necessity of creating a targeted improvement roadmap in response to the evaluation results. Specifically, it revealed the necessity of enhancing the company’s structural factors as well as undertaking further improvement efforts regarding change communication and change recipients’ individual’s attributes.
Nurul Liyana Bahrin, Sharifah Norzehan Syed Yusuf, Kamaruzzaman Muhammad, Erlane K Ghani
International Journal of Management and Sustainability, Volume 11, pp 21-30; https://doi.org/10.18488/11.v11i1.2939

Abstract:
This study aims to examine the factors influencing the effectiveness of Anti-Money Laundering (AML) programs among bank employees, specifically the three factors of staff expertise, IT infrastructure, and rules and regulations. One hundred and fifty-two AML analysts participated in the questionnaire survey. The results show that staff expertise and rules and regulations have a significant positive influence on the effectiveness of an AML program while, conversely, IT infrastructure has a significant negative influence on an AML program in a company. The findings in this study indicate that banks may need to take strategic and proactive measures or policies to increase their staff’s knowledge and understanding of their Anti-Money Laundering/ Counter Financing of Terrorism (AML/CFT) policies and procedures. The measures may include regularly reviewing and updating existing policies and procedures. Banks may also need to review their strategy in adapting newer technology related to AML programs. The findings in this study could provide an understanding to banks and other interested parties in recognizing the main factors that can contribute to improving their AML programs.
Ahmed Abubakar, Mohammed Mahmuda Khalifa, Fatma Hassan Abd Elbasset, Buthaina Alkharusi
International Journal of Management and Sustainability, Volume 11, pp 31-45; https://doi.org/10.18488/11.v11i1.2951

Abstract:
Due to the emergence of the need for sustainable development, the COVID-19 pandemic, and the need to conduct business within the framework of the Fourth Industrial Revolution, businesses are facing a difficult environment in which they struggle to achieve and maintain competitiveness. To conduct business in today's globalized environment, innovation, behavior, and information are becoming increasingly important constructs to consider. This article investigates the effects of green innovation, green behavior, and information systems on the sustainable performance and competitiveness of businesses. The relationships between the constructs are discussed in terms of long-term development and post-pandemic business trends. Structural equation modeling is used to analyze data collected from 221 managers of small and medium-sized enterprises. All hypotheses are supported, and the results reveal the influence of green innovation, green behavior, and information systems on sustainable business performance and competitiveness. The findings are discussed, and managerial implications are highlighted, along with suggestions for future research.
Asokan Vasudevan, Tan Ping Ping,
International Journal of Management and Sustainability, Volume 11, pp 58-69; https://doi.org/10.18488/11.v11i1.2977

Abstract:
The globalization trend during the Covid-19 pandemic showed that there are more consumers willing to shop online than visit physical stores. The purpose of this study is to investigate the influence of convenience, service quality, and social factors on consumer online grocery shopping behavior in Singapore during the Covid-19 pandemic. Data were collected from 153 respondents in Singapore via a survey, which was distributed through an online platform. A cross sectional study was applied, and the research instruments used were adapted from several past studies. Research hypotheses were analyzed using partial least squares structural equation modeling (PLS-SEM). The results indicate that convenience (β = 0.360, t = 4.063, p < 0.01) and service quality (β = 0.416, t = 5.495, p < 0.01) significantly influence consumer online grocery shopping. However, social factors (β = 0.042, t = 0.490, p > 0.05) have no significant influence on consumer online grocery shopping. With the help of the Theory of Planned Behavior, the present study has provided support for previous studies as well as clarified the roles played by convenience, service quality, social factors in consumer online grocery shopping behavior in Singapore.
Thanawatdech Thirapatsakun, Piyachat Jarutirasarn
International Journal of Management and Sustainability, Volume 10, pp 135-150; https://doi.org/10.18488/journal.11.2021.104.135.150

Abstract:
Entrepreneurs are striving to maintain the existence of their businesses in the face of the COVID–19 pandemic. Top management need to maintain effective processes and ensure employee motivation to keep the right employees in the business. The level of interest of both academic researchers and practitioners has increased regarding employee relations within organizations during lockdown situations. Most workplaces implemented work from home arrangements for most employees. This study seeks to examine the citizenship behavior effectiveness and the effectiveness of project implementation in construction projects in the oil and gas industry. Citizenship behavior effectiveness was used as a theoretical framework for this research. The construction project employees from the oil & gas industry were invited to take part in this research. Quantitative data analysis was employed with a structural equation modelling approach during the transition from office and construction sites to working from home. The findings revealed that citizenship behavior effectiveness has a positive influence through the observable variables.
Indrajit Kumar, Mihir Kumar Shome, Jainendra Kumar Verma, Arun Kumar
International Journal of Management and Sustainability, Volume 10, pp 114-122; https://doi.org/10.18488/journal.11.2021.104.114.122

Abstract:
Customer relationship management (CRM) plays a crucial role in any organization because success or failure depends on a company’s relationship with its customers. The objective of this study is to see how CRM can play an important role in the public and private sector banks in Bihar, India. The sample for the study consists of 250 bank managers from both public and private sector banks in Bihar. A CRM questionnaire developed by the researchers was used to measure CRM in the banking sector. Data were analyzed using SPSS software. Inferential statistics including t-test and analysis of variance (ANOVA) were used to analyze the data. The t-test results show that both the public and private sector banks differ significantly in the variables of customer contact by phone/e-mail, customer care, and innovation and quality. The ANOVA results showed that the four groups (public sector males, public sector females, private sector males, and private sector females) differed significantly in the eight variables (commitment; citizenship behavior; customer contact by phone/e-mail; planning; improved retention & better targeting of new customers; top management support; innovation and quality; and technological readiness.
Shalendra S Kumar, Donghwa Jeon, Shiu Lingam, Avenesh Pritam Chand, Bonwoo Ku
International Journal of Management and Sustainability, Volume 10, pp 123-134; https://doi.org/10.18488/journal.11.2021.104.123.134

Abstract:
This research investigates employee voice behavior (EVB) as a behavioral consequence of perceived insider status (PIS) through felt obligation behavior. Based on social identity theory, this research postulates that when employees realize that they are an insider, they tend to see themselves as a citizen of an organization and proactively engage in voice behavior. In order to evaluate this relationship, we collected 983 self-completed surveys from participants of public organizations in Fiji. The findings show that as insiders, employees unbegrudgingly engage in voice behavior when trying to provide corrective changes. This relationship was also partially mediated by felt obligation behavior (FOB). Interestingly, this study is the first one to use social identity theory to explain how employees form close attachment to the organizations they work for, driving greater feelings of belongingness and altering their behavior to engage in voice behavior. Therefore, we find social identity theory to be very relevant in explaining the relationship between PIS and EVB through FOB. This makes a significant contribution to the social identity theory. Finally, the current study offers practical implications, limitations, and further research directions.
, Thi Nhu Quynh Nguyen
International Journal of Management and Sustainability, Volume 10, pp 92-103; https://doi.org/10.18488/journal.11.2021.104.92.103

Abstract:
Before 2009, most central banks conducted their monetary policy with the ultimate goals of promoting price stability, economic growth and full employment. However, the 2009 financial crisis demonstrated that these goals are not enough to maintain a stable financial arena. So, aside from those objectives, the objective of financial stability is also of interest to central banks when implementing monetary policy. In this study, the authors explore the influence of monetary policy on the stability of commercial banks in Vietnam – an emerging economy. The study uses the dataset of the Vietnamese commercial banks from 2008 to 2019, applying SGMM estimations and checking their robustness with a Bayesian approach. The results show that, in recent years, the SBV has effectively implemented monetary policy to ensure banks’ stability in Vietnam. In particular, money supply M2 has positively impacted the stability of commercial banks. Also, the results imply that the ratio of loan to total assets, the ratio of cost operating to income operating, as well as CPI, correlate negatively with bank stability. The study did not find any impact of bank size or GDP on bank stability during the research period. Based on these results, the SBV should manage an optimal level of money supply M2 to guarantee efficient economic operations in general and maintain bank stability in particular, and should avoid high inflation.
Jonathan Oniovosa Ososuakpor
International Journal of Management and Sustainability, Volume 10, pp 104-113; https://doi.org/10.18488/journal.11.2021.104.104.113

Abstract:
In this paper, the effect of market and macroeconomic uncertainties on corporate investment decisions was examined using the real option investment theory. Two types of uncertainties were investigated: macroeconomic uncertainties (exchange, interest and inflation rates) and market uncertainty (stock market volatility) while corporate investments were measured as the sum of the changes in capital stock and depreciation. Data were obtained for the period 2005-2019 and the Generalized Autoregressive Conditional Heteroskedasticity (GARCH) estimation technique was employed. The results showed a significant difference between the effects of macroeconomic and market uncertainties on corporate investment decisions. We found that macroeconomic uncertainty of inflation rate has positive relationship with corporate investments, with a coefficient of 0.35071, and interest rate uncertainty (0.15567) and exchange rate uncertainty (-0.07852) were also statistically significant, whereas the linear market uncertainty has a negative value of -0.00173 and the quadratic market uncertainty (0.00520) was statistically insignificant. Therefore, interest rate volatility and inflation expectations are not factors constraining investment growth; however, exchange rate uncertainty exerts a substantial negative influence on corporate investment in Nigeria. Given the findings, the study recommends, among others, an appropriate and stable exchange rate policy that makes for easy business planning and forecasting by rational investors. To achieve a stable exchange rate that would bring about increased investment, the government should implement efficient macroeconomic policies, such as those that minimize the structural rigidities in the economy.
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