Product Service System Availability Improvement through Field Repair Kit Optimization: A Case Study
Open Access
- 12 October 2019
- journal article
- research article
- Published by MDPI AG in Applied Sciences
- Vol. 9 (20), 4272
- https://doi.org/10.3390/app9204272
Abstract
Product service system (PSS) is becoming a popular business model, where companies offer product based service to customers to realize steady recurring revenue. However, to provide PSS-based service to customers in reliable way, PSS need to be supplemented with a field repair kit onsite, in case of parts failure and PSS shutdown. The field repair kit consists of frequently used spare parts in multiple quantities. However, mismatch in spare parts type and quantities in the field repair kit will results in sub-par performance of PSS for both customer and company. In this paper, a case study involving industrial PSS repair kit optimization is presented. In the case study, the field repair kit for complex industrial printing system is cost optimized, while satisfying the system availability requirement, specified by the maintenance contract between the company and the customer. Key analysis steps and results are presented to offer insight into the PSS field repair kit optimization, offering useful references to industrial practitioners.This publication has 28 references indexed in Scilit:
- Imperfect Preventive Maintenance Policy for Complex Systems Based on Bayesian NetworksQuality and Reliability Engineering International, 2016
- Availability and cost-centered preventive maintenance scheduling of continuous operating series systems using multi-objective genetic algorithm: A case studyQuality Engineering, 2015
- A new paradigm of cloud-based predictive maintenance for intelligent manufacturingJournal of Intelligent Manufacturing, 2015
- A dynamic predictive maintenance policy for complex multi-component systemsReliability Engineering & System Safety, 2013
- Multi-objective preventive maintenance and replacement scheduling in a manufacturing system using goal programmingInternational Journal of Production Economics, 2013
- Product-service systems: a literature review on integrated products and servicesJournal of Cleaner Production, 2013
- Product-service system design methodology: from the PSS architecture design to the products specificationsJournal of Engineering Design, 2009
- Performance Contracting in After-Sales Service Supply ChainsManagement Science, 2007
- State-of-the-art in product-service systemsProceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 2007
- Eight types of product–service system: eight ways to sustainability? Experiences from SusProNetBusiness Strategy and the Environment, 2004