The impact of the Covid-19 pandemic on the hotel industry in Indonesia

Abstract

The Hotel Industry has had numerous detrimental consequences from the worldwide crisis of the Covid-19 pandemic. This study aims to examine the impact of the Covid-19 pandemic on hotel management and operations in Indonesia. A qualitative approach with semi-structured in-depth interviews was conducted with 13 managerial level participants in the hotel industry. This paper reveals that health protocols, pricing strategies, and cost-saving alter everyday management strategies. This study contributes to the management and operations strategies literature by untangling the dynamics of the pandemic situation. Furthermore, the suggested areas can help hotels recover from the Covid-19 pandemic by expanding the knowledge base. This study gives practical insight to support the hotel sector’s development and sustainability