Uncertain Supply Chain Management
ISSN / EISSN : 2291-6822 / 2291-6830
Published by: Growing Science (10.5267)
Total articles ≅ 410
Latest articles in this journal
Uncertain Supply Chain Management, Volume 9, pp 481-488; https://doi.org/10.5267/j.uscm.2021.1.003
There is a need in the community which is realized by volunteering the community to pay some costs to get the quality education offered, also supported by government regulations that encourage the existence of international schools in each region, as well as the influence of globalization. The existence of these international standard schools using Cambridge or International Baccalaureate curriculum has brought big changes in managing schools as an educational institution. Education management is a necessity for schools today to be able to manage schools that focus on customer desires and satisfaction, without overriding the main values in education. Therefore, Structural Equation Modelling (SEM) is employed to spot the arena of this study; Customer Expectation and Customer Perceived Quality mediated by Customer Perceived Value will affect customer satisfaction. The model is expected to provide the model for education institutions how to manage customer satisfaction in-line with delivering quality education.
Uncertain Supply Chain Management pp 1-10; https://doi.org/10.5267/j.uscm.2020.12.007
This paper presents the results of an empirical study on the relationship between service recovery quality, customer satisfaction and loyalty in Vietnam’s e-retailing. Structural Equation Modelling (SEM) is applied to analyze the data collected from experienced customers in online shopping in Vietnam from November 2018 to March 2019. The results of statistical analysis indicate that interactive fairness, outcome fairness, procedural fairness significantly impact on customer satisfaction which then increases customer loyalty. This study suggests that customer’s ability to locate and interact with technical support on a website and how a company treats the customer would significantly decide satisfaction and loyalty from customer. E-retailers in developing economies should consider service recovery process as the opportunity to gain customers’ purchase intentions.
Uncertain Supply Chain Management, Volume 9, pp 283-294; https://doi.org/10.5267/j.uscm.2021.3.004
Synergy is built by manufacturing companies with suppliers and customers in the supply chain to improve organization performance. The research provides simultaneous testing of competency management, supply chain integration, supply chain quality, operational capability as a strategy to improve company performance. Collecting data for medium and large manufacturing companies in Indonesia are performed by sending a questionnaire link via email and WhatsApp. 625 respondents received the questionnaires and 152 respondents filled them with a response rate of 24.32%. Data analysis were performed using partial least squares to test the hypotheses and found that competency management had a direct impact on supply chain integration (0.598), supply chain quality (0.387) and operational capability (0.346). Supply chain integration affects increasing supply chain quality (0.428), operational capability (0.619) and organizational performance (0.255). Supply chain quality impacts increasing operational capability (0.260) and does not significantly affect organizational performance (0.018). The operational capability of a manufacturing company has an impact on improving organizational performance (0.584). Practical contribution is that managers who manage the supply chain must continue to enhance skills and knowledge and supply chain components in quality for increased performance.
Uncertain Supply Chain Management, Volume 9, pp 363-372; https://doi.org/10.5267/j.uscm.2021.2.006
The global competition in the manufacturing industry has obliged the companies to adopt an efficient and effective business process and adaptability of the company's competitive strategy following the external uncertainty conditions. The competitive strategy should enhance the competitiveness of the company, which is formulated during the strategic planning process. This paper investigates the impact of strategic planning, purchasing strategy, strategic partnership, on operational performance. The research has surveyed, using a questionnaire with a five-point Likert scale, 135 manufacturing companies domiciled in the region of East Java, Indonesia. Data analysis used the PLS technique. The objective of the analysis is to assess the measurement model for validity and reliability. Besides, the analysis also examines six hypotheses developed. The result reveals that all six hypotheses were empirically supported. The manufacturing company's strategic planning influences the purchasing strategy and strategic partnership. The result also shows that purchasing strategy through periodic evaluation of supplier capability, influences the strategic partnership in terms of involvement of suppliers in the business process of the company. Overall, strategic planning, purchasing strategy, and strategic partnership affect operational performance. It was also found that purchasing strategy and strategic partnerships mediate the influence of strategic planning on the performance. The results presented here may facilitate improvements in operational performance in the context of supply chain management. This paper also contributes to the ongoing research in the supply chain management theory.
Uncertain Supply Chain Management, Volume 9, pp 307-316; https://doi.org/10.5267/j.uscm.2021.3.002
To respond to the adoption of carbon pricing regulations, researchers and industry are developing low carbon inventory models that can meet emission reduction targets while maintaining company profits. The challenge is getting tougher when the company is still facing problems related to imperfect product quality. This research solves this problem by developing an economic order quantity (EOQ) model by considering several sources of carbon emissions, as well as the influence of the defective rates, different demand rates, selling price and holding cost for defective products, and shortages backorder. The objective function of the formulated mathematical model is to minimize the total costs which include the emission costs. A numerical example is developed to illustrate the model based on the previous data set. Sensitivity analysis is also carried out to validate the model and to learn more about the system characteristics. The total emissions are calculated and the affecting factors are identified.
Uncertain Supply Chain Management, Volume 9, pp 317-326; https://doi.org/10.5267/j.uscm.2021.3.001
This study aimed to measure the effect of attitude, subjective norm and perceived behavioral control on purchase behavior of consumers in Tangerang which are mediated by purchase intention and moderated by halal awareness. Data collection was done by simple random sampling to the 510 population of working consumers. The returned and valid questionnaire results were 311 samples. Data processing was used in the SEM method with SmartPLS 3.0 software. The results of this study concluded that attitude, subjective norm and perceived behavioral control have a significant effect on purchase intention. Meanwhile, purchase intention has a significant effect on working student purchase behavior, and halal awareness moderated effect of purchase intention on purchase behavior.
Uncertain Supply Chain Management, Volume 9, pp 465-480; https://doi.org/10.5267/j.uscm.2021.1.004
The objective of this paper is to evaluate the impact of transformational leadership on individual academy performance through knowledge sharing, organizational learning, organizational commitment in higher education Vietnam. The study conducts the research on 500 lecturers at 10 universities in Vietnam. The study uses Smart pls 3.6 software to analyze the data. The results show that transformational leadership had a positive effect on knowledge sharing, organizational learning and organizational commitment. Ultimately, employee engagement and social support play a moderate role in the relationship between transformational leadership and knowledge sharing statistically. However, organizational learning and organizational commitment did not play any mediate role on the relationship between transformational leadership and knowledge sharing.
Uncertain Supply Chain Management, Volume 9, pp 237-246; https://doi.org/10.5267/j.uscm.2021.3.009
Dry Port, a supply chain company, strives to bring its workers up to speed in the current VUCA world. The study explores the degree to which ambidexterity affects agility, which can impact organizational effectiveness. The structural equation model with multilevel simulation used to test the research hypothesis. The study indicates that ambidexterity is an influential factor to agility, and that ambidexterity is also an impactful factor to agility and organizational effectiveness. Furthermore, there is also evidence that the power of agility contributes to greater organizational effectiveness, and also that ambidexterity has an impact on organizational effectiveness through workforce agility. To achieve organizational effectiveness in dry port business, mobile devices and social network technology are functional enablers of ambidextrous activities that can allow staff to be agile in handling dry port business tasks.
Uncertain Supply Chain Management, Volume 9, pp 373-392; https://doi.org/10.5267/j.uscm.2021.2.005
The aim of this study is to identify and explore the success factors that influence the fresh product supply chain collaborative performance system (CPS) towards the flow of information among partners along the chain, and the supply chain relationships of all partners in it by identifying the role played by information structures at the planning level of supply chain collaboration, as well as providing policy insights to stakeholders in different countries to analyze applicable implementation. This research method uses a research approach by reviewing the previous literature that was selected deliberately during the last 10 years; journal papers, conferences, working papers, and Ph.D. thesis. Using three steps, the first step found 189 articles. The second step was to get 96 articles that match the topics raised. Finally, the third step, determined 39 articles selected as important topics focusing on fresh production areas and they were categorized and analyzed. This study is considered to be our best knowledge to examine the success factors influencing CPS in FPSC, such as; knowledge of the benefits of collaborative performance systems, reluctance to change, collaborative culture, trust, technology and information, social relations, environmental friendliness, and sustainability security and safety. The theoretical framework, was also developed incorporating the principles of supply chain network collaboration, taking into account the importance of business strategy and inter-organizational network theory, to strengthen the evidence for the relationship between the collaborative planning levels in usable information flow, at both the strategic, operational and tactical levels in the supply chain collaboration. The implication of this research is intended to examine the success factors that influence it, so that it can be developed and become the basis for improvement models that are still rarely applied in this field, from the influencing factors that exist in the collaboration structure.
Uncertain Supply Chain Management, Volume 9, pp 489-500; https://doi.org/10.5267/j.uscm.2021.1.002
3D printers and robots (3DPR) are new technologies that may disrupt traditional supply chains.The location of the manufacturing place can be moved toward more customer side in the supply chain, which brings both agility and the ability of customization.The impact is yet to be examined quantitatively. In this paper we study the location of 3DPR in the supply chain. We present and compare three models of supply chains: Traditional supply chain; 3DPR at warehouse; 3DPR at shop. The semodels are compared by the equipment installation cost, the production cost,and inventory cost for safety-stock. The study presents a practical case study motivated from a real-world apparel company, discusses the three models under various parameter settings, comparing the obtained total cost and discovers the advantages and disadvantages.