Makeup calls in organizations: An application of justice to the study of bad calls.
- 1 March 2023
- journal article
- research article
- Published by American Psychological Association (APA) in Journal of Applied Psychology
- Vol. 108 (3), 374-402
- https://doi.org/10.1037/apl0001026
Abstract
In this article, we assess whether actors provide makeup calls as amends for their wrongdoing following bad calls. We examined these effects using organizational justice as a lens. Two archival data sets from Major League Baseball and financial analysts (Study 1 and Study 3), one experimental data set (Study 2), and one mixed-method data set from a field study (Study 4) provided evidence for the positive relationship between bad calls and makeup calls. We also found evidence for a mediating effect of guilt and a first-stage moderating effect of outcome gravity. This article contributes to the literature not only by providing insight into the experience of actors who provide unfair treatment to others but also by exploring the behavioral remedies that actors use to restore justice.Keywords
Funding Information
- University of Texas at San Antonio
This publication has 96 references indexed in Scilit:
- Contemplating Regretted Messages: Learning-oriented, Repair-oriented, and Emotion-focused ReflectionWestern Journal of Communication, 2013
- Impact of Ethical Leadership and Leader–Member Exchange on Whistle Blowing: The Moderating Impact of the Moral Intensity of the IssueJournal of Business Ethics, 2011
- The importance of contextual variables when judging fairness: An examination of counterfactual thoughts and fairness theoryOrganizational Behavior and Human Decision Processes, 2011
- When Auditors Err: How Mistake Significance and Superiors' Historical Reactions Influence Auditors' Likelihood to Admit a MistakeInternational Journal of Auditing, 2010
- The Joint Moderating Impact of Moral Intensity and Moral Judgment on Consumer’s Use Intention of Pirated SoftwareJournal of Business Ethics, 2009
- The Effects of Proximity and Empathy on Ethical Decision-Making: An Exploratory InvestigationJournal of Business Ethics, 2008
- Moral Emotions and Moral BehaviorAnnual Review of Psychology, 2007
- An Analysis of the Factor Structure of Jones’ Moral Intensity ConstructJournal of Business Ethics, 2006
- The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justiceOrganizational Behavior and Human Decision Processes, 2002
- The Role of Justice in Organizations: A Meta-AnalysisOrganizational Behavior and Human Decision Processes, 2001