Information Technology & People

Journal Information
ISSN : 09593845
Current Publisher: Emerald (10.1108)
Total articles ≅ 794
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Latest articles in this journal

Le Wang, Zao Sun, Xiaoyong Dai, Yixin Zhang, Hai-Hua Hu
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1679-1703; doi:10.1108/itp-01-2018-0020

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Agneta Ranerup, Helle Zinner Henriksen
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1517-1535; doi:10.1108/itp-07-2017-0232

Abstract:Purpose Many countries today, especially in Europe, provide publicly funded public services in quasi-markets. As these markets commercialize, agencies of various types are providing technologies that support citizens’ choice of services. Citizens’ use of technologies for service provision is studied as e-government under labels of channel management, e-service uptake or adoption. In contrast, by using actor–network theory (ANT), the purpose of this paper is to focus on the marketing devices that are used to enroll citizens to choose technologies in a context with large penetration of quasi-market arrangements. Design/methodology/approach Based on a Swedish case study, this paper uses qualitative data from 11 occurrences of technologies to support citizens’ choice (“market devices”) in education, healthcare and public pension in an analysis of the means taken (“marketing devices”) to increase their use. The study formulates a tentative typology of these devices. Findings The marketing devices are intended to attract citizens’ attention to the possibility of choice (e.g. catalogs, postcards and commercials), invite interaction (e.g. various social media platforms), improve the technological support in line with user needs (e.g. user participation in development), increase visibility of technological support (e.g. search optimization) or directly connect citizens to technological support (e.g. via links). Originality/value The paper contributes to e-government research through a typology of means taken to increase citizens’ technology use based on selected concepts from ANT, and to a discussion of technologies and humans.
Serkan Celik
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1446-1471; doi:10.1108/itp-01-2018-0009

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Soud Almahamid
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1633-1656; doi:10.1108/itp-02-2018-0055

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Dina H. Bassiouni, Chris Hackley, Hakim Meshreki
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1376-1396; doi:10.1108/itp-11-2017-0375

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Carlo Gabriel Porto Bellini, Prashant Palvia, Valter Moreno, Tim Jacks, Alexandre Graeml
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1472-1495; doi:10.1108/itp-07-2017-0235

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Robert Hooker, Molly Wasko, David Paradice, Robin Teigland, Charles Hofacker
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1397-1422; doi:10.1108/itp-11-2017-0407

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Mahmud Akhter Shareef, Yogesh K. Dwivedi, Vinod Kumar, Gareth Davies, Nripendra Rana, Abdullah Baabdullah
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1345-1375; doi:10.1108/itp-05-2018-0241

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Jie Xiong, Meiyun Zuo
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1496-1516; doi:10.1108/itp-02-2018-0060

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Alireza Souri, Amir Masoud Rahmani, Nima Jafari Navimipour, Reza Rezaei
Published: 2 December 2019
Information Technology & People, Volume 32, pp 1591-1607; doi:10.1108/itp-02-2018-0109

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