A new e-Business solution with ticket management

Abstract

E-Business solutions may implement a lot of functions, and in this paper we target the following: offer, order, invoicing, and payment. Most SMEs (Small and Medium Entreprizes) demand solutions with such electronic automated processes and administration, integrated in a rather simple to use software as a service cloud environment. We present a new idea how to organise an e-Business solution with ticket management features. The ticket management systems follow certain states of the overall process to reach the final state, and we present how these ideas will be implemented in the sales and business processes within a company, well understood by every finance or business newbie. A detailed life cycle management is analysed with a ticket management features for the processes of ordering, offering, invoicing and payment.