Assessment of Health Information System Change Resistance

Abstract

This study investigates user perception and resistance against change in the Hospital Information System (HIS) change. A quantitative approach with a survey was applied to determine perception and resistance ofvgroups.The results were compared with each other: the percentage of innovators (32%), the percentage of early adopters (21%), the percentage of early majority (31%), and the percentage of late majority (12%), and the percentage of laggards (4%). Acceptance differs due to financial reasons. The resistance differs according to the employees’ status. IT developments, management supported security and privacy rules increase employee performance and acceptance. For resistance, there has been a significant difference feedback of employees is required, and functional needs reduce resistance. Hospitals need to use new and up-to-date information technology in order to serve effective patient care with valid standards.