Beyond the Dyad: The Impact of Context on Trusting Relationships in Organizations

Abstract
While much progress has been made in understanding the role of the trustor and trustee within the dyad, factors in the surrounding context can also impact their trusting relationship. Importantly, these contextual factors can have implications for how the two parties in the initial trustor-trustee dyad engage one another in building and rebuilding trust. Our symposium explores these possibilities by showcasing four papers that challenge existing assumptions and provide new insights. They do so by integrating a variety of research designs (surveys, experiments, case studies), analytical techniques employed (mixed model analysis, qualitative data analysis, structural equation modeling), levels of analyzes (individual, organizational), contexts (crises, public health systems), and topics that further enrich this research dialogue (time, emotions, culture). This symposium aims to extend the existing literature on the role of the surrounding context for trusting relationships, and identify future research areas. Third One’s the Charm? The Role of Third Parties in Trust Repair Presenter: Jonathan Lee; U. of New Hampshire Presenter: Rachel Lea Campagna; U. of New Hampshire “It’s that Fight or Flight”: Emotional Responses to Trust Violations in Essential Services Presenter: Niamh Daly; - Presenter: Nicole Gillespie; U. of Queensland Presenter: Matthew Hornsey; U. of Queensland Presenter: Lisa Van Der Werff; Dublin City U. In Integrity We Trust: Interpersonal and Organizational Uncertainty and Trustworthiness Assessment Presenter: Eric Yuge Lou; INSEAD Presenter: Li Huang; INSEAD The Critical Role of Trust and Supervisor Interpersonal Emotion Management at the Onset of COVID-19 Presenter: Liuba Belkin; Lehigh U. Presenter: Michele Williams; U. of Iowa Presenter: Sarah Tuskey; Virginia Tech Presenter: William J. Becker; Virginia Tech