Use balanced scorecard for measuring competitive advantage of infrastructure assets of state-owned ports in Indonesia

Abstract

Analysis the Balanced Scorecard (BSC) as measuring competitive advantage of infrastructure assets of Owned-State Ports in indonesia: Pelindo IV, Makassar, Indonesia. This investigation adopts an explanatory and an exploratory qualitative case study method to analyze the effectiveness of BSC over the strategy management processes. For data collection, the researchers used semi-structured interviews, direct observation and document collection. Data collection was made during a 6-month period, which allowed a deep knowledge to be gained of the culture and management methods used in Alpha. Other data collected refers to the company's documentation and reporting of online media publications. Detailed interview data were the main data sources, allowing us to obtain a detailed and holistic understanding of the experience, opinions, and attitudes of the interviewees. Interviews focus on asset management to determine the relationship between various factors. This study adopts ideal BSC principle (four perspectives) in order to develop strategic map for infrastructure asset of Pelindo IV. The results showed that (1) management performance of Pelindo IV in financial sector over the next 5 years is expected to improve with an increase of 3.5 times with business profit is amounted Rp. 1.64 trillium in 2017, (2) in next 5 years of 2017 target the customer's perspective is set to the zero complaints and zero goals claim with waiting time target to the ideal standard is a maximum of 1 hour service and the number of containers will be served an average of 30 % growth per year, (3) growth ship traffic visits history shows the flow of goods 4% and number of passengers is also targeted growth up to 30 %, and (4) historical growth rate of 6% both for the human resources and personnel scout. Originality - originality for this paper shows: (1) mediation effect (using sobel test use balanced scorecard for measuring competitive advantage of infrastructure assets of owned-state ports in Indonesia, (2) location of study (no previous research for this relationship): PELINDO IV, Makassar branch, Indonesia.