The effect quality of work life towards perception of procedural justice: case study of real estate company in Indonesia

Abstract

Employee performance is a main factor for organizational effectiveness. Quality of work life (QWL) is one company program that can impact employee performance, and producing more satisfied and engaged employees. PT ABC is a city property developer. Based on preliminary interviews with its employees, it was found that they are dissatisfied with salary, career path, work –life balance and authority. These are quality of work life dimensions that the study pursued to investigate. The purpose of this study is to evaluate PT ABC employees’ perception about QWL, and its influence on perceptions of procedural justice. QWL as a work organization process allows members at all levels to actively shape the environment, methods, and timing of organizational activities. This research used a quantitative method; data was collected using survey questionnaire. Purposive sampling was used to identify and enjoin 200 respondents to participate. The results of this study show that the QWL dimensions that are perceived dissatisfactory and needs improvement are adequate and fair compensation, growth and security and total life space. These four dimensions have significant positive effect on perceptions of procedural justice. This research contributes to identifying areas of QWL that need to be given attention and have implications for organizations to improve the working conditions of employees in Indonesia.