Dutch Journal of Finance and Management

Journal Information
EISSN : 2468-211X
Published by: Veritas Publications LTD (10.21601)
Total articles ≅ 37
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, Collen Mahambo
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.21601/djfm/9354

Abstract:
Although a lot of empirical studies have been conducted on customer-relationship-management (CRM), little research on the exploration of the psychometric properties of CRM scale items, in the Zimbabwean context has been conducted. This empirical study, based on key informant data drawn from sampled local government authorities in Zimbabwe (LGAZ), developed a reliable scale with demonstrated content and convergent validity. Amongst some of the reliable and valid antecedents and consequences of CRM Strategy success the study found; Due diligence, Strategy focus and alignment, Customer focus, Change management, Implementation Strategy, Implementation approach, Metrics, Project management, Process design, Buy-in and adoption to be some of the most important.. Therefore, using the confirmatory factor analysis approach, the research findings offer one more robustness in the applicability of CRM scale items by confirming that CRM city managers use psychometrically valid scale items to generate, disseminate and respond to information with a view to improving CRM performance of LGAZ.
, Philomena Omoshade Balogun
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.21601/djfm/9345

Abstract:
Corporate effective tax rates (ETR) of large Nigerian listed firms during the new tax regime as well as the influence of firm size, leverage, return on asset, capital intensity, and inventory intensity on corporate effective tax rate was investigated. The study aims to examine the influence of some corporate tax attributes in some selected large public listed firms within and across Nigeria with avoidance of corporate effective tax rates (ETR). The data used in the study was extracted from the 2019 Nigeria Annual Financial reports. The data were collected from the period 2012 to 2018, the period where Nigeria imposed a new tax regime on the current year assessment system (effective from the year 2012). Pooled ordinary least square (POLS), fixed effect and random effect regression were applied to the data, findings from the study revealed that the random effect regression model was preferred for result interpretation. It was also discovered that; firm size (FSIZE), return on assets (ROA), and inventory intensity (INVINT) have a positive and significant influence on corporate effective tax rates (ETR) avoidance. Firm leverage (LEV) and capital intensity (CAPINT) on the other hand has an insignificant inverse influence on effective tax rates (ETR). Hence, this study suggested that firm size (FSIZE), return on assets (ROA), and inventory intensity (INVINT) is the major variable that positively influences the corporate effective tax rates (ETR) the listed large firms in Nigeria.
, Cleopatra Mugarisanwa, Shingirai Siziba
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.29333/djfm/9299

Abstract:
This paper examines the causal relationship between social media and consumer purchasing behaviour in the mobile telephony industry in Zimbabwe. The study was driven by a strong desire to convert social media usage into desirable purchase behaviour. Social media was examined using four variables namely, firm generated communication, user created communication, word of mouth and social media platform. The study results indicate that social media is a significant driver of consumer purchase intention. Consumer purchase behaviour is mainly driven by social media word of mouth, whilst firm generated content was found to be inversely related to purchase intention. User generated social media communication resulted in a moderately weak association with purchase behaviour, whilst an insignificant association was obtained between social media platform and consumer purchase intention. The results imply that social media is an effective tool but needs to be adapted so as to minimize generating content which distorts desirable consumer behaviour. The researchers therefore recommend a cautious social media campaign which generates more desirable viral content.
, Morompi Ole Masago, Sambu Alice, Kweingoti G Reuben, Bakari Chaka, Bulitia Godrick, Ole Kelele Joshua
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.29333/djfm/9301

Abstract:
The COVID-19 pandemic caught many Small and Middle-Income Enterprises (SMEs) unaware and unplanned. The pandemic led to restriction of several economic activities in Kenya; key amongst them transportation, tourism and education. The ripple effect of these restrictions caught up with SMEs, taunted to be a growing economic pillar in Kenya. This study purposed to analyze the exact effect of the pandemic on SMEs in Narok region, Kenya using various economic metrics. The findings were geared to furnish policy makers with the exact economic situation resulting from COVID-19. A case study research design was used with the help of questionnaires, interviews and observations. The researchers found out that most of the entrepreneurs were actually youthful. Commencement of SMEs was largely dependent on the political environment. Most of the SMEs in the region had begun between 2016 to 2018. The number of employees per SME had been effectively reduced to an average of 2 with their daily wages reduced from Ksh. 800 to 200. The pandemic reduced the supply of SMEs stock from other regions into Narok. 82.86% of the SMEs were forced to obtain stock within the county itself. Both the supply of stock to SMEs and their corresponding demand by buyers were drastically reduced by 77.14% and 91.43% respectively. There was however no significant increment in the pricing of the products (P < 0.05). The net profit margins of the SMEs reduced from in excess of Ksh. 20,000 to about Ksh. 5,000 per month. Other auxiliary services such as finance lenders, insurance and marketers were equally affected. About 54.45% of the SMEs were facing dissolution by their owners should the situation persist. In conclusion, the researchers found out that COVID-19 was more of an economic pandemic rather than a health pandemic in the study region. The authors recommend the national and county government to cushion the premises by waiving off some of their taxes.
, Collen Mahambo, Keofe Tender Kgetho
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.29333/djfm/9300

Abstract:
The study was focusing on the effectiveness of using (SMS) instalment platform as a way of meeting customer satisfaction at Edgars stores Ltd in Zimbabwe. The main objective of the research was to measure the effectiveness of SMS installment platform on customer satisfaction. Causal research design was employed and a simple random sampling technique was used in selecting the respondents. Questionnaires were used to gather data from a sample size of 357 consisting of 342 customers and 15 staff members of Edgars’ stores Ltd. The data collected was analyzed through the use of SPSS version 20 in order to determine the strength of the relationship and the moderating effect. The data findings were presented in form of tables. The research findings from the hypothesis tests explored that there is a strong significant and positive relationship between SMS installment platform service and customer satisfaction. The study recommended the company to use SMS platform for other promotion activities like sending bonus vouchers, news release and advertisements. This will encourage more customers to shop hence improved market share. The SMS platform can also be used to give after sales services and other personalized information and birthday wishes. All these will increase customer satisfaction.
, P. T. Guruwo, R. Tadu
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.29333/djfm/8423

Abstract:
The study examines both the cognitive psychology and economics philosophies of the influence of brand equity on the adoption of professional learning courses in education and training providers (ETPs), using BA ISAGO University as a case study. A stratified sampling technique was applied to collect data from a sample of 114 respondents. The results show that there is “no or negligible relationship between brand equity (BE) and adoption of PLC in BIU during the given half a decade era. The study concludes that failure to attract students for PLC might be influenced by other extenuating factors apart from brand equity thus recommends development of stand-alone marketing campaign activities for professional learners and desists from combining marketing campaigns for PLC with those for home-grown programs as was the current case with BIU. Further studies could be done to evaluate pricing and or entry modes as an inducer for the uptake of PLC within tertiary institutions.
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.29333/djfm/8398

Abstract:
The research paper entitled ‘Global Issues and Financing for Achieving Sustainable Development Goals’ is a unique research effort to analyze the current frontline global issues that is affecting the global economies at large. In these days of current global crisis, the COVID-19 global pandemic has emerged as not only a global health crisis but also a global humanitarian crisis. The research has made an attempt to study and analyze the cross cutting global issues including the present global pandemic which has taken a serious toll on humanity, but has also affected the various sectors of the global economies such as health, humanitarian, economic, social, geopolitical, environment etc., and other related cross-cutting issues which are vital determinants and key indicators in achieving the Sustainable Development Goals(SDGs). The paper also dwells into the aspect of global financing issues keeping in mind and including finding ways and means for containment of the present global health pandemic by looking into the various aspects of financing needs of the economies to enable these economies to come out of such serious economic shocks that has resulted and affected these economies due to the severe outbreak of COVID-19. The research paper also covers and studies other aspects of the global economies such as the Addis Ababa Action Agenda(AAAA) on cross cutting initiatives to develop and built-in synergies for achieving the SDGs, monitoring by the Inter-Agency Task Force on Sustainable Development and the Financing for Global Sustainable Forum(FfSD), upcoming events planned by FfSD, Global issues for FfSD Forum, ECOSOC and its role on International Cooperation in Tax Matters, Global Economic Governance, External Debt, Innovative Financing for Sustainable Development including Inclusive and Local Finance, Global Investors for Sustainable Development Alliance, key messages conveyed by the United Nations in their report on Financing for Global Sustainable Development 2020, important statements made by global experts of United Nations on issues pertaining to financing for achieving SDGs, COVID-19 and it impact on humanity in terms of human crisis, global health crisis and concerns, socio-economic and environmental aspects for sustainable long-term financing in various economies including the undeveloped LLDCs, SIDSs, African & Caribbean economies and the developing economies. The role of international multilateral institutions such as the World Bank, IMF, IFC, MIGA and other global financing institutions are of paramount importance in terms of financing these economies to come out of the global pandemic at the first instance and then in stabilizing these economies in the long-run. The important policy considerations and conclusions drawn from the research study is that the WHO and United Nations including other multilateral and financing institutions need to work in tandem not only to aid these economies to come out of the global pandemic, but also to strike a balance in terms of achieving the long-term SDGs slated by UN which are key indicators and determinants in achieving the SDGs in these economies.
, Ruramayi Tadu
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.29333/djfm/8401

Abstract:
The primary objective of the study was to describe the extent to which image differentiation strategies may be used to gain competitive advantage among private tertiary education institutions in Botswana. The study examined how image differentiation may be employed by private tertiary education institutions to achieve competitive advantage. The study used descriptive survey research and the findings revealed that the institutions have not done enough in image differentiation to clearly stand out as differentiated universities. The study recommends that the universities must get involved in activities that will enhance institutions’ image. Institutions need to work together with key stakeholders and continually seek ways to attain competitive advantage through image differentiation.
Dutch Journal of Finance and Management, Volume 4; https://doi.org/10.29333/djfm/8361

Abstract:
The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at Sefalana Holdings in Botswana. Causal research approach was employed and a questionnaire was used to collect data from Sefalana customers. The study results indicated that after sales services are provided at Sefalana but they are not fully utilized and implemented. The study findings revealed that there is a weaker significant positive relationship between after sales services and customer satisfaction, customer loyalty and customer retention at Sefalana Holdings in Botswana. This infers that after sales services are not properly done at Sefalana and therefore, the researcher recommended that Sefalana Holdings should improve on the delivery of its after sales services in order to increase customer satisfaction, customer loyalty and customer retention.
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