IBIMA Business Review
ISSN / EISSN : 1947-3788 / 1947-3788
Current Publisher: IBIMA Publishing (10.5171)
Total articles ≅ 107
Latest articles in this journal
IBIMA Business Review pp 1-12; doi:10.5171/2021.280834
IBIMA Business Review pp 1-14; doi:10.5171/2020.585068
IBIMA Business Review pp 1-16; doi:10.5171/2020.989975
IBIMA Business Review pp 1-15; doi:10.5171/2020.531781
Currently, the Internet has become a fitting channel for the trade of products. Gradually traditional and modern retail are using the online platform to sell their products. In this sense, the central aim of this study is to assess customer satisfaction and loyalty in relation to the e-commerce of the retail Auchan brand by analyzing the dimensions of the quality of the e-service, namely with regard to the placement and delivery of the order. The results obtained show that customers are satisfied with the online services of Auchan Famalicão (Portugal), showing greater preference and satisfaction with the Drive service.
IBIMA Business Review pp 1-8; doi:10.5171/2020.592201
The purpose of the present work was to identify the perceptions and behaviors related to the economic and financial education in Micro, Small and Medium-sized Enterprises (MSMEs). Cross-sectional and mixed research were conducted within a group of MSME administrators from Bogotá, Colombia. For that purpose, a semi-structured interview was conducted with each participant. The results show a perception of a lack of knowledge about economic and financial education.
IBIMA Business Review pp 1-18; doi:10.5171/2020.430264
Burnout syndrome is a very well-known psychological process, which has been described and measured in psychological literature for the last 40 years. Nevertheless, this kind of psychological “experience” is still very important for both: researchers and practitioners: trainers, psychologists, coaches, managers - who are trying to support a given professional group with adequate preventive action, based on empirical studies.
IBIMA Business Review pp 1-14; doi:10.5171/2020.359922
Container terminals, which are part of the global port system, represent important hubs of this intermodal transport system. Therefore, the need to improve operational efficiency is the most important problem for container terminals from an economic point of view. In this article, the main objective is to simulate a transshipment operation in the port of Tangier. A mathematical model is developed to formulate an integrated processing system and find an efficient solution algorithm for the Rubber-tyred gantry (RTGs) deployment as a handling equipment for container stacking at terminals, taking into account both the loading and unloading times.
IBIMA Business Review pp 1-14; doi:10.5171/2020.315185
The relationship between leadership, organizational culture and innovation is examined. One hundred and two Portuguese organizations from different activities sectors participated in the study. In each organization, top managers were asked about the innovation activity and employees were asked about the leadership and organizational culture of their organizations. Organizations were classified as either technology-based or non-technology-based. A structural model was tested by multi-group analysis, considering the sector of activity, technology-based companies and non-technology-based companies.
IBIMA Business Review pp 1-12; doi:10.5171/2020.261423
In this research, significant components of organizational behavior in an actual commercial retail store located in Colombia, were further considered and investigated. The business case was analyzed by applying a structured questionnaire in the company. It was concluded that the success of the company is influenced by factors such as motivation, job satisfaction, emotions and decision making, indicating that perception factors and attitudes need reinforcement. In addition, recommendations for the intervention of organizational behavior, as well as the perspective of reducing the negative impacts that these findings might have on the obtained results are also proposed.
IBIMA Business Review pp 1-11; doi:10.5171/2020.301930
The study focuses on the application of Business Process Management and modelling within the hospitality industry. The lack of recent research shows the need for a deeper understanding of this topic and its application in the hospitality industry. This paper focuses on the use of BPM in a four-star hotel located in city-centre of Prague. An overview model was created to distinguish the core, managerial and supporting processes.