The Application of Business Process Management in the Hospitality Industry: A Case Study
IBIMA Business Review pp 1-11; doi:10.5171/2020.301930
Abstract: The study focuses on the application of Business Process Management and modelling within the hospitality industry. The lack of recent research shows the need for a deeper understanding of this topic and its application in the hospitality industry. This paper focuses on the use of BPM in a four-star hotel located in city-centre of Prague. An overview model was created to distinguish the core, managerial and supporting processes.
Keywords: model / hospitality / business process / hotel / Process management / centre / BPM / Prague / Distinguish / managerial
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