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Euis Sunarti, Intan Islamia, Nur Rochimah, Milatul Ulfa
Published: 1 May 2017
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 10, pp 107-119; https://doi.org/10.24156/jikk.2017.10.2.107

Moh. Djemdjem Djamaludin, Ujang Sumarwan, Gustia Nur Aria Mahardikawati
Published: 1 August 2009
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 2, pp 174-185; https://doi.org/10.24156/jikk.2009.2.2.174

, Yuza Anzola
Published: 1 August 2009
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 2, pp 186-192; https://doi.org/10.24156/jikk.2009.2.2.186

Abstract:
The aims of this research were to identify the consumer’s characteristics that do the complain act, to analyze the relation between consumer’s characteristics with the complaint action, to analyze the company’s conception with consumer’s satisfactory level, and to analyze factors influence consumer’s satisfaction level complaint after company’s response. The research was conducted from February to May 2008 in Jabodetabek, using descriptive design method. The data collected was primary and secondary data which analyzed descriptively and inferentially. Then, the data was processed by using Microsoft Excel and SPSS 13.0. The satisfaction level was obtained by measurement using scale interval. Statistical test used in this research were Spearman Correlation and Multiple Linear Regression. According to this research’s results showed that 18-40 year old male consumers with high education incline to do the complaint act. Products/services usually complained were those around services, quality, and transaction cases. Almost all consumers felt unsatisfied towards the company’s after complaint ‘conception. This unsatisfactory was caused by the company’s bad and ineffective conception. The company’s conception had a strong relationship with the satisfactory level. Factors influenced consumer’s satisfaction level after complaint were sex, education, and the company’s fast conception towards complaints.
Rani Andriani Budi Kusumo, Megawati Simanjuntak
Published: 1 August 2009
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 2, pp 122-136; https://doi.org/10.24156/jikk.2009.2.2.122

Ignatius Suksmadi, Ujang Sumarwan, Ali Khomsan, Hartoyo Hartoyo
Published: 1 August 2009
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 2, pp 154-159; https://doi.org/10.24156/jikk.2009.2.2.154

Mustika Nilam Sari, Retnaningsih Retnaningsih
Published: 1 January 2008
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 1, pp 87-96; https://doi.org/10.24156/jikk/2008.1.1.87

Elisa Diana Julianti, Hartoyo Hartoyo, Suprihatin Guhardja
Published: 1 January 2008
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 1, pp 77-86; https://doi.org/10.24156/jikk/2008.1.1.77

Retnaningsih Retnaningsih, C.M. Dwiriani, Ary Kurniati
Published: 1 August 2008
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 1, pp 188-197; https://doi.org/10.24156/jikk.2008.1.2.188

Andhika Safaat, D.K. Pranadji, Megawati Simanjuntak
Published: 1 August 2008
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 1, pp 177-187; https://doi.org/10.24156/jikk.2008.1.2.177

Abstract:
Jurnal Ilmu Keluarga dan Konsumen; JIKK; Departemen Ilmu Keluarga dan Konsumen; Departemen IKK; Bogor Agricultural University; IPB
Herien Puspitawati, Sri Andriyani Fahmi
Published: 1 August 2008
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 1, pp 131-140; https://doi.org/10.24156/jikk.2008.1.2.131

Ujang Ujang, Retnaningsih Retnaningsih, Hanisa Rahmina Fitriyana, Ujang Sumarwan
Published: 1 August 2010
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 3, pp 190-196; https://doi.org/10.24156/jikk.2010.3.2.190

D.K. Pranadji, M.D. Djamaludin, Nuriza Kiftiah
Published: 1 August 2010
by JIKK
Jurnal Ilmu Keluarga dan Konsumen, Volume 3, pp 172-183; https://doi.org/10.24156/jikk.2010.3.2.172

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