A NEEDS ANALYSIS ON STAKEHOLDERS AND ELT STUDENTS TO DEVELOP ENGLISH FOR TOURISM COURSE MATERIAL

Abstract

This study investigates the needs of tourism stakeholders and students of the English Education Department to develop the English for Tourism (EFT) course material. The participants were ten hotel managers, five travel agents, and 86 second-semester students of the English Education Department. This descriptive quantitative study employed a questionnaire as the primary tool to gather the data adapted from Puspitasari (2018) and Ratmanida et al. (2020). The data then were analyzed using the formula of percentage and mean range table to determine the level of needs from the responses. The results indicated that the stakeholders and students agreed that speaking (100%) and writing (90%) were the most needed English skills to acquire. Then, in terms of the EFT topics, the participants responded to the topics that were relevant with their needs or fields. However, specifically, they seemed to have the same opinions and needs for the hotelier topics and some relevant expressions. In short, the results are expected to be beneficial for the EFT course designers to design suitable, directed, and valuable materials for students to help them be skillful and knowledgeable in the tourism industry.