Accessibility of Nonprofit Services: Transportation Network Companies and Client Mobility
Open Access
- 8 August 2022
- journal article
- research article
- Published by Walter de Gruyter GmbH in Nonprofit Policy Forum
- Vol. 13 (4), 333-343
- https://doi.org/10.1515/npf-2021-0059
Abstract
Nonprofit organizations often partner with government agencies to deliver public services. As communities adapt to new transportation options and technologies, nonprofit organizations and the services they provide need to be kept accessible to their clients. This exploratory research note is among the first of its kind to consider the impact of transportation network companies – like Uber and Lyft – on the accessibility of human services provided by nonprofit organizations. Results raise key questions about accessibility, cost and nonprofit organizational capacity in the use of these services to support traditionally under-served and vulnerable communities. Policy implications and recommendations are also provided.Keywords
Funding Information
- National Institute for Transportation and Communities (NITC-RR-1357)
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