Humanities and Social Sciences Letters

Journal Information
ISSN / EISSN : 2312-5659 / 2312-4318
Published by: Pak Publishing Group (10.18488)
Total articles ≅ 166
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, Anies Faziehan Zakaria, Siti Shaidatul Zarifah Che’Om, Fatimah Mohamed Yusop, Faizal Amin Nur Yunus, Mohammad Ashraf Abdul Rahman
Humanities and Social Sciences Letters, Volume 10, pp 256-267; https://doi.org/10.18488/73.v10i3.3045

Abstract:
Oil and gas industry pose a higher risk of operational hazards for the maintenance personnel who are least exposed to job satisfaction measures especially in the field of mechanical ventilation and air conditioning (MVAC). This study discussed current trends in the demographics of maintenance personnel in Malaysia's oil and gas maintenance sector. 50 MVAC employees (n=50) from a Malaysian oil and gas company completed a questionnaire survey as a part of this study. The set of questions was related to intrinsic and extrinsic motivation that can help achieve employees' job satisfaction. The results indicated that the general element in M = 4.26 is at the highest level with M = 4.15, and the extrinsic element is at M = 4.15. The reliability of Cronbach Alpha of each component was 0.937, 0.902, and 0.899. The warrior experience and the significant values of 0.027, 0.049, and 0.019 were essential predictors of overall job satisfaction. The findings from this study offer an up-to-date overview of employees' inner and outer motivation to continue improving work performance.
Humanities and Social Sciences Letters, Volume 10, pp 238-255; https://doi.org/10.18488/73.v10i3.3036

Abstract:
COVID-19 haunts people's lives, especially participants of the COVID-19 swab test in Indonesia. This study aimed to describe the communication strategy carried out by COVID-19 swab test participants in managing anxiety, the uncertainty of information, and finding patterns of communication networks while waiting for laboratory test results. This study was conducted qualitatively; data was collected with a semi-open questionnaire through social media networks with the google form applcation on 61 informants of the COVID-19 swab test participants in Indonesia. Furthermore, the data was analyzed using the flow model and UCINET-NetDraw software. As a result of the study, a few communication strategies were recommended by COVID-19 swab test participants in managing anxiety and uncertainty namely: first, transcendental communication strategy by approaching and praying to God; second, phatic communication strategy to build personal communication that has an impact on feelings of pleasure; third, a communication strategy built with the pattern of interpersonal networks with the closest people. Parents and friends played an important role in helping participants manage anxiety. Furthermore, general practitioners provided health information to their patients. These three communication strategies helped increase the body's immunity when sick and develop humanistic communication patterns in the health sector.
Joe Muzurura, Emmanuel Mutambara
Humanities and Social Sciences Letters, Volume 10, pp 223-237; https://doi.org/10.18488/73.v10i3.3017

Abstract:
Numerous reports on systemic public corruption, fraud, illicit financial outflows, and corporate mis-governance in Zimbabwe’s public sector have brought the effectiveness of the country’s supreme audit institution under intensive public foci. There are now urgent calls for the country’s supreme audit institution to go beyond the traditional compliance-oriented cynosure by addressing challenges in the public sector that are encumbering national development. The aim of the paper is to interrogate with the aid of structural equation modelling the relationship among an effective supreme auditing institution, national development, and sound public finance management. Data was collected using a structured questionnaire administered on a multi-stage cluster sample of 210 public officials in Zimbabwe’s public sector. We found the relationship among three statistically significant at 99% level of confidence implying that increasing audit effectiveness has both feedback and feedforward effects on sound public finance management and, national development. Strategies that enhance auditor independence, public sector financial accountability and public trust have been recommended for a robust public finance management and sustainable national development.
Anthony Okoeguale, Pius Onobhayedo
Humanities and Social Sciences Letters, Volume 10, pp 149-160; https://doi.org/10.18488/73.v10i2.2980

Abstract:
Customer perception has earned a lot of interest in recent times as a tool for assessing service quality in service-oriented organizations. Although numerous studies have addressed customers’ perceptions of service quality in traditional service settings, a relatively small volume of literature has empirically examined service quality issues in the online retailing environment. In the case of Nigeria, there is no known research relating to perceived service quality of online retailers. To address this knowledge gap, the consumer perception of the online retail sector in Nigeria was studied. The expectation theory, the electronic service quality model, and the electronic recovery service quality model served as the theoretical foundations on which this study is based. The methodology involved the use of a descriptive survey method to assess the perceived service quality of the online retail sector and the effect of selected demographic factors on customer perception. The study was conducted with a sample size of 300 respondents. The results revealed that the perceived service quality of the online retail sector in Nigeria is above average but has room for improvement. The study also showed that customer perception was not affected by the demographic factors that this research focused on.
Kanyarat Sukhawatthanakun
Humanities and Social Sciences Letters, Volume 10, pp 213-222; https://doi.org/10.18488/73.v10i2.3012

Abstract:
Consumer complaints are continuously growing in Thailand; although consumer protection laws protect the Thai people while the current situation differs. Therefore, this research investigated the marketing ethics of consumer products from the perspective of Thai consumers and suggested the development of marketing ethics strategies for Thai businesses. This quantitative research used a questionnaire to collect data from 400 Thai consumers, which focused on personal factors, consumer buying behavior, problem & solution requirement, and satisfaction towards the marketing ethics of consumer products. The collected data were analyzed by descriptive statistics such as frequency, percentage, mean and standard deviation, and inference statistics to test the research hypotheses. The research results showed that the buying problems were high prices, deceptive advertising, selling prices over the price tag, defective/expired products, and below specification. Meanwhile, consumers required product replacement or money refunds as their preferred solution choices from producers at most. The hypotheses testing found that differences in personal factors (age and marital status) resulted in different preferences on marketing ethics of consumer products satisfaction, but the gender factor showed no differences. Meanwhile, consumer behavior factors (product type buying and buying frequency) and problem-solution requirement factor (no-any-action) resulted in different preferences on marketing ethics of consumer products satisfaction at a statistically significant difference of 0.05.
Dita Puruwita, Leele Susana Jamian, Norazah Abdul Aziz
Humanities and Social Sciences Letters, Volume 10, pp 173-185; https://doi.org/10.18488/73.v10i2.3009

Abstract:
Instructional leadership continues to be a prevalent subject in educational leadership and has been progressively implemented to solidify educational leadership practices globally. The duty of school leaders as instructional leaders has long been recognized as an essential factor in school organizations to improve the quality of learning in schools. This study aimed to explore and report the instructional leadership practices among school administrators (principals, and vice-principals, head of programs) from high-performing vocational schools based on administrators’ and teachers’ perspectives. A survey was used to acquire the quantitative data. The Principal Instructional Management Rating Scale (PIMRS) was employed and administered to 155 school administrators and 336 teachers from twenty-three high-performing vocational schools. Data were analyzed using descriptive statistics to measure the level of instructional leadership practices. The t-test was utilized to assess the substantial differences between school administrators and teachers. The findings indicated that the school administrators’ instructional leadership practices are high in defining school goals, managing instructional Programme, and promoting positive school climate dimensions. The findings also show a substantial difference in scores between the perceptions of school administrators and teachers concerning instructional leadership practices by school administrators. This study contributes to the understanding of instructional leadership practices, which had previously received limited attention.
Dalal Hodaed Alsheikh, Norzalita Abd Aziz
Humanities and Social Sciences Letters, Volume 10, pp 186-197; https://doi.org/10.18488/73.v10i2.3010

Abstract:
In light of the implementation of the strategies of Vision 2030 in the Kingdom of Saudi Arabia, and the remarkable development in the tourism sector in particular, this paper examined the influence of using social media to access travel-related information on the intention to visit from a domestic tourism perspective in Saudi Arabia. The paper used a correlation research design and quantitative and deductive research methods to examine the proposed hypotheses of this study. A structured questionnaire was used to gather the respondent’s views on tourist visit intention. A sample of 394 local tourist respondents was selected to administer the survey questionnaire. The paper used the convenience sampling method to collect the responses from the respondents. The empirical findings of data showed a significant direct relationship of social influence, price value, and habit with e-word-of-mouth, as well as confirm the significant direct relationship of e-WOM with intention to visit. The findings confirmed the mediating role of e-WOM in influencing the relationship of social influence and habit with tourist visit intention, while it was found that there was no mediating effect in the relationship of price value with tourist visit intention. This paper provides several practical contributions to practitioners in electronic tourism field.
Humanities and Social Sciences Letters, Volume 10, pp 161-172; https://doi.org/10.18488/73.v10i2.3008

Abstract:
The purpose of this study is to demonstrate the effect of job satisfaction of employees on actual voluntary turnover and investigate the moderating effect of the locus of control in this process. This study differs from previous studies in several ways. First, it measures actual turnover rather than intention to leave; second, it conducts longitudinal panel analysis to overcome the limitations of cross-sectional surveys, and third, it investigates the moderating effect of the locus of control. Using the Korean Labor and Income Panel Study (KLIPS) dataset, we analyze unbalanced panel data that comprise 41,382 observations of 5,223 people. The result reveals that as job satisfaction decreases, the probability of actual voluntary turnover increases. In addition, when the locus of control is high (internal locus of control), the negative relationship between the two variables strengthens. This result confirms that job satisfaction leads to actual voluntary turnover and indicates that the negative relationship varies depending on the individual trait, that is, the locus of control. Theoretical and practical implications for individuals and organizations are provided.
Peter Owogoga Aduma, , Levi Udochukwu Akah, David Adie Alawa, Martina Ayibeya Apie, Joseph Odey Ogabor, Martin Afen Olofu, Fidelis Abunimye Unimna, Victor Obule Ebuara, Essien Ekpenyong Essien, et al.
Humanities and Social Sciences Letters, Volume 10, pp 88-102; https://doi.org/10.18488/73.v10i2.2952

Abstract:
This research studied the interaction influence of demographic characteristics (marital status, job rank, gender and age) and occupational stress level, on the work performance of faculty members in Calabar Metropolis. The descriptive survey design was utilized for this investigation. A sample of 150 respondents was identified using the systematic random sampling procedure from a population of 400 Faculty of Education lecturers from two public universities in Calabar Metropolis. A four-point scale validity and reliability certified questionnaire was used for data collection. Data generated was analyzed using the two-way analysis of variance. Hypotheses were all tested at the 0.05 alpha level. Findings revealed a significant interactive effect of demographic variables (age, gender, job rank and marital status) and stress levels on lecturers' jobs. Results also indicated that the stress level of lecturers affects the degree or quality of job performance, with those having average stress levels reporting better job performance in the universities studied. Recommendations were made that all lecturers, irrespective of age, gender, marital status or rank, should develop or adopt good stress management skills and disengage/reduce extra jobs and other unnecessary stress-inducing activities.
Junghye Jeong, Lee Jeongwha, Jin Zheng, Lee Yang
Humanities and Social Sciences Letters, Volume 10, pp 127-138; https://doi.org/10.18488/73.v10i2.2958

Abstract:
This study aimed to analyze the social processes confronted during the COVID-19 pandemic, arguing that social problems should be primarily analyzed to utilize public health policies. The theoretical framework concerns social attitudes of behavior, emotion, and cognition (BEC) and social attribution types of inner and outer crossed by temporal and permanent, as proposed by Weiner (1974). A quasi-experiment research design was processed using a questionnaire which included personal identities designed by between-subject of 221 people sampled, and items of social attitudes profiles and attribution types designed by within-subject of 27 conditions. Factor analysis expounded that all the items be grouped into 8 independent components that corresponded to the items constructed to be evaluated as a successful design. Analyzing within-subject variables, BEC of social attitudes as health, medical, faith, and risk and mental symptoms except that of political were highly negative skewed in distributions. Each of BEC was individualized to compose the related social attitudes. For attribution types, the permanent ones of personal, governmental, and religious, but not medical, were attributed to the epidemic. This study suggested that social attitudes of BEC were adapted to the pandemic and that attribution should be regarded primarily to make policies efficient for public health.
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