Analysis of Delphi for Experts to Activation Factors for Medical Tourism

Abstract
Purpose - Medical tourism refers to an industry in which medical services and tourism services are converged, and medical tourists visiting other countries to receive high-quality medical services are continuously increasing. Therefore, this study aims to derive medical tourism activities through Delphi techniques in terms of selection factors and customer satisfaction. Design, Data, and Methodology - For the Delphi survey, a panel of 15 experts, including the head of a medical institution (11 people) and a researcher from an institution in charge of medical tourism (4 people), were selected. First, six variables were selected through prior research, and four variables were additionally selected by collecting opinions from expert panelists. However, the study was conducted with a total of 9 variables, excluding one variable that experts determined was not suitable. Results - As a result of the Delphi survey, a total of 9 variables were used in this study, and content validity for the 1st and 2nd Delphi investigations was found to be no problem. Also, it was confirmed that there was no problem in the convergence and stability of expert opinion on variables. This means that the opinions of experts agree on the factors that promote medical tourism. Conclusions - The panel of 15 experts on the 9 variables suggested for facilitating medical tourism was generally agreed. Therefore, it is judged that these variables can be used as an important factor in promoting various projects for actual medical tourism.