Refine Search

New Search

Results in Journal Journal of Management : Small and Medium Enterprises (SMEs): 38

(searched for: journal_id:(6027271))
Page of 1
Articles per Page
by
Show export options
  Select all
Miger Nomeni, Christien C. Foenay, Paulina Yuritha Amtiran
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 105-116; doi:10.35508/jom.v14i1.3782

The publisher has not yet granted permission to display this abstract.
Yosefina K.I.D.D Dhae
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 87-103; doi:10.35508/jom.v14i1.3815

The publisher has not yet granted permission to display this abstract.
Antonio E.L. Nyoko, Anthonia Debora Dila Semuel
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 63-76; doi:10.35508/jom.v14i1.3857

The publisher has not yet granted permission to display this abstract.
Dede Hertina, Mohamad Bayu Herdiawan Hidayat, Fika Deningtyas
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 77-86; doi:10.35508/jom.v14i1.3798

The publisher has not yet granted permission to display this abstract.
Marsya Omega Nailius, Elly Lay, Leony M Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 14, pp 33-45; doi:10.35508/jom.v14i1.3883

The publisher has not yet granted permission to display this abstract.
Erika Feronika Br Simanungkalit
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 327-340; doi:10.35508/jom.v13i3.3311

The publisher has not yet granted permission to display this abstract.
Karolus Belmo, Marianus Saldanha Neno
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 285-298; doi:10.35508/jom.v13i3.3308

The publisher has not yet granted permission to display this abstract.
Gloryna Y Klau, Struce Andriyani, Frans Gana
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 299-306; doi:10.35508/jom.v13i3.3309

The publisher has not yet granted permission to display this abstract.
Yohanes M M Taek Bete, Ni Putu Nursiani, Wehelmina M Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 271-284; doi:10.35508/jom.v13i3.3307

The publisher has not yet granted permission to display this abstract.
Susanti Oktafiani Tana, Juita L D Bessie
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 255-270; doi:10.35508/jom.v13i3.3306

The publisher has not yet granted permission to display this abstract.
Asnat C Bani Bili, R E H Riwumanu, Ari Data
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 355-366; doi:10.35508/jom.v13i3.3313

The publisher has not yet granted permission to display this abstract.
Umbu T W Pariangu
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 307-325; doi:10.35508/jom.v13i3.3310

The publisher has not yet granted permission to display this abstract.
Raimundus Ivan Naisoko, Christien C Foenay, Antonio E L Nyoko
Journal of Management : Small and Medium Enterprises (SMEs), Volume 13, pp 341-353; doi:10.35508/jom.v13i3.3312

The publisher has not yet granted permission to display this abstract.
Paulina Y Amtiran, Aldarine Molidya
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12; doi:10.35508/jom.v12i2.2693

Abstract:
According to Law Number 17 of 2003 concerning State Finance, the President as the Head of Government holds the power to manage state finances as part of government power and power over the management of state finances is used to achieve state goals. However, to assist the Head of Government's duties, this power is delegated to the Minister of Finance, the Minister / head of the institution as the Budget User / Property User of the state ministries / institutions he leads and to the governor / regent / mayor as the head of the regional government.Financial management stages consist of planning, implementation, administration, reporting, accountability and supervision. Everything has been regulated in Law No.17 of 2003 on State Finance. In Law Number 17 of 2003 concerning State Finance, particularly articles 1 and 2, it is explained that what is meant by State Finance is all the rights and obligations of the state that can be valued in money, as well as everything in the form of money or in the form of goods that can be made state property related to the implementation of these rights and obligations. Keywords: Management Of State Finances, Rights And Obligations
Yuventus K K Finistyawan, Juita L D Bessie
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12; doi:10.35508/jom.v12i2.2686

Abstract:
This research aims to determine the effect of service quality on customer satisfaction of Betun Mandiri Express (BME) Car Travel. The independent variable in this study is the dimension of service quality consisting of physical evidence, reliability, responsiveness, assurance, and empathy, while the dependent variable is customer satisfaction. The number of samples is 99 respondents who ever using BME Car Travel services more than twice. Samples were gained using accidental sampling technique. Data were collected using questionnaires, interviews, observations, and literature studies. Data analysis techniques used are quantitative descriptive, multiple linear regression analysis and hypothesis testing using the Software SPSS 24. Descriptive Analysis's results show that overall, the respondents gave a categorized perception assessment both for the five dimensions of Service Quality and Satisfaction of using BME Travel. From the results of Multiple Linear Regression Analysis found the mathematical equation: Y = 2.537 + 0.174X1 + 0.158 X2 + 0.185 X3 + 0.146 X4 + 0.196 X5.Both the F Test and t Test results show that simultaneously and partially the five dimensions of Service Quality have a significant effect on customer satisfaction. However, based on the value of Adjusted R2 shows the contribution of the variable Service Quality to Customer Satisfaction is only 32.2%. While 67.8% is influenced by other variables outside the focus of this study. These variables are price and promotion which can be considered for further researchers besides service quality. Keywords: Tangibles, Reliability, Responsiveness, Assurance, and Empathy and Customer Satisfaction
Peter Garlans Sina
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 239-254; doi:10.35508/jom.v12i2.2697

Abstract:
Covid-19 Pandemic which occurred in early 2020 has resulted in economic decline in Indonesia and the government also urges the public for a health protocol. The after effect is that MSMEs go bankrupt and there is a work termination so that more and more household economies experience life difficulties. There have been some assistances provided by the Government, but they have not been maximally increased the household economy until the new normal era. However, this condition must still be carried out in a management of all household resources which one of them is household finance and also the improvement of new skills. Keywords : Household Economic, Health Protocol, Covid-19
Aloysius Pansewidi, Ronald P C Fanggidae, Reyner F Makatita
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 179-190; doi:10.35508/jom.v12i2.2691

Abstract:
The purpose of this study is to analyze the level and the type of damage in the production process CV.Bilo Datang and the solutions of quality control are carried out. The method used in this research is quantitative descriptive analysis method using Pareto diagram analysis tools and Cause-effect diagrams. The results of the study showed that the quality control conducted by the company was less than optimal, especially in controlling for half defective products. This is due to several things such as lack of employee skills and maintenance of machinery and equipment that is less than the maximum resulting in the product being half defective. Although in the amount of damage is greater than half defective products but there are also products damaged due to pest attack on wood. The solution provided by the researcher is also appropriate to the stage of the damage that occurred. Keywords: Product Quality Control, Level of damage and Type of damage
Benediktus L V Bataona, Antonio E L Nyoko, Ni Putu Nursiani
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 225-237; doi:10.35508/jom.v12i2.2695

Abstract:
The purpose of this study is to determine the average customer arrival level and average service level at the Hyperstore Supermarket and analyze the queuing system by optimizing the number of cashiers that must be set at the Hyperstore Supermarket. The results showed that the queuing model used at the Hyperstore Supermarket is Multi Channel Single Phase by applying the First Come First Serve (FCFS) queuing discipline. The average service level at the Hyperstore Supermarket is 146 people/hour. The current number of lines opened at the Hyperstore Supermarket is 6 cashiers. However, 6 cashier lines are excess even though 3 cashier lines are sufficient. Queue system analysis shows that the optimal number of cashier lines which is 1 cashier line open at 3:00 pm to 4:00, 2 cashier lines open at 16:00 to 19:00 and 3 cashiers lines opened at 19:00 to 20:00 Keywords: Queue Theory, Multiple Line Queue Model, Cashier, Service Optimization
Bastianus Jawa, Paulina Y Amtiran, Wehelmina M Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12; doi:10.35508/jom.v12i2.2690

Abstract:
This research was conducted at the Batako Ribas Batako in Kupang Regency. The purpose of this study was to determine the break-even point of production volume in a unit of brick products. The data used in this study are primary data which are production data for 2015-2019. The method used in this research is quantitative descriptive. The data analysis technique used in this study in this study is the break-even analysis. The results of this study are that brak-even analysis is still affective in increasing production volume because of the results of research and discussion found that increasing production volume can also increase revenue and profits for the company. The conclusion of this study is the Break-Even Point shown that the highest of batako products is in 2017, because in that year the production costs incurred were lower than the last two years. While the hignest profit rate is occurred in 2018 because the volume of the production is increased and the selling price is also increased. Keywords: Analysis, Profit, Production, Break Even Point, Production Volume
Christin Anggy Venny Saba, Tarsusius Timuneno, Merlyn Kurniawati
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 191-202; doi:10.35508/jom.v12i2.2692

Abstract:
This study entitled "The Effect of Compensation, and Work Environment on employee performance in CV. Auto Nusa Abadi ". The purpose of this study was to determine the the effect of compensation and work environment on employee performance at CV. Auto Nusa Abadi. The approach used by researchers is a quantitative approach. The sample contained in the study were 33 respondents. The analysis technique used is the instrument test, classic assumption test, multiple regression test, coefficient of determination test, t test and f test. The results of the coefficient of determination test show that the Adjusted R Square coefficient of 0.811 means that after conducting research, it is known that 81.11% compensation and work environment affect employee performance, while the remaining 18.89% is influenced by other variables not explained in this research. The test results partially compensation and work environment variables have a significant effect on employee performance. Simultaneous test results of compensation and work environment variables influence the decision to become a customer at CV. Auto Nusa Abadi. Keyword: Compensation, Work Environment, performance
Debryana Y Salean, Chandy M Henukh
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 215-223; doi:10.35508/jom.v12i2.2694

Abstract:
The purpose of this study is to analyze the implications of the Corporate Social Responsibility program of Indonesian Reserve Bank on community empowerment in the Sehati and Noetnana clusters of Fatukoa Village, Kupang City. This study uses a qualitative descriptive approach. In this study use SWOT analysis includes efforts to identify strengths, weaknesses, opportunities, and threats that determine company performance. The results from the SWOT analysis that the implementation of cluster development towards community empowerment showed that the cluster had more dominant strengths and opportunities so that it had a positive impact on cluster development, especially the empowerment of the community members of the cluster. Keyword :Klaster Sehati, Klaster Noetnana, CSR (Corporate Social Responsibility)
Cicilia Apriliana Tungga
Journal of Management : Small and Medium Enterprises (SMEs), Volume 12, pp 135-148; doi:10.35508/jom.v12i2.2685

Abstract:
This research aims to analyze the level of the importance and the performance of the implementation of factors that determine the successful inventory of assets in Rote Ndao Regency. Importance Performance Analysis (IPA) is used as an analysis tool to process research data. The results showed that asset inventory has not been fully optimal. This can be seen from the results of data analysis that is unbalancing between interest and performance levels. There are 4 inventory factors that are priority to improve performance, namely: regional asset logging activities in Rote Ndao District Government, improvement of updated data base, implementation of regional asset census to get correct and accurate asset data, and information technology capabilities and completeness of infrastructure facilities in the office supported by HR capabilities Keywords: inventory of regional assets , local government, Importance Performance Analysis (IPA)
Astin Naomi Saekoko, Antonio E L Nyoko, Ronald P C Fanggidae
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 49-64; doi:10.35508/jom.v11i1.2318

Abstract:
This study aims to determine the factors that influence consumer behavior in purchasing Xiaomismartphones. The sample in this study amounted 100 respondents taken using a purposivesampling technique. This study uses a qualitative approach, which takes the object of research at theUniversity of Nusa Cendana. Data collection is done by the method of observation, interviews andquestionnaires. The results found that Psychology and Personal variables were the most influencevariables for consumers in purchasing Xiaomi smartphones. While the indicator "Has GoodQuality" is the biggest reason consumers decide to buy a Xiaomi smartphone. Keywords: Culture, Social, Personal, Psychology
Maria Euphrasia Dandung, Paulina Yuritha Amtiran, Marselina Ratu
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 65-82; doi:10.35508/jom.v11i1.2319

Abstract:
The performance of conventional banking and sharia banking had a major role for the economy inIndonesia when the global economic crisis was 2008. The crisis that occurred in the United Statesaffected the development of banking performance in Indonesia. The research aims to determine thecomparison of financial performance of Sharia banks and conventional banks before, during, andafter the global economic crisis of 2008. Samples in this study were 3 conventional banks and 3sharia banks. Sampling technique is the purposive sampling method, which the criteria are basedon the banking financial report in the year of 2007-2009. The analytical methods in this study usefinancial ratios and the indicators are Adequacy Ratio (CAR), Return On Assets (ROA), Loan toDeposit Ratio (LDR), Operating Load/Operating Income (BOPO) and Non Performing Loan(NPL). The results of this study showed that conventional banking performance was more effectivethan sharia banking before, during and after the economic crisis of 2008. Keywords: Financial Performance, Conventional Banking, Sharia Banking, Financial Ratios.
Made N D Andayana
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 31-47; doi:10.35508/jom.v11i1.2316

Abstract:
Higher education management refers to the five pillars of quality, autonomy, accountability,accreditation and evaluation (Dirjen Dikti, 1990), the ultimate goal of continuous qualityimprovement. Management improve the quality of higher education is defined as a professionalpublic service that is run and directed as much as possible to provide services that are in accordancewith the standards or more. In an effort to find out customer satisfaction in this case is the alumni ofthe Undana FISIP State Administration Study Program on service quality as measured by theinfluence of Alumni Satisfaction on Administrative Services, Academic Services and StudentFacility Services. According to the results of this study, adequate administrative services, adequateacademic services and unsatisfactory facility services. The relationship of simple correlation andshows the relationship between administrative services with academic services to the satisfaction ofalumni classified as moderate or quite satisfying alumni. Suggestions from the research team,services that are categorized as providing administrative and academic satisfaction to be maintainedand continue to be even better and improved, while our facility services the research team hopes toget special attention from the institution. Keywords: Alumni Satisfaction, Administrative Services, Academic Services, Student FacilityServices
Apriana H J Fanggidae
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 99-115; doi:10.35508/jom.v11i1.2321

Abstract:
The fundamental issue of every entrepreneur in Kupang is limited in its own capital, low labourskills, accounting and poor business management, lack of understanding of optimal inventories,limited market share, very limited business network and access to banking funding resources. Thereare a variety of reasons why it can happen: small businesses are not burdened by the demands ofshareholders who always want to dictate the management of business run, family members want tosacrifice short-term profits to gain long-term benefits, the level of flexibility of entrepreneurial torespond to challenges and opportunities without many obstacles, entrepreneurial can also convey animage of stability and provide continuity for customers Keywords : Management, Enterprenuership
Debi Anastasia Manggoa, Markus Bunga, Ronald P C Fanggidae
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 1-18; doi:10.35508/jom.v11i1.2314

Abstract:
This study aims to analyze the influence of the Marketing Mix (Product, Price, Place, Promotion, People, Process, and Physical Evidence) on the Consumer Purchasing Decisions. The method used in this study is a quantitative method that is done through the stages of data collection, interpretation of data and appearance of results. Data collection techniques in this study are to use questionnaires. The population in this study was all people domiciled in Kupang City who had used online taxi bike of GrabBike. The technique sampling in this study using Non Probability Sampling with the method of Accidental Sampling, the sample used was 100 respondents .This research uses multiple linear regression analysis. The results show that the Product has a significant influence on the Consumer Purchasing Decisions, the Price has a significant influence on the Consumer Purchasing Decisions, the Place has no influence on the Consumer Purchasing Decisions, the Promotion has no influence on the Consumer Purchasing Decisions, the People has no influence on the Consumer Purchasing Decisions, the Process has a significant influence on the Consumer Purchasing Decisions, and the Physical Evidence has a significant influence on the Consumer Purchasing Decisions. The simultaneous test results in this study revealed that all Marketing Mix variables affect the Consumer Purchasing Decisions. Keywords : Marketing Mix (Product, Price, Place, Promotion, People, Process, Physical Evidence) and Consumer Purchasing Decisions
Ephivania Eunike Foenay, Rolland E Fanggidae, Wehelmina Mariana Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 83-97; doi:10.35508/jom.v11i1.2320

Abstract:
This study aims to determine the influence of reward on job satisfaction in PDAM Tirta Lontar,Kupang Regency. The method used in this study is a survey method with a quantitative approach.The sample in this study was taken using simple random sampling technique with Slovin method bytaking 67 respondents from the entire population. Primary data obtained by questionnaire filleddirectly by the respondent. The results of this study indicate that the reward is positive and significantwith a coefficient of 1.095 and a significance level of 0.000 < 0.05. Keywords: Job Satisfaction, Reward
Indriyani Kusumawati, Sri Hartono, Eny Kustiyah
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 19-29; doi:10.35508/jom.v11i1.2315

Abstract:
A purchasing decision is a process of taking an opinion when making a product purchase. Thisresearch aims to know the simultaneous and partial relationships among Simplicity, Trust andRisk Perception to Purchasing Decisions of the OVO digital wallet users in Surakarta. The methodof research is quantitative descriptive research design. The sampling technique is the purposivesampling method. Data was taken directly using a questionnaire of 100 respondents. The analyticalmethods used in the study is Multiple Linear Regression Analyses. The results showed thatSimplicity, Trust and Risk Perception variables simultaneously & significantly impact onPurchasing Decision. Partially, Simplicity and Trust have positive and significant influence toPurchasing Decision while Risk Perception has no significant effect.Keywords: Simplicity, Trust, Risk Perception, Purchasing Decision
Cindy Claudia F M Djara, Rolland E Fanggidae, Ni Putu Nursiani
Journal of Management : Small and Medium Enterprises (SMEs), Volume 11, pp 117-134; doi:10.35508/jom.v11i1.2322

Abstract:
This research was conducted at the Head Office of PT. NTT Regional Development Bank. Thepurpose of this study was to determine the effect of Emotional Intelligence and Spiritual Intelligenceon Student Performance at the Head Office of PT. NTT Regional Development Bank. The dataanalysis technique used in this study is by conducting multiple regression tests. The results of thisstudy partially Emotional Intelligence has a positive and significant influence on employeeperformance at the Head Office of PT. The NTT Regional Development Bank and SpiritualIntelligence has not significant influence on employee performance at the Head Office of PT. NTTRegional Development Bank. Simultaneously Emotional Intelligence and Spiritual Intelligencehave a positive but significant influence on employee performance at the Head Office of PT. NTTRegional Development Bank. Emotional intelligence and spiritual influence, employee performancebut small. contributionTherefore the need to pay attention to management factors that can affectother dissimilar employee performance Keywords: Emotional Intelligence, Spiritual Intelligence and Performance
Febi Adriani Balu, Ronald P C Fanggidae, Paulina Yuritha Amtiran
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 327-345; doi:10.35508/jom.v10i3.2000

Abstract:
This study aims to analyze the supporting and inhibiting factors for the development of Oesapa Beach attractions in Kupang City. This type of research is qualitative research using qualitative descriptive research methods. Data sources consist of primary data obtained through observation and interviews; and secondary data sources come from records, interview results and documents from relevant agencies in the study. The results of the study show that the factors that support the development of Oesapa Beach attractions are: (1) Tourist attraction, is anything that has a unique, easy, and value in the form of natural diversity, culture, and man-made results that are targeted or tourist visits; (2) Visitors, are someone who visits a tourist area with the aim of having fun and spending less time, energy and money in less than 24 hours. While the inhibiting factors for the development of Oesapa Beach attractions are: (1) Accessibility, is the degree of ease achieved by a person towards an object, service or environment; (2) Promotion is an effort to offer products or services with the aim of attracting consumers to buy or consume them; (3) Human Resources (HR), namely the workforce involved in tourism is still inadequate and professional; and (4) Funds, is one of the benchmarks for the progress of the development of sustainable tourism objects. Oesapa Beach has a tourist attraction in the form of beautiful and natural scenery, lopo-lopo lined on the beach, and lined with cafes with colorful tents and unique and different cafe designs. In addition to the tourist attraction, visitors who are increasingly busy visiting this tourist attraction become a supporting factor for tourism objects can be developed. Keywords: Analysis, Obstacle Factors, Supporting Factors, Tourism
Maria Yalinta Ena, Antonio E L Nyoko, Wehelmina M Ndoen
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 299-310; doi:10.35508/jom.v10i3.1998

Abstract:
This study aims to determine: (1) the influence of price perception on purchasing decisions (2) the influence of service quality on purchasing decision (3) the influence of location on purchasing decision (4) the influence of word of mouth on purchasing decision and (5) the influence of Price Perception, Service Quality, Location, Word of Mouth to purchase decision on customers CafeNet. This study uses a quantitative method approach. The population in this study are consumers who have made purchases in CafeNet-Central Kupang. The sampling technique is probability sampling with the number of samples of 97 people. Data collection techniques using questionnaires that have been tested for validity and reliability. Data analysis technique using multiple regression. The results showed that: (1) Price Perception had a significant effect on Purchasing Decision; (2) Service Quality did not had a significant effect on Purchasing Decision; (3) The Location did not had a significant effect on Purchasing Decisions; (4) The Word of Mouth did not had a significant effect on Purchasing Decisions; and (5) The Price Perception, Service Quality, Location and Word of Mouth did not had a significant effect simultaneously to Purchase Decision on CafeNet customer- Central Kupang. Keywords: Price Perception, Service Quality, Location, Word of Mouth, and Purchase Decision.
Clarce Sarliana Maak
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 261-281; doi:10.35508/jom.v10i3.1995

Abstract:
The implementation of the ethics in a state-owned institution becomes an attention that attract the public services sectors a specially in tax services sector. The flare of news in media about the fraudulence ethic as a result of tax evasion and the untehical information about the tax collector, built up a phenomenon and wrong assumptions about the tax notably the tax collector. Through the phenomenon,so the purposes of this research is to find out how far the department of local revenue of Kupang city that operate in the sector of public services especially the tax services, in responding and overcome ethical issues that happen in the office of the tax collector. This research uses the descriptive research with qualitative approach. The Data were collected through observation, interview, documents collecting and related report. The result of this research shows the tendency of ethical in office mostly determined by the impact of policy and leadership factors. For more, this research contribute with new propositions and could be tested in upcoming research. Keywords : Ethics, Policy, Ethics Violation, Work Performance, Individual and Organization.
Donar W Selan, Juita L D Bessie
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 375-393; doi:10.35508/jom.v10i3.2003

Abstract:
More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy. Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.
Christin Dwi Cahyani Rini, Leony M Ndoen, Struce Andriyani
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 361-373; doi:10.35508/jom.v10i3.2002

Abstract:
This research was conducted at PT. Pos Indonesia Kupang Branch. The problem in this research is, "Does the organizational culture affect the performance of employees at PT. Pos Indonesia Kupang Branch "," Does financial compensation indirectly affect the performance of employees at PT. Pos Indonesia Branch Kupang ", and" Does the organizational culture and financial compensation indirectly simultaneously affect the performance of employees at PT. Pos Indonesia Kupang Branch? ". The results of the research show that the Organizational Culture owned by employees of PT. Pos Indonesia Kupang Branch, which consists of 7 (seven) indicators, namely adaptability, autonomy, cooperation, creativity, equality, honesty, rationality has a positive influence on the performance of employees at PT. Pos Indonesia Kupang Branch. Indirect financial compensation owned by employees of PT. Pos Indoensia Kupang Branch, which consists of 3 (three) indicators, namely security and welfare, payment of wages for not working, and services for workers have a positive influence on the performance of employees at PT. Pos Indonesia Kupang Branch. Thus, the company needs to maintain and improve the organizational culture and financial compensation is not directly appropriate so that employee performance will increase. When employee performance increases, the organization can achieve its goals and objectives well. Keywords: organizational culture, indirect financial compensation, and employee performance
Febyana Wolla, Christien C Foenay, Tarsisius Timuneno
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 311-325; doi:10.35508/jom.v10i3.1999

Abstract:
The purpose of this research is to know the performance of queue service and to find solutions to overcoming queues at Liliba gas station. This study using the observation method. Based on the observation data obtained and then set up a calculation of the observed system. The data analysis method uses multiple line queue models (Single Channel – Multi Phase). Data in the analysis is descriptively quantitative and qualitative. The results derived from such calculations are noticeable that there is a queue in the afternoon. So that the solution is given that in the period of busy time or at the time there is a long queue, companies should divert motorcycle customers to the car line if on the car line there is no queue, so it can improve efficiency of service at Liliba gas station. Keywords : Queueing Theory, Queueing Model
Margaretha Dadi Lado, Ronald P C Fanggidae, Tarsisius Timuneno
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 283-297; doi:10.35508/jom.v10i3.1996

Abstract:
The research method is an associative method that uses questionnaires as a data collection tool that is distributed throughout the respondents. The population in the study were all employees. The number of samples taken was 35 respondents. As for analyzing and calculating the overall effect of the independent variable Situational Leadership Style on the dependent variable Employee Productivity that is processed using a computer program SPSS for Window. The results of Simple Linear Regression analysis show that the hypothesis testing proves that the Situational Leadership Style variable has a positive and significant effect on Employee Productivity in PDAM Kota Kupang, it means the higher the Situational Leadership Style, the higher Employee Productivity. Keywords: Situational Leadership Style, Employee Productivity
Marianus S Neno
Journal of Management : Small and Medium Enterprises (SMEs), Volume 10, pp 347-360; doi:10.35508/jom.v10i3.2001

Abstract:
Culture organization is a batch of key characteristic which is respected by an organization. Those key characteristics formed a “communal meaning” to become the genuine of the organization (Robbins: 2008). The main goal of this thesys is to know how the cultural organization’s of “Credit Union Kasih Sejahtera Atambua”. The analysis of methode which is used here is Descriptive Statistic Analysis. The datas collected by spreading quistioners to the respondents. Those data which is collected will be proccess by some phases, editing, coding, scoring, and tabulating. Those datas will be analysed by using mean. The result of analysis shows an illustration that “Credit Union Kasih Sejahtera Atambua” has cultural creativity, initiative, carefullness, innovative and spirit of group working. The main problem which is must to be noticed is discipline of the workers. Besides, the courage, patience, sensitivity, and motivation of the workers must be noticed too. Keyword : Cultural Organization
Page of 1
Articles per Page
by
Show export options
  Select all
Back to Top Top