ROLE OF CONSUMER PSYCHOLOGICAL STUDIES IN FAST FOOD INDUSTRY
Open Access
- 24 August 2021
- journal article
- Published by Centre for Research on Islamic Banking and Finance and Business in International Journal of Marketing Research Innovation
- Vol. 5 (1), 16-35
- https://doi.org/10.46281/ijmri.v5i1.1301
Abstract
This study examines the behavior of consumer in fast food industry. The customer psychology strongly effected from other customer’s word of mouth, review’s and pricing policy of a company. In this study, we examine the consumer psychology with three factors (referent price, referent deservingness and fair pricing). The three factors become a cause to reduce the anger of consumer and due to this customer satisfy from the operations of fast food industry. We distribute more than 300 questionnaire for analyze our research hypothesis. After analyze we conclude that referent price does not impact on customer anger but it impact on satisfaction of customer. The referent deservingness and price fairness has significant impact on anger of customer and satisfaction of customer. This study provides useful information to fast food sector regarding customer psychology.Keywords
This publication has 54 references indexed in Scilit:
- Implementing price increases in turbulent economies: Pricing approaches for reducing perceptions of price unfairnessJournal of Business Research, 2014
- Why Do We Care What Others Pay? The Effect of Other Consumers’ Prices on Inferences of Seller (Dis)Respect and Perceptions of Deservingness ViolationJournal of Retailing, 2012
- Making sense of Cronbach's alphaInternational Journal of Medical Education, 2011
- How Do Price Fairness Perceptions Differ across Culture?Journal of Marketing Research, 2010
- Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternativesStructural Equation Modeling: A Multidisciplinary Journal, 1999
- A Study Of A Measure Of Sampling Adequacy For Factor-Analytic Correlation MatricesMultivariate Behavioral Research, 1977
- An index of factorial simplicityPsychometrika, 1974
- Coefficient alpha and the internal structure of testsPsychometrika, 1951
- VII. Note on regression and inheritance in the case of two parentsProceedings of the Royal Society of London, 1895
- The British AssociationNature, 1885