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Monir Hossen, Tak Jie Chan, Nurul Ain Mohd Hasan
Contemporary Management Research, Volume 16, pp 207-227; doi:10.7903/cmr.20334

Abstract:
The study aims to investigate the relationship between internal corporate social responsibility (ICSR) practices and employee engagement through job satisfaction as a mediating variable. The ICSR dimensions are comprised of employee empowerment, education and training, employment stability, as well as a working environment. This study is based on the social exchange theory to explore the relationship between the above factors and ICSR. In this study, purposive sampling was adopted. A quantitative (survey) method was employed, generating 93 valid responses. The data was then analyzed using Partial Least Square Structural Equation Modelling through Smart-PLS 3.0. The results revealed that ICSR practices, namely employee empowerment, and employment stability contributed positively to job satisfaction. However, training & education and working environment were found not significant to job satisfaction. In addition, job satisfaction has a positive influence on employee engagement. The results of the study found that except for training, education, and the work environment, job satisfaction mediates the relationship between ICSR practices and employee engagement. Conclusion, implications of the findings, and suggestions for future study are also discussed.
Chih-Chien Wang
Contemporary Management Research, Volume 16, pp 145-174; doi:10.7903/cmr.20677

Abstract:
Fake news is an emerging field of research that attracts much attention from academic communities as well as mass media practitioners. However, the concept of fake news is still ambiguous, and the boundary between the definition of fake news and other relative concepts, such as news satire, yellow journalism, junk news, pseudo-news, hoax news, propaganda news, advertorial, false information, fake information, misinformation, disinformation, mal-information, alternative fact, and post-truth is blurred. The present study aims to identify the meanings of fake news and other related concepts, and explore the recent trend of research on them. By searching the journals listed in the Social Sciences Citation Index (SSCI) and Science Citation Index Expanded (SCI-Expanded) database, the present study found 387 articles on fake news. Through analyzing these articles, the present study maps the trend and reveals the highly influential research articles, as well as theories and concepts that are used. The results may provide fundamental insights into the development of research on fake news in recent years.
Salih Caner, Feyza Bhatti
Contemporary Management Research, Volume 16, pp 175-206; doi:10.7903/cmr.19970

Abstract:
The technological developments on artificial intelligence (AI) are going to diffuse in all scales of firms in different industries. AI is increasingly used in diverse business functions, including marketing, customer service, cost reduction, and product improvement. Although there exists a large number of studies on AI, those focusing on the businesses are rather rare, and there is no holistic conceptual framework that brings the information on defining AI business strategy. The aim of this paper is to develop a conceptual framework on defining AI business strategy through a systematic literature review (SLR) of research conducted between 2015 and 2019. Consolidating business and technical views of AI, the paper discusses the major elements of AI in business like abilities and limitations of AI, economics and AI, business functions and AI, workforce, industries and AI, and regulations and ethics of AI on defining AI business strategy.
Nivo Ravaonorohanta, Michel Sayumwe
Contemporary Management Research, Volume 16, pp 123-144; doi:10.7903/cmr.20095

Abstract:
Social media has garnered increased attention amongst individuals and organizations. At organizational levels, social media gives companies a way to connect with the market in a real-time manner. It becomes an essential component of marketing and business. However, the economic advantage of the presence of companies on social media platforms remains hardly studied. In this research, we focus on the economic relevance of being on social media, and more specifically on Twitter, at firm levels. With a sample of 227 Canadian companies listed on the Toronto Stock Exchange (TSX), we analyze the relationship between corporate performance and the company’s presence on Twitter. Our results suggest that companies can realize a competitive advantage in having social media presence. Indeed, companies that are active on Twitter stand out for their performance; either we measure corporate performance by stock market performance or by return on assets (ROA). Our results highlight the benefits of being active on social media.
Suku Sukunesan, Christopher Selvarajah, Zelda Mellstrom
Contemporary Management Research, Volume 16, pp 77-121; doi:10.7903/cmr.19811

Abstract:
This study used content analyzed ten Australian Small and Medium Enterprises (SME) sites for their brand awareness, communication, information, integration and cultural awareness to examine how best they use Instagram to internationalize. In this study, the internationalization process was provided through engaging a 3-stage internationalization process model (no plans to export, potential exporter, exporters) and, training outcomes were identified. Findings showed that owing to reduced barriers of engaging with overseas market, SMEs with the higher brand and cultural awareness, and acceptable online communication practices were primed for internationalization while SMEs who had poor business integration were negatively viewed for internationalization. These findings have implications for theory and practice.
Yann-Jy Yang, Jiann-Chyau Hwang, MetaEdge corporation
International Journal of Electronic Commerce Studies, Volume 11, pp 1-12; doi:10.7903/ijecs.1931

Abstract:
Blockchain is essential for cryptocurrencies, but its use is not limited to cryptocurrency. Blockchain can be used in a wide range of applications. Recently, many blockchain inventions and applications have been proposed, which have received considerable attention from academics, industry practitioners, and the government. However, few studies have analyzed the development of blockchain technology. In this study, a patent analysis of the U.S. patents of blockchain was conducted. With an analysis of 335 patents awarded, a profile of recent blockchain technology development was obtained. The results indicated that three-quarters of the U.S. blockchain patents were originated in the United States. Half of the awarded U.S. patents are from foreign origin, and the proportion of the blockchain patent originated in the United States is more extensive, which revealed that the United States is a leader in the blockchain technology. Furthermore, 14% of blockchain patents were awarded to IBM, indicating that IBM as a technology giant in the blockchain technology. Additionally, word cloud and N-gram were used to reveal the relevant terms and phrases used in the abstracts of blockchain patents.
Putu Wuri Handayani, I Made Eka Ariantana, Ave Adriana Pinem
International Journal of Electronic Commerce Studies, Volume 11, pp 13-32; doi:10.7903/ijecs.1721

Tuan-Vinh Le, Chih-Chin Liang
International Journal of Electronic Commerce Studies, Volume 11, pp 33-44; doi:10.7903/ijecs.1645

Preeti Thakur, Anupriya Kaur
International Journal of Electronic Commerce Studies, Volume 11, pp 45-74; doi:10.7903/ijecs.1818

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