IBM Systems Journal

Journal Information
ISSN : 0018-8670
Published by: IBM (10.1147)
Total articles ≅ 1,889
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S. Alter
Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 71-85; https://doi.org/10.1147/sj.471.0071

Abstract:
Service systems produce all services of significance and scope, yet the concept of a service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first attempt to define the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. Although relevant regardless of whether a service system uses information technology, the frameworks are also potentially useful in visualizing the realities of moving toward automated service architectures. This paper uses two examples, one largely manual and one highly automated, to illustrate the potential usefulness of the three frameworks, which can be applied together to describe, analyze, and study how service systems are created, how they operate, and how they evolve through a combination of planned and unplanned change.
Th. Lumpp, J. Holtz, N. Lenz, A. Biazetti, D. Petersen, J. Schneider, M. Mueller
Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 605-619; https://doi.org/10.1147/sj.2008.5386516

Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 707-708; https://doi.org/10.1147/SJ.2008.5386525

S. Heisig, J. R. M. Hosking
Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 665-666; https://doi.org/10.1147/SJ.2008.5386513

W. J. Rooney, G. E. McBride, T. Hanif
Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 681-694; https://doi.org/10.1147/sj.2008.5386522

H. Morrill, M. Beard, D. Clitherow
Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 493-503; https://doi.org/10.1147/SJ.2008.5386519

Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 709-709; https://doi.org/10.1147/SJ.2008.5386511

S. Loveland, E. M. Dow, F. Lefevre, D. Beyer, P. F. Chan
Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 591-604; https://doi.org/10.1147/SJ.2008.5386515

G. T. McLaughlin, L. Y. Liu, D. J. DeGroff, K. W. Fleck
Published: 1 January 2008
by IBM
IBM Systems Journal, Volume 47, pp 519-533; https://doi.org/10.1147/SJ.2008.5386517

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