Implementation of Village Government Public Services During the Covid-2019 Pandemic

Abstract

Public services will continue to run and are needed even though the world and society are faced with various situations and conditions. The current Covid-19 pandemic requires governments at all levels of government to make arrangements and adjustments. Through the use of a qualitative design this research was conducted to explain the form and pattern of services carried out by the village government in the Sonder District Government, Minahasa Regency, North Sulawesi Province in the Covid-19 pandemic situation. work for local governments during the Covid 19 pandemic and work systems in the new normal order set by the central government as well as the implementation of health protocols. The form and pattern of public services is limited in terms of time and physical involvement in the village office, dividing work in the form of pickets and conducting house-to-house services and utilizing communication media for the publication of service information. Work competence and supporting facilities as a step in implementing online services as needed and required during the pandemic have not been carried out.