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Results in Journal Journal of Management : Small and Medium Enterprises (SMEs): 49

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Dini Nurfadillah, Rita Yuni Mulyanti, Nurtiah Nurtiah
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 205-223; https://doi.org/10.35508/jom.v14i2.4821

Abstract:
The purpose of this study was to analyze several variables that could influence the performance of mompreneurs (women entrepreneurs) in Cibungbulang District. As for the variables in this study are multiple role conflicts, job stress and performance. This research was conducted using primary data obtained from questionnaires filled out by 83 respondents in Cibungbulang District. The analytical method used is multiple linear regression analysis. The results of this study indicate that multiple role conflicts have a negative and significant effect on performance, while job stress has a negative and insignificant effect on performance. The conclusion in this study is that multiple roles conflict and work stress simultaneously have a significant effect on the performance of mompreneurs (women entrepreneurs) in Cibungbulang District. The implications of this research for mompreneurs (women entrepreneurs) can pay attention to role conflicts regarding the division of time between business and family activities, so that they do not interfere with these two activities so that balance can be achieved, what can be done is to make a work schedule for business activities and homework. stairs. Key words: multiple role conflict, job stress, performance.
Klaasvakumok Jehezkielomi Kamuri
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 225-238; https://doi.org/10.35508/jom.v14i2.4784

Abstract:
One of the impacts caused by the Covid-19 pandemic is the limited interaction of the community in various activities, including business activities, causing Indonesia to experience a 0.1% decline in economic growth in 2020, and more than 50% of Small and Medium Enterprises have become victims. However, the limited interaction in business activities is not a major problem for the millennial generation. They have sufficient skills and knowledge in utilizing technology to carry out their business activities. The method used today is marketing through digital content which is known as digital content marketing. Many business people have started to switch to modern marketing based on digital technology because it is considered more effective and can be done in various situations and conditions, including during the Covid-19 pandemic. This study aims to examine the role of digital content marketing towards the efforts made by millennial entrepreneurs in Kupang City during the Covid-19 pandemic. The method used in this research is descriptive qualitative in order to obtain data and facts related to the research problem directly. Through the results and discussion, it was concluded that digital content marketing plays an important role in creating cost-effective promotions, increasing sales, communication media and effective and up to date marketing information. Digital content marketing plays a role in building brand awareness and consumer loyalty, being a means of developing creativity and knowledge of business actors in utilizing technology for business, and creating competitive advantages for millennial entrepreneurs in Kupang City. Keywords: Digital Content Marketing, Entrepreneurship, Millennial Generation
Berta Bekti Retnawati, Marlon Leong, Bernadeta Irmawati
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 239-255; https://doi.org/10.35508/jom.v14i1.3038

Abstract:
The economic downturn due to the pandemic requires MSMEs, including natural handicrafts to survive. The purpose of this research is to examine the conditions in the field of adaptive efforts carried out by natural handicraft MSMEs to manage the situation in the midst of a pandemic as a means of surviving in this difficult situation. In-depth interviews with natural handicraft SMEs in Semarang City, conducted on 20 business owners with random sampling method and convenience sample. MSMEs that can adapt to situations by making innovative efforts and keep up with market demands are quite resilient. Adaptability can be made through products that are made and by means of marketing using e-commerce platforms and social media to approach and expand the target market. On the other hand, MSMEs that are not ready and stuttering in the adaptation process experience difficulties in responding to the changes and challenges that exist. The number of respondents and the limited variety of types of natural handicrafts, can still be explored more widely in a larger area. Provides an overview of the existing conditions in the empirical situation, especially natural handicraft MSMEs and provides input for policy makers to hasten to accelerate efforts to keep MSMEs able to exist through the difficult situation of the Covid-19 pandemic Keywords : SMEs, Adaptive, Pandemic
Rahmawati Berlyan, Wawan Kurniawan, Indah Permata Sari
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 189-203; https://doi.org/10.35508/jom.v14i2.4752

Abstract:
XYZ is a company engaged in fabrication. Quality is very important for the company because it can affect customer satisfaction. In the production process there are still defect problems found on the top side of the structural construction and it affects the quality of the part. The failure rate on the topside product has a 5:28% percentage exceeds the standards set by the company which is 2%. Based on the percentage of defects that have been obtained, the problem can be solved by fishbone analysis and FMEA. In the first stage using CTQ which aims to identify failures that occur and determine quality characteristics. The next step after identifying the failure that occurred can be calculated DPMO and Sigma Level. After getting the DPMO value and the Sigma level, identification of the root causes of the failure occurred. The causes of problems that have been analyzed using fishbone analysis can be solved using FMEA. Keywords : DPMO, Tingkat Sigma, Fishbone analysis, FMEA
Hezron Boimau, Juita L D Bessie
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 169-187; https://doi.org/10.35508/jom.v14i2.4014

Abstract:
This study aims to find out and analyze 1) Perception of customers on the price, quality of service and customer satisfaction of GrabBike online transportation services in Kupang City; 2) impact of Price partially on Customer Satisfaction of GrabBike online transportation service in Kupang City; 3) The partial effect of Service Quality on Customer Satisfaction of GrabBike online transportation services in Kupang City; 4) The effect of Price and Quality of Service simultaneously on the Customer Satisfaction of GrabBike online transportation service customers in Kupang City. The number of samples in this study as many as 100 respondents obtained using accidental sampling techniques. The data was collected using questionnaires, interviews, and literature study. The data analysis techniques used are quantitative descriptive, multiple linear regression analysis and hypothesis testing using SPSS 16 applications. From the results of the analysis showed that: 1) Based on the results of descriptive table analysis respondents gave a very high categorized assessment of the three variables studied; 2) The price partially affects the customer satisfaction of GrabBike Kupang City; 3) the quality of service partially affects the customer satisfaction of GrabBike Kupang City; 4) The price and quality of service simultaneously have a significant impact on the customer satisfaction of GrabBike Kupang City. Based on Adjusted R2 value shows variable contribution of Price and Service Quality to Customer Satisfaction of 57.8%. While 42.2% were influenced by other variables outside the focus of this study. Keywords: Price, Quality of Service and Customer Satisfaction
Sarah Septiani, Bono Prambudi
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 153-168; https://doi.org/10.35508/jom.v14i2.4747

Abstract:
The purpose of this study is to analyze the effect of product quality and price on purchasing decisions for Oppo smartphones, empirical studies; Pesona Square Mall Depok, Depok Town Square, Margo City Depok, ITC Depok and Depok Mall. The number of respondents who were sampled was 100 people, with the sample criteria; (i). Oppo smartphone users, and (ii). ever been to Pesona Square Depok Mall, Depok Town Square, Margo City Depok, ITC Depok or Depok Mall. Sampling using nonprobability sampling technique. The method uses purposive sampling, namely the sampling technique with certain considerations, so the samples selected are people who meet the criteria mentioned above. By using the Roa Purba formula, the methods used in it include; Analysis of the validity, reliability, classical assumption test, multiple linear regression analysis, F test, t test and coefficient of determination (SPSS Version 22). The result is that Product Quality (X1) does not have a significant effect on Purchase Decisions (Y), meaning that the quality of Oppo smartphone products is not a determining factor in purchasing decisions. While the price variable (X2) has a positive and significant effect on Purchase Decision (Y), meaning that the higher the price of the Oppo smartphone, the more it will increase the purchasing decision. Keywords : Product Quality, Price, Purchase Decision
Erika Puspita Sari, Dwi Cahyono, Rendy Mirwan Aspirandi
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 133-151; https://doi.org/10.35508/jom.v14i2.4596

Abstract:
The value of the company has an important role in describing the level of public trust in a company. The purpose of this literature review is to determine the factors that affect the value of BUMN companies and how to solve them. A systematic study was carried out using a Systematic Literature Review approach in journals published from 2016 to 2020 which concluded that the value of BUMN companies in Indonesia was still low in their management capabilities. The causes of the low value of BUMN companies include 1) BUMN companies that do not pay attention to the components of intellectual capital they have, 2) excessive debt 3) Weak implementation of GCG 4) the occurrence of deviations by BUMN directors and 5) exposure and other risks. The solution to overcome this problem is that state-owned companies must create a competitive advantage so that market perceptions will increase and the company can survive in a dynamic business environment. How: 1) By utilizing all potential resources, namely human capital, physical capital, and structural capital to generate added value. 2) managing as efficiently and effectively as possible in order to generate profits as expected by investors and 3) making specific GCG practice guidelines for SOEs and 4) implementing debt policies, hedging and risk management such as financial risks, market risks and business risks . That way the company is not burdened by the weakening of the rupiah exchange rate against debt risk and is able to manage foreign currency assets. Keywords: Systematic Literature Review; Value of BUMN Companies
Yasnimar Ilyas, Kiki Amelia
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 117-131; https://doi.org/10.35508/jom.v14i2.4603

Abstract:
XYZ is a company that produces apparel accessories that has been established for more than 30 years. However, there is a problem in decreasing of employee performance that can be seen on the attendance data of the employees. So, it is necessary to conduct a research to see what factors cause a decrease in employee performance. The purpose of this research is to see the relationship and influence between Competence and Work Environment on the Employee Performance. The method in this research is multiple linear regression. The results of data analysis in this study show that Competence has a significant influence on Employee Performance. The Work Environment does not have a significant effect on employee performance. Competence and Work Environment simultaneously have a significant effect on Employee Performance. In the determinant coefficient test (R²), the influence of Competence and Work Environment on Employee Performance is quite high as many as 0.555 or 55.5%. This means that Competence and Work Environment have a contribution of 55.5% to explain the Employee Performance, while 44.5% of other variables are not discussed in this study. Based on the regression test, the variable that most affected Employee Performance was the Competency variable (X1) with a value of 0.486 (positive value). Keywords: Competence, Work Environment, Employee Performance
Miger Nomeni, Christien C. Foenay, Paulina Yuritha Amtiran
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 105-116; https://doi.org/10.35508/jom.v14i1.3782

Abstract:
The goal of a company is to achieve optimal results and profits so that the continuity of the company can be maintained. The purpose of this study was to analyze the production patterns used by the Batako Jalan Baru in minimizing additional costs. Data collection techniques used in this study are additional cost analysis techniques using interviews, observation and documentation. This research was conducted in June 2020. The results of the study using three production patterns shows that the most efficient production pattern in minimizing additional costs on the Batako Jalan Baru is a corrugated production pattern because it has the smallest additional costs. The results of this study can provide an alternative choice for companies with the aim of minimizing costs. Keywords: Analysis, Corrugated Production Patterns, Constant Production Patterns, Moderate Production Patterns.
Yosefina K.I.D.D Dhae
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 87-103; https://doi.org/10.35508/jom.v14i1.3815

Abstract:
This research aims to present the results of the study about the information management practice through conducting an Information Audit (IA). The research was conducted at Language Centre of Nusa Cendana University in Kupang – East Nusa Tenggara. The information audit was conducted to examine (1) the existing information resources available to the staf of Language Centre and (2) to find out the information problems faced by the staf in the Language Centre.Case study research methodology was applied with document analysis, questionnaire and interviews were used for data collection. All data were analysed manually, where data from questionnaire was generated directly to Microsft Excel to create a list of information resources. Further, Thematic analysis method was used to analyse the interview data to find general themes of information problem. Study found that documents, websites,and information system were the information resources used by the staf. While, People, Timeliness, and Technology were the main information problems faced by the staf. This study recommended that Language Centre must create an information policy, conduct a digital literacy or computer training for the employees to improve their performance in using technology and create an integrated information system. It is also important that university can also conducting information audit for whole units, faculties in Undana in order to create a general information policy for university to have a better information management practice as well as to help the university to achieve its strategic goals. Keywords: Information Management, Information Audit, Information Resources, Case Study, Information problems.
Dede Hertina, Mohamad Bayu Herdiawan Hidayat, Fika Deningtyas
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 77-86; https://doi.org/10.35508/jom.v14i1.3798

Abstract:
This study aims to determine the effect of Capital Structure, Profitability, Company Size on the Performance of the cigarette sub-sector companies listed on the IDX in 2014-2018. This research uses descriptive and verification methods with regression analysis tools and the coefficient of determination. The results of data processing analysis of the coefficient of determination obtained a fairly strong and unidirectional closeness of the relationship between the independent variable and the dependent variable and has a determination coefficient value of 47.91%. The results of testing the F test hypothesis indicate that the Capital Structure, Profitability and Company Size simultaneously have a significant effect on company Performance. Hypothesis testing using t test shows that Capital Structure has no significant effect on company Performance. Profitability has a significant effect on company Performance and Company Size has a significant effect on company Performance. Keywords: Capital Structure, Profitability, Company Size, Company Performance
Antonio E.L. Nyoko, Anthonia Debora Dila Semuel
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 63-76; https://doi.org/10.35508/jom.v14i1.3857

Abstract:
The development of information technology and the internet is currently developing very widely. This greatly affects the lifestyle of most humans at this time. The internet is an important part of everyday life in terms of accessing existing social media. Changes also occur in WOM (Word Of Mouth) communication. Through e-WOM communication, WOM behavior in social media, consumers can obtain information and exchange opinions about products and services. The purpose of this research is to investigate the effect of e-WOM in social media Facebook towards Purchasing Decision on Muca Cafe Kupang. The variables in this study are the independent variable; e-WOM (Intensity, Valence of Opinion, Content) and the dependent variable; Purchasing Decision. The population in this study were consumers who befriended in social media Facebook with Muca Cafe, with a sample of 100 respondents conducted by purposive sampling method. Data collection techniques in this study using the questionnaire method. The instruments were applied Validity Test, Reliability Test, Classic Assumption Test, and Hypothesis Testing using t-Test and F Test. Data analysis techniques used Descriptive Statistics, Multiple Linear Regression, and Coefficient of Determination. The result of this study indicates e-WOM through social media Facebook has a significant effect on Purchasing Decision. Thus, Muca Café should optimize its social media Facebook to attract many consumers. Keywords: Content, Electronic Word Of Mouth, Intensity, Purchasing Decisions, Valence of Opinion
Maria Goreti Hengo, Wehelmina M Ndoen, Paulina Yuritha Amtiran
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 47-61; https://doi.org/10.35508/jom.v14i1.3758

Abstract:
This study aimed to analyze the impact of Materialism, Self-Control and Motivation on the Behavior of Family Financial Management in East Penfui Village, Center Kupang District, Kupang Regency. This type of research used survey method, with a qualitative description approach. Data collection techniques used in the form of observation, questionnaires and interviews. The population in this study was the residents of Dusun 1 East Penfui Village with the total of 318 families (KK). The sample of research using purposive sampling and Slovin formula. The sample of research taken as many as 76 respondents. The results of this study indicated that Materialism, Self-Control and Motivation behave well to the Financial Management of families in the Dusun 1 East Penfui Village. Keywords : Materialism, Self-Control, Motivation, Financial Management Behavior
Marsya Omega Nailius, Elly Lay, Leony M Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 33-45; https://doi.org/10.35508/jom.v14i1.3883

Abstract:
This research was conducted at KSP CU Serviam Kupang with the object of research are the KSP CU Serviam Kupang employees. This research is an associative research which provides an explanation of the causal relationship between variables based on two types of data, namely primary data and secondary data. Data collection was carried out using questionnaires, interviews and observation techniques. The sample in this study amounted to 67 people. The purpose of this study are (1) To analyze and describe Employee Morale, Organizational Commitment and Organizational Citizenship Behavior of KSP CU Serviam employees, (2) To analyze and describe the influence of Employees Morale on Organizational Citizenship Behavior of KSP CU Serviam employees, (3) To analyze and describe describe the effect of Organizational Commitment on Organizational Citizenship Behavior of KSP CU Serviam employees, (4) To analyze and describe the influence of Employees Morale and Organizational Commitment to Organizational Citizenship Behavior of KSP CU Serviam employees. Data analysis used descriptive statistical analysis techniques, inferential statistical analysis, multiple linear regression analysis, t test and F test. The results showed that (1) Employees Morale partially had a positive and significant effect on Organizational Citizenship Behavior in KSP CU Serviam Kupang, (2) Organizational Commitment partially had a positive and significant effect on Organizational Citizenship Behavior of KSP CU Serviam Kupang, (3) Employees Morale and Organizational Commitment simultaneously have a positive and significant effect on Organizational Citizenship Behavior of the KSP CU Serviam Kupang. Thus the company must continue to improve and pay attention to Employee Morale and Organizational Commitment in the company so that employees are always eager to work for the achievement of company goals. Keywords : Employee Morale, Organizational Commitment, Organizational Citizenship Behavior.
Febriyanti Amol
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 17-31; https://doi.org/10.35508/jom.v14i1.3907

Abstract:
The objective of this reaserch is to know and analyze impact of e-procurement on transparancy and accountability strategies for the budget absrorption of goods/services in NTB. The population and sample in this study is the users from all instance in NTB that using e-procurement (specifically e-purchasing based on e-catalogue). In this study did not use samples because all participants became respondents, 30 respondents. The analysis technique is using Multiple Regression Model - Moderated Regression Analysis. The results is the strategy of transparency and accountability has no significant on the absorption of goods/services procurement budgets in NTB. Not only that, E-procurement also can not moderate the transparancy and accountability strategy for the budget absrorption of goods/services in NTB. Keywords: Electronic Procurement, Transparancy, Accountability, Budget Absorption of Goods/Sevices
Juita Lubrina Domina Bessie, Yuliana Olandina Soares
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 1-15; https://doi.org/10.35508/jom.v14i1.3675

Abstract:
This study aims to analyze the development strategy of Cultural Tourism Object Benteng Makes in Belu Regency. The samples were 30 respondents who gained by using purposive sampling technique. Data analysis using SWOT. The results showed that based on Grand Strategy Matrix, the Cultural Tourism Object of Benteng Makes is in quadrant I which means it supports the strategy aggressively and also the strategy of SO (Strength Opportunities) as a priority strategy. The development strategy for Benteng Makes as a Cultural Tourism Object needs to be considered from various aspects of development such as tourists, adequate accessibility, attractions or tourism objects, service facilities around tourist objects, information and promotion as well as institutions in terms of quality human resources. Suggestions in this research are the need to provide facilities at the Cultural Tourism Object of Benteng Makes which is still lacking, the cooperation with related parties in order to maintain and preserve tourism objects, promote tourism objects to be better known and visited, as well as synergy with the Regional Government and Academics in terms of providing quality human resources in the tourism sector. Keywords: Development Strategy, Cultural Tourism, SWOT
Asnat C Bani Bili, R E H Riwumanu, Ari Data
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 355-366; https://doi.org/10.35508/jom.v13i3.3313

Abstract:
Inventory is a large asset owned by the company. Large investments invested in the form of inventory willcause problems related to the cost of organizing where the cost will increase the warehouse costs. Inventoryis very vulnerable to damage, theft, and misappropriation. The inventory accounting system plays animportant role in the arrangement of avoiding the repatriation of the company's wealth, especiallyinventory. Proper and correct accounting treatment of inventory is absolutely necessary. This is becausethe inventory post has a considerable influence in the financial statements, which is in the balance sheetand in determining the price of inventory in the income statement. The problem in the research is how todesign good documents, records, and procedures related to the inventory accounting system ofmerchandise at Usaha Dagang Li Jaya Kupang and how the internal control system prevent the multipositions, mis-recording, and possible misappropriation of inventory of at Usaha Dagang Li JayaKupang. The results showed that the inventory accounting information system at UD. Li Jaya hasweaknesses in terms of inventory recording undone because of the limited educational background of theexisting workforce and in terms of its internal controls that have not been effective. The obstacles faced byUD. Li Jaya Kupang is the absence of computerized administration in the recording system, so that isno recording at all in the warehouse section. The inventory accounting information system at UD LiJaya Kupang must have its own recording administration, so that employees do not record bythemshelves. Keywords : Inventory, Intenal Control, Inventory Accounting Information System
Umbu T W Pariangu
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 307-325; https://doi.org/10.35508/jom.v13i3.3310

Abstract:
This research seeks to see and decrypt the extent to which the implementation of coastal communityempowerment programs in Kupang regency has an impact on community empowerment and welfare.Based on the variables of planning, implementation, utilization of programs and monitoring andevaluation, resulting in the findings that support for PEMP program is moderate. The obstacles tothe implementation of PEMP are the lack of community resources in the implementation of theprogram and the lack of effectiveness in the technical program manager performance. This hasimplications for the weak impact of PEMP program policy in a broader way for the economy andcommunity empowerment of Kupang Regency. Keywords: Policy Implementation, Community Empowerment
Raimundus Ivan Naisoko, Christien C Foenay, Antonio E L Nyoko
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 341-353; https://doi.org/10.35508/jom.v13i3.3312

Abstract:
The purpose of this study is to analyze the determination of production volume to maximize profits.This research is a quantitative research. Data analysis techniques are Forecasting and LinearProgramming (Simplex Method). The result of analysis concluded that the production volume usingLinear Programming simplex method obtained in 2019 should produce as many as 405,792,000molten chocolate bread per year and by 2020 should produce as many as 4,107,480 molten chocolatebread per year for earning maximum profit. Meanwhile, the Forecasting result is to produce 4 typesof bread as many as 6,308,240 breads in 2019 and 6,365,560 breads in 2020. In terms of profitoptimization then calculation using Linear Programming is better however considering the marketingaspect where consumers require a variety of bread flavors then calculation using forecasting method ismore recommended. Keywords: Forecasting, Linear Programming, Optimization, Volume Production
Yohanes M M Taek Bete, Ni Putu Nursiani, Wehelmina M Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 271-284; https://doi.org/10.35508/jom.v13i3.3307

Abstract:
This research will focus on the controlling of raw materials supply to expedite the production process.This study aims to determine and analyze the optimization of raw material supplies in the Dwi JayaBakery Kupang. The method used in this study is the EOQ (economic order quantity), Safety Stock,Re-order Point methods. The instruments used in this study were interviews, literature studies, anddocumentation. The results showed that, in ordering raw materials, Dwi Jaya Bakery still usesconventional calculations where by predicting the amount of raw materials replenishment if there isonly a small amount of supplies, and also has not applied safety stock and ROP optimally, so thatsometimes raw materials in the warehouse were lack of inventory, it indirectly affect profits from DwiJaya Bakery and which results in delays in ordering so that it can disrupt the production process. Keywords: Optimization of Raw Material Inventory, Production Process, EOQ (Economic OrderQuantity
Susanti Oktafiani Tana, Juita L D Bessie
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 255-270; https://doi.org/10.35508/jom.v13i3.3306

Abstract:
This study aims to a) Knowing and analyze customer perceptions of lifestyle, service quality andpurchasing decisions at X2 Family Resto and Karaoke Kupang. b) Knowing and analyze theinfluence of lifestyle and service quality partially on customers purchasing decisions at X2 FamilyResto and Karaoke Kupang. c) Knowing and analyze the influence of lifestyle and service qualitysimultaneously on customer purchasing decisions at X2 Family Resto and Karaoke Kupang. Thepopulation in this study are all customers who have visited and used services of the X2 FamilyResto and Karaoke Kupang. Samples taken as many as 100 respondents using accidental samplingtechnique. The analysis tecnique used is Quantitative Descriptive Analysis and multiple regression(R2). Based on the results of descriptive analysis shows customer perceptions of lifestyle and servicequality included in the satisfied category. In this study the regression equation was obtained: Y =1,620 + 0,264 X1 + 0,725 X2. If seen from the score scale, then the lifestyle variable equal is 4,27and the highest of the service quality variable is 4,29. Based on the analysis of statistical data, theresults of the t test show that the two independent variables have a significant effect on the variable.F test results show that simultaneosly the independent variable significantly influences theindependent variable. The R square adjust value of 0.782 shows that 78.2% of the purchase decisionvariable is influenced by the independent variable in the regression equation while the remaining21.8% is influenced by the variables not discussed in this study. It is recommended for X2 FamilyResto and Karaoke Kupang to add market segments and product development, which is not only foradolescents (Students) but also added to the adult market segmen and further researchers areexpected to add other aspects such as place, promotion, atmosfer, service, brand awareness,andbrand image. Keywords: Lifestyle, Service Quality and Purchasing decisions
Erika Feronika Br Simanungkalit
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 327-340; https://doi.org/10.35508/jom.v13i3.3311

Abstract:
This study aims to determine the effect of inflation on economic growth in Indonesia since 1983-2014.The analysis used in this research is descriptive analysis and econometric analysis. Econometricanalysis in this study uses simple linear regression with the Ordinary Least Squre (OLS) method.The results showed that the independent variable influencing the dependent variable was proven fromthe probability value (F-statistic) smaller than α = 5%. T Test results show that the Inflation variableinfluences Economic Growth with a probability value smaller than α = 5%. The results of thecoefficient of determination test indicate that the dependent variable can be explained by theindependent variable by 74.7588% and the remaining 25.2412% is explained by other variablesoutside the model. Keywords : Economic Growth, Inflation & Ordinary Least Squre (OLS)
Karolus Belmo, Marianus Saldanha Neno
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 285-298; https://doi.org/10.35508/jom.v13i3.3308

Abstract:
Cost-volume-profit analysis is often simply described as a break even analysis. However, companiesshould also be aware that break even analysis is a key of cost-volume-profit analysis. Researchers chosePabrik Tahu Pink Jaya in Oebufu Kupang as the research location. Researchers got information aboutproblems in location was the production process. The owner doesn't count all the costs of production insetting the cost of goods sold so that profit could not reach target. The objectives of the research are (a)to find out how many units should be sold at the break even point level; (b) to find out how manyrupiahs are at the break even point level; and (c) to find out how many units must be sold to reach theprofit target. Based on the results of research, conclusions consist of (a) the number of units sold out atthe break even point level is 21,185 boards; (b) the amount of rupiah at the break even point level is Rp.794,448,433, -; and (c) the number of units sold out to achieve the profit target were 17,980 boards withsales of Rp. 674,250,000, - Keywords: Cost-Volume-Profit Analysis, and Profit Planning
Gloryna Y Klau, Struce Andriyani, Frans Gana
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 299-306; https://doi.org/10.35508/jom.v13i3.3309

Abstract:
The research was conducted at PT. BPR TLM Kupang City with the object of research are employeesof PT. BPR TLM Kupang City. The problem in this research is how the transformasional leadershipstyle, motivation and employee performance of PT. BPR TLM Kupang City, whether there is aninfluence of transformational leadership style and motivation on employee performance of PT. BPRTLM Kupang City. This research is an associative research which provides an explanation of thecausal relationship between variables based on two types of data. The results showed thattransformational leadership style and motivation has a positive and significant effect on employeeperformance PT. BPR TLM Kupang City. Thus the company must continue to improve and payattention to the transformational leadership style and motivation in the company so that employeesare always competent and disciplined at work ultimately employees can provide their best abilities toachieve company goals. Keywords: Transformational Leadership Style, Motivation, Employee Performance
Cicilia Apriliana Tungga
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 135-148; https://doi.org/10.35508/jom.v12i2.2685

Abstract:
This research aims to analyze the level of the importance and the performance of the implementation of factors that determine the successful inventory of assets in Rote Ndao Regency. Importance Performance Analysis (IPA) is used as an analysis tool to process research data. The results showed that asset inventory has not been fully optimal. This can be seen from the results of data analysis that is unbalancing between interest and performance levels. There are 4 inventory factors that are priority to improve performance, namely: regional asset logging activities in Rote Ndao District Government, improvement of updated data base, implementation of regional asset census to get correct and accurate asset data, and information technology capabilities and completeness of infrastructure facilities in the office supported by HR capabilities Keywords: inventory of regional assets , local government, Importance Performance Analysis (IPA)
Aloysius Pansewidi, Ronald P C Fanggidae, Reyner F Makatita
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 179-190; https://doi.org/10.35508/jom.v12i2.2691

Abstract:
The purpose of this study is to analyze the level and the type of damage in the production process CV.Bilo Datang and the solutions of quality control are carried out. The method used in this research is quantitative descriptive analysis method using Pareto diagram analysis tools and Cause-effect diagrams. The results of the study showed that the quality control conducted by the company was less than optimal, especially in controlling for half defective products. This is due to several things such as lack of employee skills and maintenance of machinery and equipment that is less than the maximum resulting in the product being half defective. Although in the amount of damage is greater than half defective products but there are also products damaged due to pest attack on wood. The solution provided by the researcher is also appropriate to the stage of the damage that occurred. Keywords: Product Quality Control, Level of damage and Type of damage
Benediktus L V Bataona, Antonio E L Nyoko, Ni Putu Nursiani
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 225-237; https://doi.org/10.35508/jom.v12i2.2695

Abstract:
The purpose of this study is to determine the average customer arrival level and average service level at the Hyperstore Supermarket and analyze the queuing system by optimizing the number of cashiers that must be set at the Hyperstore Supermarket. The results showed that the queuing model used at the Hyperstore Supermarket is Multi Channel Single Phase by applying the First Come First Serve (FCFS) queuing discipline. The average service level at the Hyperstore Supermarket is 146 people/hour. The current number of lines opened at the Hyperstore Supermarket is 6 cashiers. However, 6 cashier lines are excess even though 3 cashier lines are sufficient. Queue system analysis shows that the optimal number of cashier lines which is 1 cashier line open at 3:00 pm to 4:00, 2 cashier lines open at 16:00 to 19:00 and 3 cashiers lines opened at 19:00 to 20:00 Keywords: Queue Theory, Multiple Line Queue Model, Cashier, Service Optimization
Bastianus Jawa, Paulina Y Amtiran, Wehelmina M Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12; https://doi.org/10.35508/jom.v12i2.2690

Abstract:
This research was conducted at the Batako Ribas Batako in Kupang Regency. The purpose of this study was to determine the break-even point of production volume in a unit of brick products. The data used in this study are primary data which are production data for 2015-2019. The method used in this research is quantitative descriptive. The data analysis technique used in this study in this study is the break-even analysis. The results of this study are that brak-even analysis is still affective in increasing production volume because of the results of research and discussion found that increasing production volume can also increase revenue and profits for the company. The conclusion of this study is the Break-Even Point shown that the highest of batako products is in 2017, because in that year the production costs incurred were lower than the last two years. While the hignest profit rate is occurred in 2018 because the volume of the production is increased and the selling price is also increased. Keywords: Analysis, Profit, Production, Break Even Point, Production Volume
Christin Anggy Venny Saba, Tarsusius Timuneno, Merlyn Kurniawati
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 191-202; https://doi.org/10.35508/jom.v12i2.2692

Abstract:
This study entitled "The Effect of Compensation, and Work Environment on employee performance in CV. Auto Nusa Abadi ". The purpose of this study was to determine the the effect of compensation and work environment on employee performance at CV. Auto Nusa Abadi. The approach used by researchers is a quantitative approach. The sample contained in the study were 33 respondents. The analysis technique used is the instrument test, classic assumption test, multiple regression test, coefficient of determination test, t test and f test. The results of the coefficient of determination test show that the Adjusted R Square coefficient of 0.811 means that after conducting research, it is known that 81.11% compensation and work environment affect employee performance, while the remaining 18.89% is influenced by other variables not explained in this research. The test results partially compensation and work environment variables have a significant effect on employee performance. Simultaneous test results of compensation and work environment variables influence the decision to become a customer at CV. Auto Nusa Abadi. Keyword: Compensation, Work Environment, performance
Debryana Y Salean, Chandy M Henukh
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 215-223; https://doi.org/10.35508/jom.v12i2.2694

Abstract:
The purpose of this study is to analyze the implications of the Corporate Social Responsibility program of Indonesian Reserve Bank on community empowerment in the Sehati and Noetnana clusters of Fatukoa Village, Kupang City. This study uses a qualitative descriptive approach. In this study use SWOT analysis includes efforts to identify strengths, weaknesses, opportunities, and threats that determine company performance. The results from the SWOT analysis that the implementation of cluster development towards community empowerment showed that the cluster had more dominant strengths and opportunities so that it had a positive impact on cluster development, especially the empowerment of the community members of the cluster. Keyword :Klaster Sehati, Klaster Noetnana, CSR (Corporate Social Responsibility)
Paulina Y Amtiran, Aldarine Molidya
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12; https://doi.org/10.35508/jom.v12i2.2693

Abstract:
According to Law Number 17 of 2003 concerning State Finance, the President as the Head of Government holds the power to manage state finances as part of government power and power over the management of state finances is used to achieve state goals. However, to assist the Head of Government's duties, this power is delegated to the Minister of Finance, the Minister / head of the institution as the Budget User / Property User of the state ministries / institutions he leads and to the governor / regent / mayor as the head of the regional government.Financial management stages consist of planning, implementation, administration, reporting, accountability and supervision. Everything has been regulated in Law No.17 of 2003 on State Finance. In Law Number 17 of 2003 concerning State Finance, particularly articles 1 and 2, it is explained that what is meant by State Finance is all the rights and obligations of the state that can be valued in money, as well as everything in the form of money or in the form of goods that can be made state property related to the implementation of these rights and obligations. Keywords: Management Of State Finances, Rights And Obligations
Yuventus K K Finistyawan, Juita L D Bessie
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12; https://doi.org/10.35508/jom.v12i2.2686

Abstract:
This research aims to determine the effect of service quality on customer satisfaction of Betun Mandiri Express (BME) Car Travel. The independent variable in this study is the dimension of service quality consisting of physical evidence, reliability, responsiveness, assurance, and empathy, while the dependent variable is customer satisfaction. The number of samples is 99 respondents who ever using BME Car Travel services more than twice. Samples were gained using accidental sampling technique. Data were collected using questionnaires, interviews, observations, and literature studies. Data analysis techniques used are quantitative descriptive, multiple linear regression analysis and hypothesis testing using the Software SPSS 24. Descriptive Analysis's results show that overall, the respondents gave a categorized perception assessment both for the five dimensions of Service Quality and Satisfaction of using BME Travel. From the results of Multiple Linear Regression Analysis found the mathematical equation: Y = 2.537 + 0.174X1 + 0.158 X2 + 0.185 X3 + 0.146 X4 + 0.196 X5.Both the F Test and t Test results show that simultaneously and partially the five dimensions of Service Quality have a significant effect on customer satisfaction. However, based on the value of Adjusted R2 shows the contribution of the variable Service Quality to Customer Satisfaction is only 32.2%. While 67.8% is influenced by other variables outside the focus of this study. These variables are price and promotion which can be considered for further researchers besides service quality. Keywords: Tangibles, Reliability, Responsiveness, Assurance, and Empathy and Customer Satisfaction
Peter Garlans Sina
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 239-254; https://doi.org/10.35508/jom.v12i2.2697

Abstract:
Covid-19 Pandemic which occurred in early 2020 has resulted in economic decline in Indonesia and the government also urges the public for a health protocol. The after effect is that MSMEs go bankrupt and there is a work termination so that more and more household economies experience life difficulties. There have been some assistances provided by the Government, but they have not been maximally increased the household economy until the new normal era. However, this condition must still be carried out in a management of all household resources which one of them is household finance and also the improvement of new skills. Keywords : Household Economic, Health Protocol, Covid-19
Indriyani Kusumawati, Sri Hartono, Eny Kustiyah
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 19-29; https://doi.org/10.35508/jom.v11i1.2315

Abstract:
A purchasing decision is a process of taking an opinion when making a product purchase. Thisresearch aims to know the simultaneous and partial relationships among Simplicity, Trust andRisk Perception to Purchasing Decisions of the OVO digital wallet users in Surakarta. The methodof research is quantitative descriptive research design. The sampling technique is the purposivesampling method. Data was taken directly using a questionnaire of 100 respondents. The analyticalmethods used in the study is Multiple Linear Regression Analyses. The results showed thatSimplicity, Trust and Risk Perception variables simultaneously & significantly impact onPurchasing Decision. Partially, Simplicity and Trust have positive and significant influence toPurchasing Decision while Risk Perception has no significant effect.Keywords: Simplicity, Trust, Risk Perception, Purchasing Decision
Cindy Claudia F M Djara, Rolland E Fanggidae, Ni Putu Nursiani
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 117-134; https://doi.org/10.35508/jom.v11i1.2322

Abstract:
This research was conducted at the Head Office of PT. NTT Regional Development Bank. Thepurpose of this study was to determine the effect of Emotional Intelligence and Spiritual Intelligenceon Student Performance at the Head Office of PT. NTT Regional Development Bank. The dataanalysis technique used in this study is by conducting multiple regression tests. The results of thisstudy partially Emotional Intelligence has a positive and significant influence on employeeperformance at the Head Office of PT. The NTT Regional Development Bank and SpiritualIntelligence has not significant influence on employee performance at the Head Office of PT. NTTRegional Development Bank. Simultaneously Emotional Intelligence and Spiritual Intelligencehave a positive but significant influence on employee performance at the Head Office of PT. NTTRegional Development Bank. Emotional intelligence and spiritual influence, employee performancebut small. contributionTherefore the need to pay attention to management factors that can affectother dissimilar employee performance Keywords: Emotional Intelligence, Spiritual Intelligence and Performance
Made N D Andayana
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 31-47; https://doi.org/10.35508/jom.v11i1.2316

Abstract:
Higher education management refers to the five pillars of quality, autonomy, accountability,accreditation and evaluation (Dirjen Dikti, 1990), the ultimate goal of continuous qualityimprovement. Management improve the quality of higher education is defined as a professionalpublic service that is run and directed as much as possible to provide services that are in accordancewith the standards or more. In an effort to find out customer satisfaction in this case is the alumni ofthe Undana FISIP State Administration Study Program on service quality as measured by theinfluence of Alumni Satisfaction on Administrative Services, Academic Services and StudentFacility Services. According to the results of this study, adequate administrative services, adequateacademic services and unsatisfactory facility services. The relationship of simple correlation andshows the relationship between administrative services with academic services to the satisfaction ofalumni classified as moderate or quite satisfying alumni. Suggestions from the research team,services that are categorized as providing administrative and academic satisfaction to be maintainedand continue to be even better and improved, while our facility services the research team hopes toget special attention from the institution. Keywords: Alumni Satisfaction, Administrative Services, Academic Services, Student FacilityServices
Apriana H J Fanggidae
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 99-115; https://doi.org/10.35508/jom.v11i1.2321

Abstract:
The fundamental issue of every entrepreneur in Kupang is limited in its own capital, low labourskills, accounting and poor business management, lack of understanding of optimal inventories,limited market share, very limited business network and access to banking funding resources. Thereare a variety of reasons why it can happen: small businesses are not burdened by the demands ofshareholders who always want to dictate the management of business run, family members want tosacrifice short-term profits to gain long-term benefits, the level of flexibility of entrepreneurial torespond to challenges and opportunities without many obstacles, entrepreneurial can also convey animage of stability and provide continuity for customers Keywords : Management, Enterprenuership
Debi Anastasia Manggoa, Markus Bunga, Ronald P C Fanggidae
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 1-18; https://doi.org/10.35508/jom.v11i1.2314

Abstract:
This study aims to analyze the influence of the Marketing Mix (Product, Price, Place, Promotion, People, Process, and Physical Evidence) on the Consumer Purchasing Decisions. The method used in this study is a quantitative method that is done through the stages of data collection, interpretation of data and appearance of results. Data collection techniques in this study are to use questionnaires. The population in this study was all people domiciled in Kupang City who had used online taxi bike of GrabBike. The technique sampling in this study using Non Probability Sampling with the method of Accidental Sampling, the sample used was 100 respondents .This research uses multiple linear regression analysis. The results show that the Product has a significant influence on the Consumer Purchasing Decisions, the Price has a significant influence on the Consumer Purchasing Decisions, the Place has no influence on the Consumer Purchasing Decisions, the Promotion has no influence on the Consumer Purchasing Decisions, the People has no influence on the Consumer Purchasing Decisions, the Process has a significant influence on the Consumer Purchasing Decisions, and the Physical Evidence has a significant influence on the Consumer Purchasing Decisions. The simultaneous test results in this study revealed that all Marketing Mix variables affect the Consumer Purchasing Decisions. Keywords : Marketing Mix (Product, Price, Place, Promotion, People, Process, Physical Evidence) and Consumer Purchasing Decisions
Ephivania Eunike Foenay, Rolland E Fanggidae, Wehelmina Mariana Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 83-97; https://doi.org/10.35508/jom.v11i1.2320

Abstract:
This study aims to determine the influence of reward on job satisfaction in PDAM Tirta Lontar,Kupang Regency. The method used in this study is a survey method with a quantitative approach.The sample in this study was taken using simple random sampling technique with Slovin method bytaking 67 respondents from the entire population. Primary data obtained by questionnaire filleddirectly by the respondent. The results of this study indicate that the reward is positive and significantwith a coefficient of 1.095 and a significance level of 0.000 < 0.05. Keywords: Job Satisfaction, Reward
Astin Naomi Saekoko, Antonio E L Nyoko, Ronald P C Fanggidae
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 49-64; https://doi.org/10.35508/jom.v11i1.2318

Abstract:
This study aims to determine the factors that influence consumer behavior in purchasing Xiaomismartphones. The sample in this study amounted 100 respondents taken using a purposivesampling technique. This study uses a qualitative approach, which takes the object of research at theUniversity of Nusa Cendana. Data collection is done by the method of observation, interviews andquestionnaires. The results found that Psychology and Personal variables were the most influencevariables for consumers in purchasing Xiaomi smartphones. While the indicator "Has GoodQuality" is the biggest reason consumers decide to buy a Xiaomi smartphone. Keywords: Culture, Social, Personal, Psychology
Maria Euphrasia Dandung, Paulina Yuritha Amtiran, Marselina Ratu
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 65-82; https://doi.org/10.35508/jom.v11i1.2319

Abstract:
The performance of conventional banking and sharia banking had a major role for the economy inIndonesia when the global economic crisis was 2008. The crisis that occurred in the United Statesaffected the development of banking performance in Indonesia. The research aims to determine thecomparison of financial performance of Sharia banks and conventional banks before, during, andafter the global economic crisis of 2008. Samples in this study were 3 conventional banks and 3sharia banks. Sampling technique is the purposive sampling method, which the criteria are basedon the banking financial report in the year of 2007-2009. The analytical methods in this study usefinancial ratios and the indicators are Adequacy Ratio (CAR), Return On Assets (ROA), Loan toDeposit Ratio (LDR), Operating Load/Operating Income (BOPO) and Non Performing Loan(NPL). The results of this study showed that conventional banking performance was more effectivethan sharia banking before, during and after the economic crisis of 2008. Keywords: Financial Performance, Conventional Banking, Sharia Banking, Financial Ratios.
Clarce Sarliana Maak
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 261-281; https://doi.org/10.35508/jom.v10i3.1995

Abstract:
The implementation of the ethics in a state-owned institution becomes an attention that attract the public services sectors a specially in tax services sector. The flare of news in media about the fraudulence ethic as a result of tax evasion and the untehical information about the tax collector, built up a phenomenon and wrong assumptions about the tax notably the tax collector. Through the phenomenon,so the purposes of this research is to find out how far the department of local revenue of Kupang city that operate in the sector of public services especially the tax services, in responding and overcome ethical issues that happen in the office of the tax collector. This research uses the descriptive research with qualitative approach. The Data were collected through observation, interview, documents collecting and related report. The result of this research shows the tendency of ethical in office mostly determined by the impact of policy and leadership factors. For more, this research contribute with new propositions and could be tested in upcoming research. Keywords : Ethics, Policy, Ethics Violation, Work Performance, Individual and Organization.
Donar W Selan, Juita L D Bessie
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 375-393; https://doi.org/10.35508/jom.v10i3.2003

Abstract:
More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy. Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.
Christin Dwi Cahyani Rini, Leony M Ndoen, Struce Andriyani
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 361-373; https://doi.org/10.35508/jom.v10i3.2002

Abstract:
This research was conducted at PT. Pos Indonesia Kupang Branch. The problem in this research is, "Does the organizational culture affect the performance of employees at PT. Pos Indonesia Kupang Branch "," Does financial compensation indirectly affect the performance of employees at PT. Pos Indonesia Branch Kupang ", and" Does the organizational culture and financial compensation indirectly simultaneously affect the performance of employees at PT. Pos Indonesia Kupang Branch? ". The results of the research show that the Organizational Culture owned by employees of PT. Pos Indonesia Kupang Branch, which consists of 7 (seven) indicators, namely adaptability, autonomy, cooperation, creativity, equality, honesty, rationality has a positive influence on the performance of employees at PT. Pos Indonesia Kupang Branch. Indirect financial compensation owned by employees of PT. Pos Indoensia Kupang Branch, which consists of 3 (three) indicators, namely security and welfare, payment of wages for not working, and services for workers have a positive influence on the performance of employees at PT. Pos Indonesia Kupang Branch. Thus, the company needs to maintain and improve the organizational culture and financial compensation is not directly appropriate so that employee performance will increase. When employee performance increases, the organization can achieve its goals and objectives well. Keywords: organizational culture, indirect financial compensation, and employee performance
Febyana Wolla, Christien C Foenay, Tarsisius Timuneno
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 311-325; https://doi.org/10.35508/jom.v10i3.1999

Abstract:
The purpose of this research is to know the performance of queue service and to find solutions to overcoming queues at Liliba gas station. This study using the observation method. Based on the observation data obtained and then set up a calculation of the observed system. The data analysis method uses multiple line queue models (Single Channel – Multi Phase). Data in the analysis is descriptively quantitative and qualitative. The results derived from such calculations are noticeable that there is a queue in the afternoon. So that the solution is given that in the period of busy time or at the time there is a long queue, companies should divert motorcycle customers to the car line if on the car line there is no queue, so it can improve efficiency of service at Liliba gas station. Keywords : Queueing Theory, Queueing Model
Margaretha Dadi Lado, Ronald P C Fanggidae, Tarsisius Timuneno
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 283-297; https://doi.org/10.35508/jom.v10i3.1996

Abstract:
The research method is an associative method that uses questionnaires as a data collection tool that is distributed throughout the respondents. The population in the study were all employees. The number of samples taken was 35 respondents. As for analyzing and calculating the overall effect of the independent variable Situational Leadership Style on the dependent variable Employee Productivity that is processed using a computer program SPSS for Window. The results of Simple Linear Regression analysis show that the hypothesis testing proves that the Situational Leadership Style variable has a positive and significant effect on Employee Productivity in PDAM Kota Kupang, it means the higher the Situational Leadership Style, the higher Employee Productivity. Keywords: Situational Leadership Style, Employee Productivity
Marianus S Neno
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 347-360; https://doi.org/10.35508/jom.v10i3.2001

Abstract:
Culture organization is a batch of key characteristic which is respected by an organization. Those key characteristics formed a “communal meaning” to become the genuine of the organization (Robbins: 2008). The main goal of this thesys is to know how the cultural organization’s of “Credit Union Kasih Sejahtera Atambua”. The analysis of methode which is used here is Descriptive Statistic Analysis. The datas collected by spreading quistioners to the respondents. Those data which is collected will be proccess by some phases, editing, coding, scoring, and tabulating. Those datas will be analysed by using mean. The result of analysis shows an illustration that “Credit Union Kasih Sejahtera Atambua” has cultural creativity, initiative, carefullness, innovative and spirit of group working. The main problem which is must to be noticed is discipline of the workers. Besides, the courage, patience, sensitivity, and motivation of the workers must be noticed too. Keyword : Cultural Organization
Febi Adriani Balu, Ronald P C Fanggidae, Paulina Yuritha Amtiran
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 327-345; https://doi.org/10.35508/jom.v10i3.2000

Abstract:
This study aims to analyze the supporting and inhibiting factors for the development of Oesapa Beach attractions in Kupang City. This type of research is qualitative research using qualitative descriptive research methods. Data sources consist of primary data obtained through observation and interviews; and secondary data sources come from records, interview results and documents from relevant agencies in the study. The results of the study show that the factors that support the development of Oesapa Beach attractions are: (1) Tourist attraction, is anything that has a unique, easy, and value in the form of natural diversity, culture, and man-made results that are targeted or tourist visits; (2) Visitors, are someone who visits a tourist area with the aim of having fun and spending less time, energy and money in less than 24 hours. While the inhibiting factors for the development of Oesapa Beach attractions are: (1) Accessibility, is the degree of ease achieved by a person towards an object, service or environment; (2) Promotion is an effort to offer products or services with the aim of attracting consumers to buy or consume them; (3) Human Resources (HR), namely the workforce involved in tourism is still inadequate and professional; and (4) Funds, is one of the benchmarks for the progress of the development of sustainable tourism objects. Oesapa Beach has a tourist attraction in the form of beautiful and natural scenery, lopo-lopo lined on the beach, and lined with cafes with colorful tents and unique and different cafe designs. In addition to the tourist attraction, visitors who are increasingly busy visiting this tourist attraction become a supporting factor for tourism objects can be developed. Keywords: Analysis, Obstacle Factors, Supporting Factors, Tourism
Maria Yalinta Ena, Antonio E L Nyoko, Wehelmina M Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 299-310; https://doi.org/10.35508/jom.v10i3.1998

Abstract:
This study aims to determine: (1) the influence of price perception on purchasing decisions (2) the influence of service quality on purchasing decision (3) the influence of location on purchasing decision (4) the influence of word of mouth on purchasing decision and (5) the influence of Price Perception, Service Quality, Location, Word of Mouth to purchase decision on customers CafeNet. This study uses a quantitative method approach. The population in this study are consumers who have made purchases in CafeNet-Central Kupang. The sampling technique is probability sampling with the number of samples of 97 people. Data collection techniques using questionnaires that have been tested for validity and reliability. Data analysis technique using multiple regression. The results showed that: (1) Price Perception had a significant effect on Purchasing Decision; (2) Service Quality did not had a significant effect on Purchasing Decision; (3) The Location did not had a significant effect on Purchasing Decisions; (4) The Word of Mouth did not had a significant effect on Purchasing Decisions; and (5) The Price Perception, Service Quality, Location and Word of Mouth did not had a significant effect simultaneously to Purchase Decision on CafeNet customer- Central Kupang. Keywords: Price Perception, Service Quality, Location, Word of Mouth, and Purchase Decision.
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